518-373-4111
Client Reviews
Read what people are saying about us on Google.
See also: Business Client Case Studies
Erin McAvoy at GTM provides excellent services and is very responsive!
Response from the owner:Dan,
We are delighted to hear that Erin is providing the personalized service we strive for with every client. Thank you very much for the kind words and for your business!
Erin and GTM are absolutely a joy to work with. They manage my payroll account with care and attention to detail. Weekly we touch base and ensure my employees are covered. Which helps me as I am consistently pulled in many directions and I do not wish to miss these task. Thank you GTM and especially Erin.
Response from the owner:We appreciate the kind words. Our support team understands how busy payroll administrators and HR departments can be, and aim to make sure everything runs as smoothly as possible.
We work directly with Erin McAvoy for all of our payroll needs and she has been absolutely wonderful to work with. Erin is friendly, attentive, and always incredibly timely with her responses. No matter what questions or issues come up, she handles everything with professionalism and a positive attitude. It is refreshing to have an account manager who is so responsive and genuinely helpful. Highly recommend working with Erin!
Response from the owner:Brianne, we are so glad to hear the Erin is providing responsive, personalized service. She exemplifies what we strive for with every client. Thank you so much for the kind words and for your business!
I am beyond satisfied with my Account Manager Erin McAvoy. There has never been an occasion when I have reached out to her and not had my question addressed and resolved. She is extremely knowledgeable and professional and always prompt in communication .
Response from the owner:Talat, we are grateful to know that Erin is exemplifying the responsive, personalized service we provide to all our clients. Thank you very much for the kind words and for your business!
We have been working with Erin McAvoy for many years as our account manager for Lammon Architects, LLP. She provides outstanding service and is always so pleasant to work with.
Thank you Erin, we appreciate you!!!
Response from the owner:Scott, we are delighted to hear that you are happy with Erin as your account manager, and that she is providing you with the superior service you deserve. Thank you so much for the kind words and for your business!
Erin, our account rep is always willing and able to help whenever necessary. The platform is smooth and the support is great.
Response from the owner:Dave, thank you for letting us know how happy you are with Erin, as well as GTM's platform. We truly appreciate the kind words and your business!
Erin has been great, very quick to help.
Response from the owner:Mark, thank you!
We are a very unique seasonal business. Our payroll goes from two employees to over 80 employees during one week of the year. Since we do not use the system much, we seem to always forget something or not understand something. Erin is our Representative, and she is the best. Whenever we have a question, she is there with a quick response. Not only that, she keeps an eye on our account and emails us when we have missed something. Great customer service.
Response from the owner:Gary, we are delighted to hear that Erin has been so helpful for you and your unique payroll situation. She exemplifies the superior customer service we strive to provide for all our clients, so it's great to hear that she is living up to that. Thank you very much for the kind words and for your business!
GTM has been wonderful to work with. The team is very responsive to questions, answering emails within minutes of receiving them (especially Erin!). Everyone is a pleasure to work with. Payroll submission is also super easy.
Response from the owner:Danielle, thank you for letting us know how happy you are with Erin and the GTM team. We are glad that you are getting responsive service and that you have found our payroll system easy to use. We truly appreciate the kind words and your business!
Erin is always super helpful with anything payroll related with our company!
Response from the owner:Thanks! We appreciate the kind words.
We have worked with GTM Payroll Services for several years and have always received exceptional service. Erin McAvoy is professional, knowledgeable and kind. She responds immediately to any questions or requests and provides clear guidance.
Response from the owner:Francis, we are glad to hear that Erin and the GTM team have provided you with excellent service for many years. Thank you very much for the kind words and for your business!
Kimberly Kellerson at GTM Payroll Services is the pinnacle of what you would want in a representative. She is attentive, knowledgeable, thorough, and consistently pleasant to work with. Every question is answered clearly and completely, and she handles everything with professionalism and genuine care.
What really stands out is the level of attention she gives her clients. Kimberly is one of those rare people who makes you feel like you’re her only client. That kind of responsiveness and customer care is becoming increasingly rare.
Having worked as a hiring manager for several very high level companies in my prior line of work, I’ve seen firsthand what exceptional customer service looks like, and Kimberly absolutely exemplifies it. GTM is fortunate to have her representing their company.
Response from the owner:Don, we are thrilled to hear how exceptional Kim's service has been for you. Her responsiveness and personal attention is the type of service we try to provide to all our clients, so we're delighted that Kim is exemplifying that perfectly. We truly appreciate you taking the time to share these thoughts - thank you for the kind words and for your business!
