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Ed Catalano
Insurance Agency Director
Ed brings more than 20 years of insurance experience to his role as the GTM Insurance Agency Director. He oversees the insurance agency, including change management as the agency’s business model becomes more reflective of a standalone independent agency while keeping all the core values of GTM Payroll. Ed manages all day-to-day operations of the agency team, along with peer inclusion to build relationships, fostering partnerships, customer-facing enhancements of products and software, and team development to support growth initiatives. A licensed insurance broker in NY, NV, NJ, PA, VT, and FL, Ed’s background includes running all aspects of the independent insurance agency for a local bank and being on the Board of Directors as President and Treasurer. Prior to that, he spent 14 years managing claims for Travelers Insurance, rotating throughout the claim center into different management roles.
Ed received his B.S. in Mathematics with a minor in Statistics and Physics from Pace University. He volunteers with Habitat for Humanity, and in his free time, he enjoys boating, golfing, and spending time with his family.
Rich Gonyea
R&D Manager
Rich oversees all software development projects working closely with various teams while focusing on leveraging automation, artificial intelligence (AI), and integrations to enhance GTM’s products and services, ensuring they meet and exceed client expectations.
He has more than 25 years of experience in software development, mostly in the payroll, human resources, and accounting industries. Rich has developed payroll, human resources, and accounting software for school districts across the U.S. He has led the creation of several product teams, tasked with revitalizing existing products and developing new solutions. Rich has experience with hands-on technical development, strategic leadership, and team management, all driven by a commitment to delivering efficient and user-friendly software solutions for clients.
With GTM, he has designed features for customizable data retrieval in our software products. These innovations have significantly enhanced user experience, making daily workflows easier and more productive for clients.
In a previous role, Rich initiated and led an internship program, which allowed him to mentor and shape the next generation of software developers. This program also allowed him to give back to the community by fostering new talent in the field of software development.
Rich has a BS in Computer Systems Engineering and an MS in Computer Science, both from Rensselaer Polytechnic Institute.
In his free time, Rich stays active by playing ice hockey and tennis and spends time with his wife and two children.
Martin Patrick, SPHR, SHRM-SCP
HR Consultant Practice Leader
Martin brings extensive human resources experience to the GTM team as a strategic member of corporate senior management in for-profit, not-for profit, union, and non-union environments. As a consultant, he has worked on assignments at a not-for profit global research institute, an engineering R &D start up, a multi-state retail employer, a physician practice, a manufacturing service provider, a not-for profit national accreditation company and various other successful businesses. His project work includes developing compensation structures, human resource audits, employee and management training, employee handbooks, job descriptions, employee classifications and employee investigations.
Martin is a graduate of Pace University with an MBA in Personnel Management and the University of Massachusetts with a BA in Psychology. He is a member of the Capital Region Human Resources Association (CRHRA), where he is past president and certification director, and a member of the Society of Human Resources Management (SHRM) where he is currently a New York State District Director. Martin also serves as an active member of the Excelsior College Business Industrial Advisory Committee, the Southern Saratoga Chamber Education and Business Partnership Committee, and the Wildwood Programs Board of Directors and Human Resources Committee.
Wendy Crespo, FPC
HCM Service Manager
Wendy brings more than 35 years of management and customer service experience to her role as HCM Service Manager at GTM. She manages our team of dedicated client Account Managers and the Operations Assistant, overseeing day-to-day functions and providing assistance with problem solving, adjustments, mentoring, teaching, and answering questions. Wendy works to make sure our clients are comfortable with the isolved HCM platform, and uses her mentoring and leadership experience to ensure our clients have unparalleled customer service.
Wendy is also active in the community, volunteering at the Schenectady Soup Kitchen, American Cancer Society, and suicide prevention organizations. She enjoys spending time with her husband and three children, along with gardening and home improvement projects.
Kim Riper
Director of Implementation
Kim brings more than 24 years of payroll, HR, and customer service experience to the GTM team. She joined the company in 2018 as the senior implementation specialist, helping new business clients get up and running with GTM’s human capital management platform. In 2022, Kim was promoted to Director of Implementation, and now oversees the new client onboarding process for GTM’s household, business, and leave management clients. She directs the process of onboarding new accounts, improves data collection efficiency, and works with team members to identify missing areas of information. Kim ensures her team is effectively communicating internally and with clients, anticipating client needs before they ask. Kim and her team are always ready to adjust to different learning and communication styles when providing training, giving our clients an optimal experience.
Kim has an Associate of Applied Science degree from Paul Smith’s College. She enjoys spending time with her family, crafting, and taking on furniture recycling projects.
