Client Reviews

Absolutely excellent customer service!
I had a question about my account and worked with Leslie who was incredibly helpful, extremely patient, and very knowledgeable.
And perhaps most importantly she was extremely friendly and positive throughout our entire call together.
She helped answer all of my questions and stayed patient with me until I had the information needed in order to make a decision.
Can’t say enough about Leslie and how big of a help she was/is!
Thanks again Leslie!

Jan Turlick is very delightful to work with. I appreciate her caring spirit and willingness to assist in any way she can.

Excellent customer service. Never any issues. Anytime I've had a question, our rep was quick to answer.

All I can say is that I have an amazing customer service with Mariana. She was able to assist and help me thoroughly about my concern until I resolve my need. Mariana, thank you so much for your patience, knowledge and professionalism. You did so great in helping me.

I highly recommend to everyone GYM payroll services. 👍🏼👍🏼👏👏💕💕

GTM payroll is easy to set up and use. Their customer service team listens well and has the knowledge and resources to get you up and running. Leslie was terrific - calm, smart, friendly, and answered all my questions. I’m having a great experience working with them. Highly recommended!

Jennifer Labulis is always very helpful and quick to respond!! She goes above and beyond for our agency.

GTM has been a great company to work with. They are very organized and are always available with assistance.

Jennifer is always quick to respond and help out when have questions or concerns. It's a pleasure to work with her.

GTM has been a great payroll provider for my business for many years. My Rep Kim Kellerson has been wonderful & very helpful with any questions or issues I’ve had.
Rolly Merrill has also gone above & beyond in helping my small business in any way. Highly recommend GTM.

GTM has been outstanding for my business, Professional Fire Restoration. An absolute world of difference compared to Paychex and ADP.

Jenn Labulis is the best payroll agent we've ever had. Anyone would be lucky to work with her!

great people, always takes care of my needs in a responsive manner. Highly recommended

Very pleased with the service. Alicia and her colleagues
provide quick and reliable responses to questions.
GTM's automatic payroll procssing makes my life easier
Lary Escott

Great system and team. They have been very helpful and have helped streamline our payroll system. Alicia is amazing and so responsive and helpful.

I could not get through this incredibly overwhelming process without the help of Jan. She is such an amazing support.

Want to give a big thank you to Jan who handled my case. As an autistic person who struggles with understanding paperwork and gets easily overwhelmed, she was very helpful and answered my many questions while being very patient with me. She deserves a raise! 💜 Thank you Jan!

Owned a small business this payroll company is a one stop shop They take care of all insurances, payroll and a management definitely recommend

I had a great experience with Nicole in the auditing department! She helped us create a company handbook that not only met NYS employment law standards but was also user friendly for myself and staff members. I would highly recommend Nicole from GTM HR department- thank you so much for your hard work and attention to detail!

GTM is always very helpful. Kim is amazing!

Jan Turlick is the most helpful person at GTM. She is truly a delight. Very professional and always welcoming. She gets back to you promptly and processes any requested submitted in due time. Thank you for being so helpful and taking care of us. You Rock!!

Leslie was awesome ! She helped me figure out what was going on, understand why things were happening and got the issue solved in one call. It was perfect and exactly what I needed. Someone should give her a raise.

I used GTM to facilitate employment of in home care aids. GTM exceeded all expectations, their customer service, user interface, compliance processes are top notch. Highly recommend. Leslie especially was a pleasure to work with.

Thank you Leslie!! You always take such care of me and our household. Your professionalism and friendly nature is always a positive part of my day when dealing with any payroll issues.

I am currently working on getting FMLA set up so I can help my mother as she goes through chemotherapy. My case manager Jan T has been nothing short of amazing. She answers any questions I have promptly and with great detail. Her compassion is beyond anything I have would have ever expected. I cannot thank her enough.

Mariana could not have been more polite or more helpful

Sarah DeCamp is my representative for payroll and insurance and is definitely a great asset to us but to you as well. She definitely is very knowledgeable and helpful if needed.

Very quick response!

Jan Turlick is so helpful and is wonderful to work with.

