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Client Reviews
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The whole staff has made the process easy! Jennifer has been so lovely to work with. Incredibly helpful! Very happy with my services thus far
Response from the owner:Michele, we are delighted to hear that you are happy with your services, and that Jennifer has been so helpful for you. We truly appreciate the kind words, and we thank you for your business!
outstanding client service
Response from the owner:Peter, we appreciate you letting us know that you have found our customer service to be outstanding. Thank you very much!
Very understanding and good to respond to any of questions or needs.
Response from the owner:Arlene, we are so happy to hear that you have had great customer service with us. Thank you for the kind words and for your business!
GTM staff Jennifer Lambulis has been very helpful in providing support in navigating the system. Thanks.
Response from the owner:Naoko, we are so glad to hear that Jennifer has made it easy for you to use our payroll system. Thank you very much for the kind words and for your business!
Jennifer is always available to help with any questions. She is a Rockstar!
Response from the owner:Jared, we appreciate the kind words about Jennifer. We are glad to hear that you're happy with GTM's service. Thank you very much!
GTM has been great for us and we could not be happier with our account representative - Jenn Labulis. She is responsive, very knowledgeable and an absolute pleasure to work with.
Response from the owner:Tim, we are delighted to hear that Jenn has been so helpful for you. That's the kind of service we strive for with every client - thank you for the kind words and your business!
Our representative has done a great job at responding to my e-mails for updating our payroll needs, changes and operation questions. SJG
Response from the owner:Thank you very much for letting us know how happy you are with our customer service. We appreciate the kind words and your business!
I have utilized GTM as my payroll service for my Nanny for many years. I have found them to be a top notch company with excellent payroll and tax services and outstanding client support. Their client services team has always been top notch professionals and very knowledgeable in any questions I have had. In particular, Lauren Bird-Oehler, the Tax Service Manager and Leslie from the Client Service Consultant Team are top notch professionals and extremely responsive in any issues I have discussed with them. There is always follow through in resolving. Overall GTM is very client focused and you can tell (and feel) that everyone you deal with takes great pride in delivering excellent service to their clients. Recommendations like this don’t come easy from me. I hold service providers to a high standard. Can’t go wrong with choosing GTM as your payroll service!
Response from the owner:C, we are truly grateful for the kind words about Lauren, Lisa, and the GTM team. We are so glad that we have provided you with the personal, responsive service we strive for with all our clients. Thank you very much for letting us know that we've exceeded your expectations, and for your many years of business!
UPDATING to include my latest interaction: Janie was awesome. Helped me understand all the tax implications and how to make the best choices. GTM continues to be the very best! FROM BEFORE: Leslie thought of everything. She asked me all the questions I needed to think of, but didn't even know existed. She was SO professional and kind and thoughtful and proactive. I feel like I am in such good hands with GTM. All the years with them have been great, honestly, but this past experience with Leslie was just the icing on the cake. SUCH a good company!!
Response from the owner:Abigail, we are delighted to hear how thorough and helpful Leslie was for you. She exemplifies the superior customer service all of our GTM team members strive to provide. Thank you very much for the kind words - we appreciate your business!
My company has been using GTM as our payroll provider for almost 15 years and has utilized their HR services for the last three years. Kim, my account rep, is a phone call away and always willing to go the extra mile to resolve payroll issues.
Response from the owner:Labbie, we are delighted to hear that you have remained a happy GTM client for so many years. We are grateful that Kim is providing you with the superior service you expect. Thank you very much for the kind words and for the many years of your business!
Exceptional Service. We used GTM for several years to manage payroll, and they were fantastic to work with. Consistently reliable, professional, and well-organized.
Most recently, Kim, Alex, and the tax team went above and beyond to help us resolve a complicated issue with the DUA. Their expertise and dedication was remarkable, and there’s no way we would have been able to navigate and resolve the situation as quickly and effectively without their invaluable assistance. We are enormously grateful. Highly recommend GTM!
Most recently, Kim, Alex, and the tax team went above and beyond to help us resolve a complicated issue with the DUA. Their expertise and dedication was remarkable, and there’s no way we would have been able to navigate and resolve the situation as quickly and effectively without their invaluable assistance. We are enormously grateful. Highly recommend GTM!
Response from the owner:Gabe, we are so grateful to hear that GTM's service has been helpful to you. We're delighted that Kim, Alex, and the tax team exceeded your expectations and provided the superior service we strive for with every client. Thank you very much for the kind words and your business!
GTM is always very helpful. Kim is amazing!
Response from the owner:Christa, thank you for letting us know how satisfied you are with GTM and Kim's customer service. We appreciate the kind words and your business!
Leslie was amazing. We were having difficulties setting things up on line with our complicated situation. She knew exactly the questions to ask and walked me through the entire process. She could NOT have been more helpful. In an age when customer service is disappearing, Leslie and the team at GTM have made it magically reappear.
