Household Payroll & Nanny Tax Service

GTM has been very active in assuring I am aware of their services and how to use them. They have made it easy to prepare for an employee that only a month ago I didn't know I needed. They have assured thus far that I have all the legal necessities required as an " employer".

We have just started working with GTM Payroll and very happy with their service. Our first contact was Stephanie Carpenter who helped set up our account. She is prompt, capable, polite and a joy to work with. Since we live in Washington State we had to set up Workers Comp separately. Highly recommend this company.

I wanted to recognize Alex at the Gtm tax department. She is such an outstanding expert in the household tax field. She is very reliable, responsive, knowledgeable, patient, personable, and takes time listening to the customer concerns. She is quick to take care of the issues as they come up. She follows up. She has made my experience very satisfying and pleasant at GTM. If you need an expert with household employer tax, I highly recommend Alex at Gtm. I know ai can reach out to her and can get the help I need. She is amazing and you will not regret!

I have worked with other payroll companies as a nanny and have had issues but with this payroll company I have had great experience with them. Any issues I have are addressed immediately

Have not had any issues with service they provide. Good company and service.

Great Customer Service. I’m a household employer and the portal is really easy to navigate - have had salary and timekeeping employees, who also advised easy interface to navigate as well. Anytime I’ve had questions and called, they have been extremely helpful in getting things resolved and/or answering my questions.

Amazing customer service and precision to details.

Am using GTM household payroll for a part-time employee. Last year, used them for a full-time employee. Their software is straightforward and their customer service by phone is fantastic. They make complicated things like state-mandated plans, etc. happen very easily. Highly recommend GTM for household payroll.

GTM was my first experience with using a payroll service. I have to say they have been outstanding to work with. Support is always quick to answer and I get to always talk to a person...first! I don't have to jump through hoops to talk to a human being. And so far the people I talk to are extremely helpful and kind. I am very happy with the service and I would highly recommend them to anyone needing this type of service!

GTM was always available when I needed them and made processing my household taxes much more simple. Thank you.

I have utilized GTM as my payroll service for my Nanny for many years. I have found them to be a top notch company with excellent payroll and tax services and outstanding client support. Their client services team has always been top notch professionals and very knowledgeable in any questions I have had. In particular, Lauren Bird-Oehler, the Tax Service Manager and Leslie from the Client Service Consultant Team are top notch professionals and extremely responsive in any issues I have discussed with them. There is always follow through in resolving. Overall GTM is very client focused and you can tell (and feel) that everyone you deal with takes great pride in delivering excellent service to their clients. Recommendations like this don’t come easy from me. I hold service providers to a high standard. Can’t go wrong with choosing GTM as your payroll service!

UPDATING to include my latest interaction: Janie was awesome. Helped me understand all the tax implications and how to make the best choices. GTM continues to be the very best! FROM BEFORE: Leslie thought of everything. She asked me all the questions I needed to think of, but didn't even know existed. She was SO professional and kind and thoughtful and proactive. I feel like I am in such good hands with GTM. All the years with them have been great, honestly, but this past experience with Leslie was just the icing on the cake. SUCH a good company!!

I used GTM to facilitate employment of in home care aids. GTM exceeded all expectations, their customer service, user interface, compliance processes are top notch. Highly recommend. Leslie especially was a pleasure to work with.

Leslie was absolutely amazing, super helpful. Within minutes of chatting, she had the answer to my question, all the information I needed and forms to solve my problem. In addition, she followed up with an email immediately after and then again in response to one I sent.

I have had conversations with Janie at GTM on more than one occasion. My issues have been technical in nature, attempting to log on and retrieve paperwork for my caregiver. Janie has always been kind, patient, resourceful, using humor when appropriate which I appreciate, understanding, and able to achieve what is needed in one way or another. She is a joy to speak with. There have been other wonderful people over the past several years. But she stands out! I am grateful to GTM for allowing me an anxiety free way to reimburse my most wonderful caregiver. I could not possibly keep up with the changes to laws and taxes. Thank you GTM!

Excellent service. Great personality Very, very helpful

GTM is always helpful, accurate, and knowledgeable. Thanks Leslie!

Leslie helped me quickly alter my payroll cycle so that I could enable the HomePunch feature on my account. She took the time to work through/talk through the best approach to resolving my concern. She was patient, informative, and extremely helpful! In fact, I was able to call back the following day and get connected directly to her to answer more questions for me. I am so glad I made the switch to GTM for payroll. These initial interactions have shown me that they go above to help their clients. Thank you Leslie!

The customer service is excellent! I emailed them to make a permanent payroll change that isn’t available through my online account. Leslie was quick to respond, got it setup right away and had great customer service! It was seamless for me which is extremely helpful.

GTM has been a professional and efficient Payroll company for the more than ten years that we have been household clients. I’m so pleased that I found them! Today I was helped with an issue by Stephanie Carpenter. She was so sweet and funny while maintaining a professional attitude and great efficiency. Stephanie followed up immediately via email after completing the necessary task. I will continue to recommend Stephanie and GTM Payroll in the future!

It is great service. I am very grateful of there services Customer service always there to help us out. Thank you!

We needed a service to handle payroll for our elderly parents' caregiver. I am so glad I chose GTM. They've made it incredibly easy for a payroll know-nothing like me. Using their website is a breeze, and if I do need to call, everyone I've ever spoken to has been so helpful. Today it was Sam, who instantly understood my issue and took care of it in moments. Boom, problem solved. I could not be more pleased, and would highly recommend.

I had an excellent experience with GTM Payroll Services, thanks to Leslie. I was having some issues with logging into my account, and Leslie was incredibly helpful in walking me through the process. Not only was she knowledgeable and patient, but she was also kind and made sure to follow up with me to ensure that my problem was fully resolved.

Incredibly responsive and excellent service. Very knowledgeable support. Leslie was awesome as was Alex.

We have been really happy with GTM and customer service with Leslie has been great, efficient and proactive.