Shannon Aurigema
Insurance Services Team Lead
Shannon has been with GTM for more than ten years. She began as an insurance customer service representative and now uses her experience as a team lead.
Shannon is skilled at training other insurance service team members to provide guidance and assistance for our household and business clients to ensure they have the appropriate coverage and are compliant with employment laws. Shannon places emphasis on making the process simple and convenient for our clients. She is both a licensed property and casualty broker and a life, accident, and health insurance broker.
Shannon received her bachelor’s degree in finance from Liberty University. She also volunteers at her church as secretary for a youth program for children in preschool through sixth grade.
Erin Bandaru, CPP
Director of Client Services
Erin is a 20-year veteran with GTM Payroll Services and oversees all service initiatives for the household tax and payroll, business HCM and payroll, insurance, and leave management teams. A Certified Payroll Professional (CPP), Erin’s goal is to support the end-to-end experiences of our clients in those departments, providing consistent and exceptional customer service to keep our clients ecstatic. She works closely with the department managers to analyze and improve upon processes with the goal of simplifying our service deliverability and ultimately providing a better client experience.
Erin received her bachelor’s degree from Marymount College of Fordham University.
She enjoys traveling and spending time with her husband and daughter.
Jennifer Wood
Leave Management Administration Manager
Jennifer is an HR Professional with 15 years of progressive experience in multiple fields and industries. Her experience started with recruiting, where she quickly progressed into an HR generalist role, becoming an HR manager/payroll manager, and eventually fulfilling an HR director position. Throughout this time, she gained experience in customer service, manufacturing/sales, construction, and healthcare industries. She decided to use her experience to support various clients as an HR consultant beginning in October 2018. While doing this, she worked in multiple other industries such as real estate, property management, architecture, and marketing, among others. She decided to join the Leave Administrators team in July 2019.
These experiences gave Jennifer a solid foundation and expertise in several areas. Her areas of specific expertise are leave management, process, compliance, policy and administration, client interaction, employee relations, payroll, and recruiting. Her additional areas of specialty include employee relations, benefits administration, organizational development, affirmative action planning, performance improvement, reporting and data analytics, and policy writing.
The focus of the Leave Administration team is to meet the leave case management needs, while maintaining compliance for clients across their U.S. locations, and to assist employees with their needs throughout their leaves to make things as low-stress and easy for them as possible. Jennifer’s background and expertise give her the ability to lead with confidence, share knowledge, and collaborate with her team of strong leave administrators to support our clients and their employees’ needs.
Jennifer earned her bachelor’s degree in Business/Human Resource Management through SUNY and has her Certificate in FMLA Administration. She continually educates herself on compliance and stays up to date on new policies and laws nationally and at the state, county, and local levels.
Lauren Bird-Oehler
Tax Service Manager
Lauren has more than 20 years of experience in the tax and payroll fields, starting as a Tax Examiner with the IRS. As GTM’s Tax Manager, she oversees GTM’s tax team with a commitment to accuracy and prompt responses to inquiries. Lauren also drives her team to ensure that all federal and state quarterly tax processing is completed on time and efficiently, utilizing current technologies to their fullest. She has experience managing all aspects of payroll tax including payments, tax return processing, reconciliation, POAs, and registrations.
Lauren received her B.S. in accounting from SUNY Empire State College, and her M.S in Accounting & Financial Management from the University of Maryland. She resides in Franklin Square, NY and enjoys spending time with her husband and three kids, photography, and visiting our beautiful National Parks.
Laurie Sieling
Household Sales & Partner Manager
Laurie oversees the Household Sales and Business Development teams and is responsible for channel development and growth with GTM’s finance and agency partners. She has over 20 years of experience developing and managing sales in multiple industries including Professional Education, Insurance, Healthcare, Finance, and Real Estate. As a former small business owner, Laurie understands the challenges of compliance with wage and labor regulations.
Laurie completed 4 years of her BS/MS at SUNY Albany and has taken online courses at MIT, Sloane School of Management, Stanford University, and the Boston University Questrom School of Business. She enjoys the seasonal activities of upstate New York with her rescued and fostered Rottweilers.
Lushawn Murphy
Household Services Manager
Lushawn has been with GTM for more than 15 years, starting out in data entry. Since then, she’s worked in GTM’s household payroll division as a devoted service representative and payroll administrator and now manages the household customer service department. Her years of experience supporting the household employment industry give Lushawn a unique ability when training new service representatives and growing her team’s knowledge and skills when handling increasingly complex tax, wage, and labor laws. She has created a team atmosphere that thrives on shared ideas to create extraordinary client experiences. Lushawn helps ensure our clients are compliant with employment laws, and works to simplify processes and provide responsive, knowledgeable, and efficient service.
