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Client Reviews
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GTM and especially Erin McAvoy have provided outstanding customer service since my business has been signed up with them.My business is definitely not their largest client but she and they have been super responsive every time I have needed anything done or had any questions.I am a tough customer but they do a super job in supporting me and my business!Thank you!
Jan was very helpful, professional and responsive. I had a great experience. Thank you!
Response from the owner: Kelly, thank you very much for the kind words! Glad to hear Jan has provided you with the service we pride ourselves on. We appreciate your business!
Have had a great experience with GTM Payroll Services. I have been especially impressed with their customer service, which is such a rarity these days. I can always speak to a knowledgeable person, and I can count on a follow up call or email for unanswered questions. Kim Loomis was especially helpful for me, for months on end, when we were dealing with booking keeping issues on the part of my state. She was fantastic! Highly recommend GTM Payroll Services for household employee payroll and benefits management.
Leslie is so wonderful, helpful, and patient. She answered all of my questions promptly.
Response from the owner: Sharee, thank you for letting us know how great Leslie's customer service has been for you. We appreciate the kind words and your business!
Leslie was so helpful setting up holiday bonuses as well as raises for employees for 2025. Very thorough and showed great attention to detail, all with a great attitude!
Response from the owner: Helena, we are delighted to hear how helpful Leslie was for you! We're so glad she provided you with the detailed, professional service you deserve. Thank you very much for the kind words and for your business!
GTM has done my payroll since I opened my business. The team is excellent and I've never had any issues with my payroll. Sarah Anne DeCamp is a rockstar, super flexible, and always does a great job making sure our payroll is done fast and accurately!
Response from the owner: Debra, we are so grateful to have your business for so many years, and we're delighted that Sarah is providing the service you deserve. Thank you very much for the kind words!
Best Payroll service available.
Response from the owner: Thank you so much!
Sarah always responds so quickly to any issues I have. She has been such a great help to me after all I have been through in the past year with losing our boss , also known as my dad. She is the best. Carrie:)
Response from the owner: Thank you, Carrie. A benefit to using a local payroll service is the responsive of a dedicated account manager who really gets to know your company. We appreciate your business!
Candice Jones was exceptional and was one of the best customer service representatives I have ever had. Kudos!
Response from the owner: Andrew, we are delighted to hear that Candice provided such great service for you. Thanks very much!
GTM has been a great local company to work with for our payroll needs. My account manager, Sarah DeCamp, is super responsive and there to help whenever I need her. I wouldn't hesitate to recommend their services to anyone looking for a new payroll company.
Response from the owner: Joy, it's so great to hear that Sarah has provided you with the superior service you deserve. We truly appreciate the kind words and we thank you for your business!
Last week Friday 11/22/24, I spoke with a beyond amazing, soul, compassionate, human being that ever walked this earth Ms. Jan Turlick, CLMS Leave Management Specialist from GTM. She mentioned this was a very small company located in Georgia. Personally, this small company has has a HUGE HEART just beyond compare; invaluable. I have never came across a company like this and a person who was more than willing to wholeheartedly listen to me while I cried attempting to explain my work situation; affecting my mental and physical health. Honestly, I was to a breaking point. Jan was more than a BLESSING, an angel who walks this earth!!!!! She assisted me with such grace, calm, ease, comfort and worked non-stop all day along with my doctor to assist me with this new, unfamiliar, leave process. She mentioned her prayer book and said was going to keep in prayers which I have no words to express how immensely grateful I am that our lives cross paths even in this dark time with my work/personal situation. A complete stranger praying and comforting me with her kind words and support!!! This world need more human beings like Jan Turlick. Extremely thankful for GTM and Jan for all you do. Thank you for existing and for all that you are!!!! Wherever Ms. Jan Turlick is in Georgia a BIG HUG to her and prayers as well. Thanks to Jan and GTM, I know feel there's a little of ray of hope amidst all of my simultaneous issues, work, personal and caretaker. So, eternally grateful to Jan and GTM!
Response from the owner: Thank you for those amazing words, Lorena. We're so happy to have been able to help with managing your leave. Just to clarify, while GTM has employees across the U.S. (including Georgia), we are a mid-sized firm headquartered in Upstate New York and still with a big heart :).
I really love the individual attention from GTM. You have a specific dedicated rep you can go to for anything and everything. Much better than a giant corporation like ADP.
Response from the owner: Thank you, Jamie. One of the benefits of choosing a local firm for payroll is the support you receive from a dedicated account manager who gets to know your business.
