Client Reviews

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GTM Payroll Services
Based on 228 reviews
I spoke with Bryanna this morning - best call with a service provider ever! Thank You for all of the help and friendly manner in which the facts were delivered! So glad we chose GTM as our provider!
Working with Caryl at GTM has been such an amazing experience. I couldn't be happier. Without her support, this project would have taken me longer to complete. I highly recommend Caryl and GTM for all of you HR needs!
Processing payroll can be hectic for a small business owner especially when you are out of town at conferences or have poor internet access. I always can call or email and get a quick response to any of my concerns and get my payroll processed on time. I always get reminders and confirmations to make sure I don't forget when my payroll is due. Although it initially takes a little time to learn the software, once you understand it, it will make your life easier and there is always that wonderful staff to help and guide you 😀
I have worked with GTM for two years with them doing payroll for caregivers who were providing support for a family member. They have always been very helpful, warm and supportive when I needed to speak to a real person. Everyone has always taken personal responsibility for solving problems or fixing my data entry mistakes. Recently, I was on the phone for 45 minutes with Bryanna dealing with multiple, complex issues and she was knowledgable and kind. I highly recommend this payroll company.
I want 4 things from a payroll company: competency/accuracy with payroll reporting; responsiveness; payroll reports that are easy to read and an online platform that is user friendly.Of the 5 payroll companies that I've worked with, I am most satisfied GTM. They're very professional and responsive. I never waste time getting frustrated making selections with an automated response line; our dedicated rep always answers the phone and/or responds to emails promptly. The online platform (isolved) is a little clunky to navigate at first, but once you get the hang of it, everything you need is there. Highly recommend their services.
GTM is very helpful. Whenever I need help, my representative answers right away!
My contact at GTM, Jennifer Labulis, is always very kind and helpful!
Great customer service!
Top notch professionals. Zero complaints and I worked for them for almost five years. Helpful, friendly and great communication.
Super happy with the service and our go to person in the GRM team named Kimberly Blum:)
Total support for all of our needs. Efficient, professional and kind. Thanks so much.
My account rep (Jennifer Labulis) is always helpful, prompt and efficient. I enjoy working with her very much. I would highly recommend GTM Payroll Services to any business looking for a payroll company!
Brianna Brann is my payroll account manager @ GTM Payroll Services! She and her coworkers are fantastic! Prompt & Accurate information is alway available! Brianna is patient and friendly…believe me, that’s a huge part of it when you’re dealing with frenzied business owners! Thank you Brianna and GTM!
GTM made paying our nanny so easy and it was worth every penny to know it was done correctly and on time. Their customer service is great - so nice to be able to talk to a person any time I had a question!
GTM Payroll Services has exceeded my expectations at every level of their customer experience.While conducting my preliminary research on payroll management companies, my first interaction with GTM was with Sales Rep Stephanie Carpenter. Stephanie expertly answered all of my initial inquiries, provided follow-up collateral in a timely manner, and patiently guided me through the set up process, ensuring my comfort and gaining my trust and confidence every step of the way.Now, as a GTM customer, any time I've picked up the phone I get an actual human being on the other end who is - get this - actually HAPPY to help me...a rarity these days. Most recently I worked with Lindsey who really knows her job front to back, and who always demonstrates OUTSTANDING professional courtesy in kindly and gently taking me through the resolution of my problem statement, not just drowning me in published documentation on the website.I am always pleasantly surprised by the personal level of care and attention that I've received from every member of GTM's staff, and I have already eagerly recommended them to several friends who I know would benefit from their partnership.Thank you GTM for taking all the guess work out of having a household employee!
We switched to using GTM just one year ago for our payroll services. Lisa Petrello has been a valuable piece to our experience. As a household employer, we have had amazing experience as they great systems in place and a large team supporting our needs. Highly recommend GTM for payroll and HR services
Our representative, Sarah Kenyon, is awesome! She is very attentive to any questions/concerns/needs and there are never any issues with processing our payroll. GTM has been a reliable payroll solution.
Thanks for taking great care of us!