Lushawn enjoys nature photography, especially during the fall color changes around the Capital Region of New York.
Katy Reardon
HCM Service Manager
Katy has worked in the payroll industry for more than 24 years, joining GTM Payroll Services in 2004. As the HCM Service Manager, dedication to GTM’s clients is Katy’s top priority, finding them the best solutions so they can focus on growing their businesses. She truly enjoys working with her talented team as they continue to develop processes and procedures that improve GTM’s customer service experience.
Katy and her team provide training for clients to allow them to be more self-sufficient while providing ongoing support and ensuring compliance with wage and labor laws.
Katy spends her free time with her three children and beautiful granddaughter. She is a huge animal lover and mom to her rescue pup Dooley.
Anne Johnson, PHR
Human Resources Manager
Anne has more than 19 years of experience working with employment, recruiting, and HR-related services. She helps guide the company as one the region’s Best Places to Work and Top Workplaces, while assisting management with hiring and retention best practices.
Anne is responsible for shaping GTM’s company culture and recruitment efforts, implementing corporate HR policies and compliance, managing an end-to-end HCM solution for our employees, and handling applicants, onboarding, timekeeping, payroll, performance reviews, training compliance, open enrollment, benefits, and retirement.
Anne earned her bachelor’s degree in employment relations from SUNY Potsdam. She enjoys traveling and visiting the Saratoga Racecourse in the summer.
Lisa Petrello, PHR, SHRM-CP
Household HR Advisor
Lisa joined GTM with more than 24 years of experience in benefits, human resources, and compliance areas. Over the past 10 years, her focus has been on compliance, onboarding employees, policies and procedures, manager and employee training, employee relations, performance management and leave administration. Lisa consults with GTM’s household clients on employment best practices and labor law compliance. She also provides guidance on best practices for retaining employees and creating a healthy work environment.
Lisa has her PHR and SHRM-CP HR Certifications and a Bachelor’s degree in Economics from SUNY Old Westbury. Lisa enjoys summer vacations in the Outer Banks with her family, exploring New York State, reading, and watching movies.
Alicia Provost
Human Capital Management Implementation Manager
Alicia brings more than 7 years of payroll experience and more than 20 years of customer service experience to the GTM team. She began as a New Account Representative, onboarding new GTM clients by bringing over all pertinent data, reconciliation, and processing first few payrolls to ensure a smooth transition. In 2021 Alicia was promoted to Human Capital Management (HCM) Implementation Manager. Her main goal in this role is to ensure GTM’s clients are comfortable with our HCM software and are experiencing the full benefits of the platform, including time savings, efficiency, and accommodation of their company’s policies. Her team works closely with multiple departments to create a seamless transition to GTM for our clients, all the way from sales to service. Alicia makes sure the latest HCM modules are available for our clients and provides her team with the resources to implement them. Alicia manages a talented team that is very detail-oriented, eager to help, and understands that people are never fully done growing and learning.
Alicia has her Fundamental Payroll Certification. She enjoys spending time with her family, reading, and being out in nature.
Bryan Basila, CPA
Senior Controller
Bryan brings to GTM extensive experience providing accounting and tax services to individuals and various entities, as well as consulting services, including not-for-profit organizations and commercial businesses. With 30 years of financial experience, he utilizes strategic business planning and financial expertise to reduce costs and improve productivities. Bryan oversees GTM’s accounting department and is responsible for general accounting, financial planning and analysis, audit and risk management, and cash management.
Bryan graduated from Hartwick College in 1993 with a BS in Accounting. Bryan is currently a member of the American Institute of Certified Public Accountants as well as the New York State Society of Certified Public Accountants. In his free time, Bryan enjoys spending time with his wife and four children, golfing, and bicycling.
Kito Delgado
Business Sales Manager
Kito oversees the Business Human Capital Management (HCM) and HR Consulting Sales teams and has more than 16 years of experience in the payroll, HR, and employee benefits fields. He started with GTM Payroll as an Account Executive before being promoted to Business Sales Supervisor, and recently rejoined the company as the Business Sales Manager. Kito is passionate about helping his sales reps achieve their personal and professional goals and uses his more than 20 years of sales experience to lead and guide the sales team.
Kito nurtures relationships with CPA and insurance broker partners, attends local events to network with businesses, provides HR solutions to organizations, and adds service offerings to GTM Payroll’s existing clients. He takes pride in adding value to organizations of all sizes from a variety of industries, helping ease their administrative burden with payroll and HR solutions so they can focus on growing their business.
Kito has a bachelor’s degree in Business Administration from Northeastern University. He volunteers at his church, providing audio-visual assistance and managing their social media. He enjoys cooking, golfing, and spending time with his family and their dog.