Have been using gtm for 7 years now and it's always responsive and reliable! I just forward them whatever mail I get and they take care of everything!
Response from the owner: Wow, that's so nice to hear! We appreciate the kind words - thanks very much!
Customer service is great. We've had initial hiccups transitioning over to GTM but they are always very helpful and solution oriented. Last week I was having a problem with the way pto was being calculated and Leslie helped me figure out what was going on. She also called me back to make sure I had received all the emails and information I needed.
Response from the owner: Lisa, we are glad to hear that you are getting the superior service you deserve. We appreciate the kind words - thanks very much for those and for your business!
The team is resourceful, dedicated and friendly. I can highly recommend their services.
Response from the owner: Travis, thank you very much for letting us know how happy you are with GTM! We appreciate you and your business.
GTM truly cares about their clients and it shows! Sarah is a fantastic account manager, she's so quick to answer questions and offer help. I was having trouble getting something set up and she didn't hesitate to schedule a video call with me to personally walk through each step so I could understand it. She's a gem! We also refer our own clients to GTM- Christa and Patrick have been wonderful on that side of things!
Response from the owner: We are truly grateful to hear that not only have we provided your families with excellent service, but that you are finding our referral partnership valuable. Thank you so much for being a great partner and for the kind words!
We are a long time client of GTM and having Sarah as our customer service rep has made payroll very easy. She is very responsive and always follows-up and many times anticipates or needs and questions. Thanks Sarah!
Response from the owner: Thank you for being a long-time client and for the kind words. We're happy that Sarah has simplified your life!
Incredible customer service ! I’ve been a client for over 15 years and would recommend GTM to anyone looking for professional service ! Thanks Sarah for doing a fantastic job !
Response from the owner: Paul, thank you so much! We are delighted to hear that Sarah has been providing great service for you. We appreciate the kind words and your business!
Great to work with. Always receive a quick response when I have a question or concern.
Response from the owner: Thanks!
Outstanding service, I am very glad that we do business with GTM. The best you could choose, thumbs up
Response from the owner: We appreciate your business and happy that you're pleased with our services.
We switched to GTM from a larger national payroll processing company and the transition was a breeze. Our rep Sarah is very responsive to last minute panicked payroll changes by me and is very proactive in keeping us informed of the latest compliance matters.
Response from the owner: Dave, we are happy to hear that you are finding GTM's service to be superior to what you had before, and that Sarah has made things easy for you. Thank you very much for the kind words and for your business!
GTM has been a breath of fresh air for our company and employees. They are very responsive to our day to day needs, their software is easy to use and adaptable to a variety of employee specific situations. GTM not only saves our department money, but time with onboarding employees and managing payroll processing.
Response from the owner: Corey, we can't thank you enough for letting us know that our service and platform are meeting your needs, saving you time and money. We truly appreciate the kind words and your business!
I am so impressed with the customer service from Leslie at GTM! She was kind, understanding, and so helpful. She went above and beyond and I am so thankful she was the one to answer my call!
Response from the owner: Sophia, we are delighted to hear that Leslie has been so helpful. Thanks very much for letting us know, we appreciate it and your business!
Professional, quick and easy to work with. I would recommend no matter the size of your company.
Response from the owner: Thank you, Bobbie! We appreciate the kind words and the trust you place in GTM Payroll.
Excellent Payroll and HR partner! Many thanks to Sarah DeCamp and the GTM team for all that they do for us!
Response from the owner: Jill, thanks so much for letting us know how helpful Sarah and the GTM team has been for you. We truly appreciate it!
Sarah is excellent, I would recommend GTM to anyone that is looking for a payroll company.
Response from the owner: Jenni, it's great to hear that Sarah has been so helpful for you. Thanks very much!
GTM is exceptional in terms of their performance and their level of service is exemplary. Sarah DeCamp is extremely kind, efficient and professional!
Response from the owner: Mickey, we are happy to hear that Sarah is providing superior service for you. Thank you for the kind words and for your business!
Our rep Sarah is AWESOME! She always responds to my questions quickly and accurately, and when she doesn't have the answer right away she lets me know and follows up as appropriate. We recently signed on a second business in large part because of Sarah. ~ Reds Restaurant and Gray Willow
Response from the owner: Kate, we are delighted to hear how helpful Sarah's service has been for you. Thanks very much for the kind words and for your business!
GTM Payroll services has been excellent. My account manager is Sarah and she so quick to respond to any of my questions. I highly recommend this payroll company. Thank you! Thank you!