Transitioned over to GTM Payroll back in April 2022. Nolan, Kim, and Marianne made the transition process easy and were very supportive and responsive. Working on with my rep, Marion, continues to be the same experience. Nothing but great things to say. I also like that they are local. There payroll program is pretty sophisticated and intuitive to use at the same time. Would definitely recommend. We're working with GTM using their HR services as well, and Patti is knowledgeable and provides good advice in a timely manner.
Kristen was quick to reply and solved my issue very quickly. Wonderful experience working with Kristen and all of the GTM staff.
Had a great experience with GTM this evening and customer representative Brianna. I was worried about the process and didn’t understand the various fee structures. Brianna took the time to walk me through my endless questions and put my mind at ease in setting up a payroll service for the care of my parents. Most appreciated for her patience and helping me set up the account ! Grateful.
Top-tier 3rd-party payroll provider. Kim Loomis makes the complicated seamless. Thank you, Kim and the rest of the GTM team!
Professional, accurate, and friendly service. The online portal is easy to navigate and GTM associates are always there to help when necessary.
Thank you Mrs. Bryanna for being patient with me on today. I appreciate you explaining and helping me get the forms I need. Thank you for all you have done! I truly appreciate you. Be blessed!!!
Brianna Brann is wonderful to work with. She is quick and efficient at her job and responds quickly to my emails. I feel that she resolves any issues I have in a timely manner. I would highly recommend her to handle all your payroll needs!
My company made the transition over to GTM a few months ago. I would be lying if I said it wasn't a bit bumpy along the way, but there was one person that solely made up for this - My onboarding rep, Marianne. I would be doing her a disservice if I didn't acknowledge how great she has been throughout this process. Patient, helpful, kind in her approach, and always available to assist me when i needed her. Whether it was an email request, or a phone call with an on the spot task (mostly last minute because of my poor planning!), she was always prompt with her willingness to accommodate. She played a huge role in this transition for our company. So if anyone is lucky enough to draw Marianne as your onboarding point of contact, you are in good hands!
GTM Payroll saved the day with an extraordinary heroic effort. We were transitioning from another payroll company to GTM when the previous payroll company cut us off two weeks early. GTM stepped up, working overtime to ensure our payroll was processed on time. They continue to provide excellent, personalized customer service to this day. One company that I referred has been singing the praises for GTM since they converted. Great people, great company.
I have been with GTM for a number of years now and I am very pleased with them. Brianna Brann my Account Manager always makes me feel like I am her only client. Much of my business is customer service, so it always feels good when I'm the customer being treated well.
Ive had nothing but great experiences with this company. Brianna has been my point person and has helped me with any questions I've had. I love how easy it is to be connected with her and how quickly she responds.
I have used GTM payroll service for over 10 years. The team is consistently knowledgeable and professional. Bryanna today patiently helped me resolve complicated tax and unemployment matters for an employee! Thanks so much!!
We were in need of a quick solution and GTM delivered quality. Caryl was very professional, efficient and very knowledgeable in all things Human Resource/Payroll related. We were able to locate a permanent solution and she made the transition very seamless. I would recommend GTM Payroll services. Thank you, Caryl.
Review: HR On site support & Billing:I have been working with Caryl for HR Support and she has been wonderful in a number of areas. She helped me to finalize a few HR processes and she trained management company wide.I requested additional information be provided with billing for reconciliation purposes and it was taken care of without delay.
Erin is wonderful! always has immediate responses, is the first to help with any issues, great at following up, excellent customer service, and she has the friendliest demeanor. even if she is not the person that can handle the issue she is quick to refer us to who we need to speak to!
Bryanna just answered my call so quickly and had no trouble sending me over a weekly time sheet (instead of my normal biweekly one)! I needed it last minute and I really appreciated her friendliness and ability to get me that form within minutes. I was nervous about having to wait on hold or sign up for an appt hours later but I took the chance of calling in directly and she answered immediately with ZERO wait time! THANKS Bryanna!
GTM has been great to work with and our account representative, Marion has been most helpful.
LOVE THEM!!! Great customer service! Very professional & extremely timely with any questions & answers!!