Our Account Manager at GTM responds to our day to day inquiries and requests in a timely fashion.
Response from the owner:That's great to hear, Caren. Thank you!
GTM has been wonderful to work with. Their team is professional, responsive, and consistently makes payroll processing smooth and stress-free. A special thank you to our account manager, Kim, who has been outstanding through our years with GTM. Anytime I have had a questions, she immediately responds and follows through.
Prior to this we were using a larger payroll service and the difference has truly been night and day. If you are a small business looking to simplify your processes and value real customer support, I highly recommend GTM.
Response from the owner:Emily, that is a terrific recommendation - we are so glad to hear that Kim and the GTM team have made things easier and stress-free for you, and that you are getting the responsive service you deserve. Thank you so much for the kind words - we appreciate your business!
GTM has been seamless on handling my gym’s payroll service! Leslie is great at the front desk and they’re always helpful!
Response from the owner:Tim, we are grateful to know that you are happy with GTM's payroll service and that Leslie has been helpful for you. Thank you for the kind words and for your business!
Kim Blum at GTM has been an exceptional payroll representative for Spring Street Deli & Pizzeria. Kim is always professional, responsive, and incredibly knowledgeable. She consistently goes above and beyond to ensure our payroll is processed accurately and on time, making what can often be a stressful process completely seamless.
Her attention to detail, communication, and dedication to customer service truly stand out. Anytime we have questions or need assistance, Kim handles everything quickly and efficiently with a positive attitude. It’s clear she genuinely cares about her clients and takes pride in her work.
We greatly appreciate all of Kim’s hard work and highly recommend her to anyone looking for reliable and outstanding payroll support through GTM.
Response from the owner:Wow! We can't thank you enough for these amazingly kind words. Kim is great and very attentive to her clients' needs no matter how experienced they are with payroll. Payroll and HCM can get complicated so we're here to make it easier for our clients. Glad to have helped!
GTM is the best, they are professional, prompt, informative and reliable. Our Rep Kim Kellerson is awesome, so grateful for her excellent service!
Response from the owner:Debi, we are glad to hear that Kim is providing you with superior customer service, and that you are highly satisfied with GTM. Thank you very much for the kind words and for your business!
Erin and Kim at GTM are excellent to work with. They respond timely, are both great problem solvers and offer exceptional customer service. I am grateful for them every day!
Response from the owner:Jill, it's great to hear that Erin has provided you with excellent customer service. Thank you for the kind words and for your business!
I have been using GTM for my payroll service for some time now..the staff are always prompt, professional and eager to assist me with any payroll needs or inquiries. I would strongly recommend GTM!!
Response from the owner:Laurie, we are delighted to hear that the GTM team has provided you with helpful, responsive service. Thank you for the kind words and for recommending us - we appreciate you and your business!
I absolutely love GTM payroll services. My payroll specialist Erin always goes over and beyond for me. Highly recommend!!!
Response from the owner:Stephanie, we are grateful to know that Erin has exceeded your customer service expectations. Thank you very much for the kind words and for your business!
GTM Payroll Services is an excellent Payroll Service company with exceptional employees. They will be sure to impress you with their accuracy and quick responses to inquiries.
Thank you, Sarah DeCamp!
Response from the owner:NYSRPS Board, thank you very much for letting us know how happy you are with Sarah and the GTM team. We're glad that you are getting the responsive, accurate service we strive for. We appreciate the kind words!
Great Customer Service. I’m a household employer and the portal is really easy to navigate - have had salary and timekeeping employees, who also advised easy interface to navigate as well.
Anytime I’ve had questions and called, they have been extremely helpful in getting things resolved and/or answering my questions.
Response from the owner:Tricia, we are so glad to know that you are finding GTM's platform easy to use and the customer service helpful. We pride ourselves on being the best payroll provider for household employers, so we're very happy that you have been so satisfied. Thank you for the kind words and for your business!
Amazing customer service and precision to details.
Response from the owner:Jose, we appreciate those kind words - thank you!
Sarah is the extremely responsive, helpful, willing to train, and always has answers to our questions. I would highly recommend her and this company to meet you payroll needs!
Response from the owner:Jennifer, we are delighted to hear that Sarah is providing you with the superior service we strive for with all our clients. Thank you for recommending us and for the kind words!
Great customer service, even when you run into issues (that I created). Kudos to Michael for quickly and clearly helping me with some questions I had. Been using GTM for over a year, no major issues and helpful team.
