Client Reviews

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GTM Payroll Services
Excellent
4.8
Based on 340 reviews
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We were referred to GTM Payroll Service, we are absolutely thrilled that they handled everything from payroll to insurances we needed. Mike ams Josh are the BEST. Very knowledgeable and explained everything in detail. I would absolutely recommend this company to everyone. Thank you all from Big Tony’s Meal Prep
Response from the owner: Anthony, we are so glad to hear that the GTM Insurance Agency team, especially Mike and Josh, were so helpful. We are also happy to hear that you are combining your insurance with your payroll to have everything under one roof. Thank you so much for the kind words and for your business!
Extremely pleasant, knowledgeable staff. Quick response times for all questions. State of the art website website, easy to use. Simple and ALWAYS timely tax filing. I am not very computer savvy, but find their dashboard extremely user friendly to locate any needed info.
Response from the owner: Debbie, we are delighted to hear that our service team has been responsive to your needs, that our website and payroll technology have made things easy for you, and that your taxes have been filed on time, every time. We truly appreciate your business, and we thank you for the great review!
Very nice and qualified professionals who are expedient and proficient. Thank you!
Response from the owner: Gale, we appreciate the kind words and your business. Thank you!
I am very thankful to have Erin McAvoy handling my payroll. She is both friendly and efficient.
Response from the owner: We appreciate the kind words and are thankful you chose to partner with GTM for your payroll needs.
Kim and everyone at GTM have always been super great for our company. Questions are answered quickly and accurately. Whenever I have a payroll related question, Kim is there to walk and talk me through it. I feel so comfortable going to Kim with any difficult situation I have. GTM is really the best payroll company around!
Response from the owner: Erin, we are delighted to hear that Kim has been so responsive and helpful for you and your company. We really appreciate the kind words and we thank you for your business!
GTM, and specifically Erin, have been a great resource for us
Response from the owner: We're happy to hear that, Dave. Thank you!
Alicia B. Account Manager, at GTM is the best representative a company can have. She is always quick with a response be it by email or phone! She is professional, attentive to detail and always follows through!
Response from the owner: Michelle, we are so glad to hear that Alicia is providing you with the superior customer service we pride ourselves on. Thank you very much for the kind words, and for your business!
We work with Rachel from GTM, and could not be more happy with the service she provides. She is always responsive to all questions we have, and helps with all payroll issues. We're lucky to have her as our GTM partner and would highly recommend working with her to anyone looking for new payroll services.
Response from the owner: John, thank you so much for letting us know how great Rachel has been for you. Her responsiveness and dedication to your business is what we expect and what all our clients deserve. We really appreciate the kind words!
GTM and my CS Rep Kim has made the payroll process easy. They have made it easy to work with their interface and Kim gives us 1st rate customer service and account support. I have questions all the time and if Kim does not know, she finds out and gets back to me. I have tried Paychex and ADP previously and came back to GTM. They are far superior with customer service and handling all aspects of your organizations' payroll accounts.
Response from the owner: Wow, that is so great to hear! We're delighted that we our outpacing the competition with our service, and that our payroll platform has made things easy for you. We are also glad to hear that Kim is providing you with top-notch service. Thank you very much for the kind words and for your business!
As a local company we love the business partnership we have with GTM right up the road from us. The value we see in working with a local payroll provider is unmeasurable.
Response from the owner: Christopher, we are happy to hear that you are finding value in working with a local partner. We are thankful to have you as a client and we really appreciate the kind words!
Everyone at GTM is very knowledgable and hands on. It's so nice to be able to put a face to a name!
Response from the owner: Daniella, thank you for the kind words, we really appreciate it!
We have been working with GTM since 2018 and we haven't looked back. The best part of our work together, aside from the reporting, training and overall product ability, is the personal customer service we receive from Rachel Vincent our account representative. Her assistance in our use of the system for the greatest ease has made all the difference as we've had staff changes and updates.
Response from the owner: Gina, we are so glad to hear that Rachel has made everything easy for you and your organization, and that our payroll system has served you well. Thank you very much for letting us know, and we truly appreciate your business!