GTM is a great local company that serves their clients and community with integrity. Their staff and owners are very responsive and supportive.
GTM Payroll Services and Kim Blum are receiving the highest rating for their Top Rate service and highest level of professionalism! Kim and the folks at GTM have always been there for us with top notch professional assistance and with kind consideration that has seen us through the toughest and most triumphant times! Kim and the folks at GTM are not simply service providers we consider them our friends! Thank you again Kim and the good and kind folks at GTM Payroll Services you are the best of the best!With our sincerest thanks, Jillian & Paul Hammerl
GTM manages the payroll for our small business and it's been a great experience. We appreciate the fact that we have a dedicated person on our account who's always responsive whenever we reach out with questions about employment matters. Thank you GTM and Marion!
Marion, at GTM does a wonderful job of keeping my payroll on track and on time.She very happily answers all of my questions.She returns my calls in a timely manner.Excellent service!
I have found GTM services and customer service to be exceptional. Whether working directly with my account rep or just calling the service line, I get quick, helpful advice and guidance immediately. We have never had a household employee before, so they're patient with my many questions and have helped make a daunting process an easy thing to manage.
GTM has been wonderful at helping my family set up nanny payroll and taxes. They make a complex process so easy for all parties involved. Best of all, their customer service is top notch. They answer quickly and are so friendly. Bryanna in particular has been so helpful and wonderful to work with! Highly recommended GTM to any busy families needing payroll help.
I’ve had such great ease using this service to pay my nanny. It was a breeze to set up. Their customer service was amazing as well. Bryanna took such good care of me. She was patient and explained the ups and downs to different features and I felt very educated when making the decisions on how I’d like to pay the number one most important person in my baby’s life (other than me and my husband!).
I've been using GTM for a number of years now and they have been excellent in all phases of payroll and employee management. Dominique has been managing my file for some time now and she is very prompt and thorough whenever I need anything. I would highly recommend GTM for your payroll needs.
Kendra is the best in customer service! I really appreciate all the efforts that she provides. She always finds a way to help with solving any request or answering questions I have. She goes above and beyond to make sure she finds the answer, even if she isn't knowledgeable on the issue. She comes through every time. Kendra is always so pleasant to work with. Keep up the great work!
We use GTM for payroll and the best part is having a dedicated services account manager that can step in and help with any issues. Ours is Marion Arndts, and she is great!
Our company has been using GTM for its HR consulting services for 6 months now and they have been great. We have worked closely with Nicole since we first signed on with GTM to help ensure we are operating as effectively as possible from an HR perspective and she has been great. She is super responsive and as detail oriented as it gets and that is exactly what we needed! Highly recommend Nicole and GTM!
GTM is the most amazing nanny payroll service! We have been clients for years at this point and I highly recommend GTM to all parents looking for a payroll service for household care providers. Kim Loomis in particular has helped support my family by providing stellar service whether my questions are easy or complicated. She often picks up my calls on the first ring and has helped us keep everything running smoothly. GTM demystifies payroll processes/taxes. They are extremely organized, keep amazing records, and make everything simple for both you and your nanny. Thank you!!!
Dominique Fortune is 10 Star! She does a fantastic job and we are lucky to have her and her great customer service skills! She has been helping us do payroll for many years. Thanks Dominique!
I love working with Brianna! She responds immediately to any concerns or needs I have. She has gone above and beyond several times for us. Brianna is kind, understanding and extremely helpful.
Great service and amazing support helping make sure you are compliant, highly recommended.
When it comes to tax and payroll GTM is one of my go-to resources. Their team provides a wealth of knowledge and experience when it comes to legal pay, benefits, unemployment, and overall industry services. There's a reason they've been around for over 30 years. They are greatly respected in this industry, and give back to their local community as well as to the nanny community. I credit the founder, Guy Maddalone with educating me 25 years ago on why I couldn't be a 1099 nanny, and that advice has guided me ever since.
Fast, efficient onboarding. Chrystal was very helpful and clear.