Response from the owner:Colin, we are happy to hear that GTM has provided you with great service for the past year, and that Michael has been so helpful to you. Thank you very much for the kind words and for your business!
We use this company for all of our payroll needs, they are very friendly and helpful and even help us reverse our own mistakes! Highly recommend!
Response from the owner:Thank you! We appreciate the recommendation.
A great company to work with! The team that covered for our normal account manager was super over the last couple months. Erin is the absolute best!
Response from the owner:Thank you, William!
GTM payroll services have been wonderful to work with. I have a small business and had no experience with doing payroll. From the beginning they took their time and taught me everything I needed to know. Sarah has been amazing at quickly and knowledgeably answering any questions that pop up for me.
GTM delivers reliability, expertise, and outstanding service. If you’re looking for a payroll provider that combines technology with a human touch, GTM is an excellent choice.
Response from the owner:Lauralyn, thank you for such a wonderful review! We are grateful to know that Sarah and the GTM team have provided you with helpful, reliable service. We appreciate the kind words and your business!
Wonderful customer service!
Response from the owner:Rebecca, we are grateful to know that you are receiving the superior service we strive for with each client. Thank you for the kind words and for your business!
GTM Payroll is a great local company to work with, we have done business with them for many years and will continue to do so in the future. If your looking for a great Local Payroll Company then GTM it is
Morgan Linen Service Inc.
Response from the owner:Thank you Kathy! Doing business locally benefits everyone by keeping jobs and dollars in our region’s economy. Plus you get the value of local, dedicated support from an account manager who knows your business!
GTM has been such a fantastic partner for my company with all our payroll needs. Our account manager Sarah Anne I cannot say enough good things about. She is there for any questions I may have and walk me through changes when needed.
Response from the owner:Kayla, we truly appreciate you letting us know that Sarah's customer service has exceeded expectations and made things easier on your company. Thank you very much for the kind words and for your business!
Sarah is excellent at her job always checking to make sure payroll is correct and on time
Response from the owner:Amanda, we are delighted to hear that Sarah is providing you with accurate, responsive service. We truly appreciate the kind words - thank you!
GTM is exceptional in terms of their performance and their level of service is exemplary. Sarah DeCamp is extremely kind, efficient and professional and is second to none in terms of customer service and follow up!
Response from the owner:Mickey, we are happy to hear that Sarah is providing superior service for you. Thank you for the kind words and for your business!
Erin McAvoy at GTM is always helpful and professional.
Response from the owner:Leslie, thank you for letting us know that Erin is providing you with superior customer service. We appreciate the kind words and your business!
I really love the individual attention from GTM. You have a specific dedicated rep you can go to for anything and everything. Sarah Decamp is great! Much better than a giant corporation like ADP.
Response from the owner:Thank you, Jamie. One of the benefits of choosing a local firm for payroll is the support you receive from a dedicated account manager who gets to know your business.
I have been with Gtm for two years. Sarah is my go to whenever I need hours processed or have questions I send an email and it is always a fast response with an answer to my question. I highly recommend Gtm to help you with your payroll and many other options.
Response from the owner:Thank you, Brian!
Sarah is always there to answer my questions and assist with navigating the GMT site. Sarah also answers very quickly which is great!
Response from the owner:Donna, we are delighted to hear that Sarah has been responsive and supportive for you. We truly appreciate the kind words and your business!
We switched to GTM from a larger national payroll processing company and the transition was a breeze. Our rep Sarah is very responsive to last minute panicked payroll changes by me and is very proactive in keeping us informed of the latest compliance matters.
Response from the owner:Dave, we are happy to hear that you are finding GTM's service to be superior to what you had before, and that Sarah has made things easy for you. Thank you very much for the kind words and for your business!
I have been with GTM for years and have never had an issue. Very friendly and great client service. Sarah has been our rep for years and we have nothing but great things to say.
Response from the owner:Courtney, we so appreciate your loyalty and we're thrilled that you've never had an issue, and that Sarah has provided you with excellent service. Thank you for the kind words and for your business!
Sarah does an outstanding job at GTM. Always very helpful
Response from the owner:Phil, thank you for letting us know that Sarah has provided you with superior customer service. We appreciate the kind words and your business!
Sarah DeCamp is very helpful and knowledgeable. Whenever I need her, she is right there to help me. She finds my mistakes with payroll before they become one. She is the best Service Account Manager, and I have worked with her for years.
Response from the owner:Karen, we are so glad to hear how happy you are with Sarah. She exemplifies the service we try to provide to all our clients. Thank you so much for the kind words and for your business!