Response from the owner: Kelly, thanks so much for letting us know how happy you are with Sarah and GTM. We appreciate the kind words and your business!
Sarah De Camp is an Great to work with!
Response from the owner: Thanks, Dean. We appreciate your business.
I am so happy that I changed payroll companies, with Sarah's help and guidance the transition was smooth and Sarah was always there to answer any questions that I had and continues to do so. I wish I could give more than 5 stars.
Response from the owner: Brian, it's great to hear that you have been happy with switching to GTM and that Sarah has provided excellent service for you. Thank you very much!
My contact, Sarah D. is awesome. Knowledgeable, responsive, friendly. She makes my experience at GTM fruitful and easy.
Response from the owner: Aram, we are glad to hear how helpful Sarah has been in making your experience with GTM a good one. We appreciate the kind words and your business!
Sarah and the team at GTM provide very accurate and timely service resulting in crisp payroll runs.
Response from the owner: Brian, thanks for letting us know that your payroll processing is going smoothly. We appreciate you and your business!
GTM has been providing payroll/HR services for our automotive dealership for several years. Their management team routinely checks in to ensure we are satisfied. Our account manager Sarah DeCamp has been fantastic! She goes above and beyond to make sure our account is serviced adequately and is highly effective with her communication. Their payroll/HR software is intuitive and user friendly. I definitely recommend giving them a chance to aid your company with payroll, HR, and compliance!
Response from the owner: Patrick, it's great to hear how helpful Sarah has been for you and how satisfied you are with GTM's platform. Thank you for the kind words and for your business!
We are very pleased with the services GTM offers and especially with our account manager, Sarah DeCamp. Sarah always provides the best customer service.
Response from the owner: That's wonderful to hear, Bridget! Thank you.
I've been working with GTM for over 10 years!
Response from the owner: We appreciate the loyalty - thank you!
GTM and our rep Sarah is amazing! She is always so responsive and helpful. As a small local company we strive to support other local businesses. GTM makes our payroll easy!
Response from the owner: We appreciate the kind words, Stephanie. Going with a local company for payroll and HCM means having a dedicated account manager who gets to know you and your business.
Sarah DeCamp handles our payroll and does a wonderful job. She is always available to answer questions and addresses our concerns immediately.
Response from the owner: Stephen, we are delighted to hear that Sarah's service is meeting your needs. Thank you for your business!
GTM is top notch! Mariana is a wonderful help at GTM. Thank you!
Response from the owner: Kelly, thank you for telling us about Mariana's fantastic customer service. We appreciate the kind words and your business!
Marianna Silveira did a great job for us onboarding a home employee for GTM.
Response from the owner: Brian, thank you very much for letting us know how helpful Marianna was in getting your new employee onboarded. We are delighted to hear she did a great job for you - we appreciate the kind words and your business!
We are a very unique seasonal business. Our payroll goes from two employees to over 80 employees during one week of the year. Since we do not use the system much, we seem to always forget something or not understand something. Erin is our Representative, and she is the best. Whenever we have a question, she is there with a quick response. Not only that, she keeps an eye on our account and emails us when we have missed something. Great customer service.
Response from the owner: Gary, we are delighted to hear that Erin has been so helpful for you and your unique payroll situation. She exemplifies the superior customer service we strive to provide for all our clients, so it's great to hear that she is living up to that. Thank you very much for the kind words and for your business!
I've been a client here for years ! Highly recommend for your payroll needs. Very helpful and reasonable folks.
Response from the owner: Stacy, that's wonderful to hear! We are so glad you've found our services helpful. Thank you for the kind words and for your business!
The service I received from mariana menendez S was amazing! Super helpful and professional.
Response from the owner: Zoila, we are delighted to hear that Marianna provided you with top-notch service! Thank you very much for the kind words and for your business.
I have been using GTM services through my employer for FMLA and ADA approval , and I can't express enough how satisfied I am with their service. Their professionalism stands out; they respond quickly to any inquiries and demonstrate genuine compassion throughout the process. It’s reassuring to know that my needs are being handled by such a dedicated team. I’m truly happy with their work and would highly recommend GTM to anyone seeking reliable support in these areas.
Response from the owner: Kaz, it's wonderful to hear that our leave management service has been responsive and caring. We're delighted that you feel your needs were met and that you'd recommend our services to others. Thank you very much for the kind words!
Candace was very professional and really knew exactly how to help me and accomplish what I needed in a timely manner.
Response from the owner: Victoria, we are delighted to hear that Candace was able to efficiently provide excellent customer service for you. Thank you very much for letting us know, and for your business!
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