GTM Payroll HRIS services have been an absolute game-changer for our organization! From seamless payroll processing to comprehensive HR solutions, GTM delivers excellence at every step. What truly sets them apart is their outstanding customer service, exemplified by Rachel Vincent.Rachel Vincent, our dedicated customer service representative, has consistently gone above and beyond to ensure our needs are not just met, but exceeded. Her professionalism, expertise, and unwavering commitment to client satisfaction make every interaction a pleasure. Rachel's proactive approach and attention to detail have saved us time and hassle, allowing us to focus on our core business objectives with peace of mind.GTM's HRIS platform is intuitive, reliable, and customizable to suit our unique requirements. Whether it's onboarding new employees, managing benefits, or generating insightful reports, the system is robust yet user-friendly. The support team, led by Rachel, is always prompt and knowledgeable, readily addressing any queries or concerns we may have.In an industry flooded with options, GTM Payroll stands out as a trusted partner dedicated to empowering businesses like ours. With Rachel Vincent at the helm of customer service excellence, we have full confidence in the reliability and effectiveness of GTM's HRIS services. We wholeheartedly recommend GTM Payroll to any organization seeking top-tier HR solutions backed by unparalleled support.
Response from the owner: Wow, Bridget - that's quite a review! We are delighted to hear that our payroll and HR platform has been such a big help to your company, and that Rachel has provided you with the superior customer service you deserve. Thank you so much for your business, and for posting this terrific review!
I have been with a company who has solely used GTM for many years and has always spoke so highly of them. I personally have worked with GTM for seven years now through this company and they are wonderful. They truly value the relationships they create and are always quick to provide assistance whenever it is needed. Rachel Vincent is our account Manager and she is fantastic! Highly recommend.
Response from the owner: Amanda, we can't thank you enough for the wonderful words! It's great to hear that our team has been responsive to your needs, and that Rachel has provided excellent service that has benefited both you and your company. We truly appreciate your business!
I felt assured that I wasn't missing any step of the process!
Response from the owner: We're happy to hear that, John. Thank you for sharing the kind words, and thank you for your business!
Marianna Silveira did a great job for us onboarding a home employee for GTM.
Response from the owner: Brian, thank you very much for letting us know how helpful Marianna was in getting your new employee onboarded. We are delighted to hear she did a great job for you - we appreciate the kind words and your business!
Very helpful & responsive! Thank you Elona.
Response from the owner: Kelly, thank you very much for the kind words! Glad to hear Elona has provided you with the service we pride ourselves on. We appreciate your business!
GTM Payroll Services has been fantastic payroll solution for our family and our nanny. The customer service team is top notch - very responsive, professional and caring in getting any changes / questions resolved. The online platform / technology is easy to use, making it easy to automate payroll, PTO / time tracking, withholding and other payroll workflows. Annual cost is relatively reasonable as well. Highly recommend!
Response from the owner: Edward, we are happy to hear that your experience with GTM has been so positive! We pride ourselves on superior customer service, so we're glad that's what we have provided you. We are also glad to hear that our technology is user-friendly and that it's made managing your employee so much easier. We really appreciate the kind words - thank you!
I have reached out to Jan who works at GTM numerous times in the past couple of months with questions regarding how leave works and documentation questions. I am always impressed by her quick responses and thorough understanding of FMLA protocol and practices. Jan responds to emails within 24 hours and has always provided the information I am looking for with easy to understand directions/explanations. I cannot recall ever having such pleasant, consistent, and timely interactions with any other professional entity. Thank you for your assistance and give Jan a raise.
Response from the owner: Wow Stephanie, those are really kind words about Jan! We are so glad to hear how responsive and helpful she's been regarding your leave questions. Thank you very much for sharing, and we really appreciate your business!
Payroll and adjacent services are a breeze with Alicia managing our account. Always so helpful, even if on short notice to make sure we never miss the mark. Thank You!!
Response from the owner: Jonathan, thank you very much for letting us know how helpful Alicia has been for you. We pride ourselves on creating ecstatic clients, so we are happy to count you as one. We appreciate the kind words and your business!
Patrick, Sam & Marian have been so helpful with all my payroll requests and questions. I highly recommend! ~Christina
Response from the owner: Christina, thank you very much for the kind words. We are glad to hear that our team has been so helpful to you!
GTM is wonderful! They are truly the payroll and tax experts you want on your side for all domestic staff placements.