Thank you much for my support as needed,I do much appreciate for all of your support, Amen 🙏🙏

For anyone who is needs a service for payroll I highly suggest this company. Affordable, quick to help and they have Kim who is nothing short of a super hero.

I'm a new employee using GTM Payroll and I needed help understanding my new paystub. Im the type of person who needs to account for every single cent on my paystub and I was really struggling to understand the math behind the deductions and I think my questions even confused Talisha. She wanted to speak with a supervisor before telling me the wrong thing and asked to give me a call back. I fully did not expect a call back. I thought I would just have to try a call again tomorrow. To my surprise, Talisha called me back within the hour and was able to help better explain my payroll and deductions. I really appreciate her going the extra mile to figure it out and for not making me feel dumb about not fully understanding and asking a million questions. Thank you, Talisha!

Leslie responded with positivity and confidence determined to resolve any issues I encountered. Her infectious humor made what seemed like potential problems; minute and solvable.
What I liked is that she didn’t attempt to address all my concerns but rather indicated what she could help with and where she was directing my other concerns.
She is a true professional with a gift for customer service.
Thanks Leslie

Leslie was awesome, so very helpful and knowledgeable!

Leslie was absolutely amazing, super helpful. Within minutes of chatting, she had the answer to my question, all the information I needed and forms to solve my problem. In addition, she followed up with an email immediately after and then again in response to one I sent.

Approximately one year ago (almost to the day) I was diagnosed with double cancer; ovarian and breast. Of course it was an extremely stressful and overwhelming time, not only learning about what the diagnosis meant and what my life expectancy may be, but what treatment would look like, etc. The last thing I wanted to do was to delve into the world of FMLA though I knew I needed to. That's when I was introduced to, Jan, who became an angel in my life. Jan was kind, and thorough, and understanding. She was patient with me when I didn't quite grasp what forms I needed to submit and how to complete them properly. She always made me feel okay about my confusion, and she guided me through what was needed. I'm happy to say I got through ALL of it, but I can honestly say I don't think I could have without GTM Jan. Thank you Jan!

Alicia Bailey has been so helpful as I navigate my new to me job. She knows exactly where everything is, what terminology is necessary and easily walks me through every step. She is the best!

Love how well GTM takes care of us. Highly recommend.

Leslie was so very helpful and very kind! Got all my questions answered 😃

Excellent service. Easy to reach and ready to help

I have had conversations with Janie at GTM on more than one occasion. My issues have been technical in nature, attempting to log on and retrieve paperwork for my caregiver. Janie has always been kind, patient, resourceful, using humor when appropriate which I appreciate, understanding, and able to achieve what is needed in one way or another. She is a joy to speak with.
There have been other wonderful people over the past several years. But she stands out!

I am grateful to GTM for allowing me an anxiety free way to reimburse my most wonderful caregiver. I could not possibly keep up with the changes to laws and taxes.

Thank you GTM!

Chrystal was sensational with me ...
Walking me through todays' computer issues with you .
thank you for her kindness and patience ... she is a true winner on your staff

Excellent service. Great personality Very, very helpful

GTM is always helpful, accurate, and knowledgeable. Thanks Leslie!

Leslie helped me quickly alter my payroll cycle so that I could enable the HomePunch feature on my account. She took the time to work through/talk through the best approach to resolving my concern. She was patient, informative, and extremely helpful! In fact, I was able to call back the following day and get connected directly to her to answer more questions for me. I am so glad I made the switch to GTM for payroll. These initial interactions have shown me that they go above to help their clients. Thank you Leslie!

The customer service is excellent! I emailed them to make a permanent payroll change that isn’t available through my online account. Leslie was quick to respond, got it setup right away and had great customer service! It was seamless for me which is extremely helpful.

GTM has been a professional and efficient Payroll company for the more than ten years that we have been household clients. I’m so pleased that I found them! Today I was helped with an issue by Stephanie Carpenter. She was so sweet and funny while maintaining a professional attitude and great efficiency. Stephanie followed up immediately via email after completing the necessary task. I will continue to recommend Stephanie and GTM Payroll in the future!