What a smooth transition from our previous payroll company (Mike M). They have been on top of weekly payroll (Marion) and also on top of adjusting the contribution rates. Thanks for everything GTM, the whole staff and owner for great leadership!Mike Constable IIIConstable Tree Service
Dominique at GTM is a absolutely amazing. She is very attentive and always responds and take care of our needs. Happy to work with GTM and Dominique.
Outstanding customer service.
I have worked with Marion of GTM for over two years. She is always responsive, timely, and knowledgeable about my account. She helps me focus on my business. I am very happy with her services and that of GTM Payroll.
We have been using GTM for many years. Their payroll platform is very user friendly. I've worked with several contacts at GTM and I have to say that Brianna B. by far has been the best, she's very knowledgeable and willing to assist wherever needed.
I have had a very positive experience with Brianna B.from GTM Payroll Services . I am new at dealing with employees’ payroll and she has been so helpful and has offered her help whenever I need it. She has gone out of her way to help and make it convenient to contact her. So pleased and happy with the GTM service. KAlbertson, TCLP
GTM is very user-friendly, and Marion is a total pleasure to work with...very responsive and thorough with a positive attitude; always happy to help! Highly recommend!!
Thank you Kendra for your assistance with my Payroll questions.You are a great asset to GTM . I can't say enough how you got right back to me and discussed reports and emailed the info needed for my Accountants.You're The Best....Thanks again.Bob McKenna
I use the GTM payroll service for nearly 6 years to pay our nannies. They've been great to work with. Always responsive. Always had the answers we needed
Professional, quick and easy to work with. I would recommend no matter the size of your company.
GTM handles our weekly payroll. It is the easiest process with the most helpful staff.
Ohhh This Girl Brianna she is the best of the best . Personal excellence isn't just something she strives for . It what she lives by . Thank you for leading by example ! I apricate you !!
GTM hires and retains employees that pay close attention to detail and follow through. Payroll is processed timely and accurately.
They do a great job for my company even when I forget our account handler Marianne is right on top of it great payroll company easy to deal with and efficient
Marian, is such a good contact! Always there when I need her! I count on her maybe a bit too much, but she is always willing to go the extra mile!
Great to work with. Always receive a quick response when I have a question or concern.
GTM has been so easy to work with. I am always able to reach my representative, Erin, when I need her, and any questions are quickly answered!
We are very lucky to have found GTM + been matched with our account manager, Brianna. I work fulltime in addition to doing the books + payroll for my husband's business so it's important to work with companies who are responsive + helpful since I'm trying to juggle two things. Brianna is very understanding + punctual, professional + pleasant to work with.
They have been fabulous and attentive form the start,
GTM Payroll Services has a fantastic person on staff - Marion Arndts! Thank you for always being available when we need help and for your expertise!
An amazing level of support, with clear and understandable statements provided on time.Tax department is brilliant!
Marion is always ready to answer questions and fix our mistakes.
I work at a nonprofit business in Upstate NY and GTM has been so helpful. Timely responses and a welcoming staff at GTM make for a great experience all around.
My Name is Jerry DiManno, I own Poopie's diner in Glens Falls N.Y. I have been a customer at GTM Payroll for a few years. Brianna Brann is my contact person and she is the best! The whole co. takes good care of me. Hope they gain customers from this post.Jerry DiManno
Great company to work with. A true partner in business. We are very pleased with the level of customer service
We used GTM for payroll for our son's nannyshare. It was pretty simple to signup and setup and once we got it setup, our nanny was promptly paid every week, with quarterly tax filing done automatically and annual tax data prepared for us as part of federal and state submission.
GTM has been a great experience. Everyone I have had the pleasure of working with has been professional, knowledgeable, and accommodating.
Our Account Rep, Erin M is fantastic! She is responsive and dedicated to customer service!!
I really love the individual attention from GTM. You have a specific dedicated rep you can go to for anything and everything. Much better than a giant corporation like ADP.
GTM is an excellent payroll service. I have used GTM going on three years now. I recently had to add a new employee who wanted a very specific pay schedule, and Alexandra Orengo was very helpful, and was always available when we had questions about setting up the pay schedule.
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