Response from the owner: Kimberly, we so appreciate the kind words. We are grateful to have you as a partner and supporter of legal pay for household employees!
We have worked with the GTM team for years, and they are so helpful! They provide clear education to our employer families about how to handle their household payroll taxes, as well as what tax credits are available. They also have a full-service option that many of our clients utilize. We have been so happy with their services and would highly recommend!
Response from the owner: Jessica, thank you so much for your partnership over the years. We are proud to serve your families and we are delighted to hear how helpful the GTM team has been to your families and your agency. Thanks so much!
Jan Turlick and Elona Cadman were both extremely helpful and efficient. They resolved my issues within a matter of minutes. They were an issues that I had spent several frustrating hours on.
Response from the owner: Thomas, we're so glad Jan was able to help you quickly resolve your issue. We are proud of our entire team's responsive service, so thank you for sharing your review. We appreciate your business!
Few companies today provide the high quality customer service that GTM does. When an issue arises, GTM is there to assist you.
Response from the owner: Lucas, we are so glad to hear our team has provided you with the superior service you and all our clients deserve. Thank you for your business!
Phenomenal customer service. A real person answers the phone when I call.Available and knowledgeable staff. Very easy to get questions answered.GTM does a great job communicating with employers at tax time.Highly recommended GTM!
Response from the owner: Sarah, we are so glad to hear that our customer service team has provided the top-notch service you expect. We pride ourselves on being responsive to our clients' needs, and we're happy that we met yours. We appreciate your business!
Notifications were always timely and informative.
Response from the owner: Glad we were helpful - thank you, William!
GTM has made the process of filling out FMLA paperwork seamless and their prompt responses to any of my questions has provided a sense of relief and am in good hands.
Response from the owner: Tracy, we are grateful to hear that our leave management team made things so easy for you and gave you peace of mind. Thank you for the kind words!
We've been working with GTM for payroll services for over a decade, and I couldn't be more pleased with the exceptional service they provide. As a nanny agency, it's crucial for us to ensure our clients receive top-notch support when it comes to legal pay, and GTM has consistently exceeded our expectations.Patrick, with his personable personality, has always been prompt in responding to our emails and questions. He breaks down complex answers into easy-to-understand explanations, making the whole process seamless and stress-free.Christa's attention to detail and hands-on approach truly set GTM apart. She is articulate and incredibly thorough, always following up to ensure everything is in order. Christa goes above and beyond to support us as we connect with the household employer/employee community in our city.I wholeheartedly recommend GTM to anyone in need of payroll services. Our clients are in good hands with this professional and reliable team. Thank you, GTM, for your outstanding service and support!
Response from the owner: We are very grateful for our partnership with your agency for so many years. It's wonderful to hear how much Patrick has helped you and your families, and how Christa has been an ideal point of contact for your agency. Thank you for the kind words, and for being an advocate of legal pay for household employees all these years!
The VIP service at GTM is outstanding! Jen is always so helpful & very kind.5 stars! ⭐️ ⭐️⭐️⭐️⭐️
Response from the owner: We are so happy to hear that, Christine! Glad that Jen makes you truly feel like a VIP. Thank you!
Jan was absolutely the best contact person. She is true gem, very compassionate and understanding and willingness to work with you and not against you. Thank you for all your hard work and understanding.
Response from the owner: Michelle, that's so nice of you to share those kind words about Jan. She really makes sure our clients have a smooth and easy leave management process. Thank you very much!
Jan is the best. She was very helpful
Response from the owner: Thanks for letting us know you had a great experience, Beverly!
Jan was so helpful through my process of figuring out my maternity leave, and willing to answer all my questions!!
Response from the owner: Jolene, we're so glad to hear how helpful Jan was for you - thank you!
I was amazed how helpful, friendly, professional and understanding when I spoke with Jan Turlick.
Response from the owner: It's wonderful to hear that your interaction with Jan went so well, Ter. Thank you very much!
We use this company for all of our payroll needs, they are very friendly and helpful and even help us reverse our own mistakes! Highly recommend!
Response from the owner: Thank you! We appreciate the recommendation.
My GTM Representative Jan Turlick has been with me through this entire process of applying for FMLA for my workplace. She has addressed any concerns I have in a timely manner offering all the information I need to get the application completed correctly and successfully even offering suggestions to avoid delay.
Response from the owner: We're so happy that Jan made your leave process easy. Thank you very much for the kind words, Anna!
Our Acct Exec Erin is awesome. She responds in a timely fashion to all of our questions and always with a smile. We are lucky to have her!
Response from the owner: Thanks so much for the kind words about Erin! We're glad she represents GTM's core value of creating ecstatic clients. We appreciate your business, Sheila!
Jan Turlick is a patient, caring and compassionate GTM Specialist. Jan provided informative information and direction of the FMLA process. I asked many questions and she was always so prompt in her responses with a return phone call or email. She was sensitive and supportive to my circumstances of the need for FMLA. I hope GTM knows how much Jan is a valuable member of your team. Her support in my challenging personal circumstance will be a reminder to me of the importance of how much our interactions with people can mean a world of difference and I will always remember her kindness.
Response from the owner: Diane, we definitely know how valuable Jan is, but thank you so much for sharing your experience with her! We are happy to hear how easy she made the leave process for you. We'd expect nothing less from her - thank you again!
I gave Jan Turlick 5 stars because she was AWESOME from the beginning of my leave to the end! Everything went so smooth because of Jan's expertise. Thanks again Jan your the best!
Response from the owner: Nicole, we really appreciate your kind words and we're elated that Jan was so helpful in handling your leave administration. Thank you very much!
Worked with Jan Turlick, she was very helpful and responsive during this process and was able to help me get the accommodation that I needed.
Response from the owner: We're so happy to hear that, Kristin! Thanks for the kind words about Jan, we are glad she was so helpful during the leave process. We appreciate it!
We used GTM Payroll Services for 4 years to manage the payroll for our kids’ nanny. I have been incredibly pleased with everything GTM has done on this. Their customer service is top notch, and every person I’ve ever spoken with has been helpful, professional, and polite. They always go above and beyond to run down any questions I have. I most recently worked with Monica at GTM on an issue and she was a true pleasure to work with. I highly recommend using GTM.
Response from the owner: Mary, thank you so much for the letting us know how happy you've been with GTM! We appreciate the trust you place in GTM to manage your payroll.
Kim Loomis in the tax department has been wonderful! She is professional, dedicated and committed to working through any issues. Her responsiveness and follow-up have been greatly appreciated!
Response from the owner: We are happy to hear that Kim has exemplified the superior service we pride ourselves on. Thank you, Christine!
I recently had a life changing event that caused me to request a leave of absence from work. Jan T., provided excellent and professional assistance in helping me to navigate through my crisis. Not only did she provide excellent customer service, but she also provided service with empathy, compassion and care. Thank you for your support with making my experience less difficult, during a time that was personally difficult.
Response from the owner: Dionna, we are so grateful to hear those kind words about Jan and that she made your life a little easier. Thank you very much for letting us know!
The level of customer service I received from Jan T. was top notch! She was kind, caring, courteous, and professional! 5 stars!
Response from the owner: We appreciate the kind words! Thank you.
I have been a client of GTM for nearly 10 years. There has never been a question that they couldn't answer; there has never been a call that wasn't returned the same day; and there has never been a client service rep that I didn't want to work with. GTM is the ONLY service provider to payroll and taxes with whom to work. TOP NOTCH !!
Response from the owner: Thank you, Ron! We appreciate the endorsement and the many years you've trusted us with your household payroll and taxes. Our support team prides itself on its expertise, responsiveness, and making sure every client is ecstatic with our service.
Excellent HR & recruiting support from Patti & Martin. Very responsive, easy to work with, and understands our business well, which has made our recruiting & onboarding run smoothly. It's great to have a team to reach out to for general questions & bigger projects as we need the assistance.
Response from the owner: We appreciate the kind words. Thank you for trusting us with your recruitment and onboarding!
Teralyn Gardea provided meticulous, kind, and genuine support while I requested and took leave. I am grateful for her humanity and professionalism through the leave process.
Response from the owner: Thank you! We appreciate the kind words about our leave administration team.
My experience with my specialist working with my case has been wonderful. She's been very helpful in helping me through this process and I appreciate her time and energy.
Response from the owner: We're so happy you've had a great experience with GTM. Thank you!
Teralyn has been amazing!
Response from the owner: We're so glad to hear it. Thank you!
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