Response from the owner:Thank you, Will. Payroll can get complicated. That's why we have a team of experts at the ready to help with any question or situation and deliver the exceptional support our clients deserve. We appreciate the trust you place in GTM.
GTM and our account manager Jennifer are fantastic! She has helped me so much with everything that GTM offers and is always speedy in her responses!
Response from the owner:Thanks!
Customer service is top notch. You always get a live person (without a wait) and they always go above and beyond to answer your questions.
Response from the owner:Thank you, Ben. We're so glad you've experienced our exceptional client support. Ecstatic clients are at the core of our business. We appreciate the trust you place in GTM.
Hello,
I have been using GTM for payroll for a number of years now and I am extremely happy with their services. I also would like to mention that our Account Manager at GTM is Jennifer Labulis and she has always been very helpful and with timely responses on any issues or concerns I have encountered.
Thank-you
Ace OIl,Inc.
I have been using GTM for payroll for a number of years now and I am extremely happy with their services. I also would like to mention that our Account Manager at GTM is Jennifer Labulis and she has always been very helpful and with timely responses on any issues or concerns I have encountered.
Thank-you
Ace OIl,Inc.
Response from the owner:Thank you, David. GTM aims to combine best-in-class technology with expert, personal support to create exceptional client experiences. We appreciate the trust you place in us to manage your payroll.
Terrific Customer Service! Always answer your question(s) or take care of what your asking!
Response from the owner:Thank you, Lori. We pride ourselves on exceptional client support. We appreciate the trust you place in GTM.
We have been using GTM for quite a few years and love working with time. They are great to work with!
Response from the owner:Angela, we love working with you too! Thank you for the kind words and for your business.
Wonderful payroll company. Helpful and Friendly. Alicia Bailey is quick to respond and always helps.
Response from the owner:Benjamin, we are delighted to hear that Alicia and the GTM team has made your payroll experience wonderful. Thank you very much for the kind words and for your business!
Candace, thank you for your incredibly kind, patient and helpful assistance.
Response from the owner:Lisa, we appreciate you taking the time to thank Candace for providing you with excellent service. We thank you for the kind words and for your business!
GTM payroll has been seamless and easy to use! Customer service has been helpful, quick, and clear. Alicia has been a fantastic account manager - thoughtful, thorough, and professional. I could not be happier with my choice to use GTM for payroll management at my company!
Response from the owner:Carrie, thank you for letting us know how satisfied you are with Alicia and the service you have received. We truly appreciate the kind words and your business!
Jennifer has been incredibly helpful through my entire payroll experience with GTM,she is reliably available,knowledgable,personable and always has a solution to any problems that may develope.
Response from the owner:Wayne, we are grateful to hear that Jennifer has provided you with the superior service we strive for. Thank you very much for the kind words and your business!
Very efficient. Always willing to assist with issues and very timely, and accurate processing. Very satisfied.
Response from the owner:William, thank you very much for the kind words. We are delighted to hear that your payroll processing has been timely and accurate. We appreciate your business!
Absolutely excellent customer service!
I had a question about my account and worked with Leslie who was incredibly helpful, extremely patient, and very knowledgeable.
And perhaps most importantly she was extremely friendly and positive throughout our entire call together.
She helped answer all of my questions and stayed patient with me until I had the information needed in order to make a decision.
Can’t say enough about Leslie and how big of a help she was/is!
Thanks again Leslie!
I had a question about my account and worked with Leslie who was incredibly helpful, extremely patient, and very knowledgeable.
And perhaps most importantly she was extremely friendly and positive throughout our entire call together.
She helped answer all of my questions and stayed patient with me until I had the information needed in order to make a decision.
Can’t say enough about Leslie and how big of a help she was/is!
Thanks again Leslie!
Response from the owner:Mark, we are glad that Leslie has provided you with excellent service and that she made sure you were fully satisfied. Thank you for the kind words and your business!
Jan Turlick is very delightful to work with. I appreciate her caring spirit and willingness to assist in any way she can.
Response from the owner:Fran, thank you for letting us know about your great experience with Jan handling your employee leave. We truly appreciate the kind words!
Excellent customer service. Never any issues. Anytime I've had a question, our rep was quick to answer.
Response from the owner:Amy, we are happy to hear that you have received the superior customer service we give to all our clients. Thank you for the kind words and your business!
All I can say is that I have an amazing customer service with Mariana. She was able to assist and help me thoroughly about my concern until I resolve my need. Mariana, thank you so much for your patience, knowledge and professionalism. You did so great in helping me.
I highly recommend to everyone GYM payroll services. 👍🏼👍🏼👏👏💕💕
I highly recommend to everyone GYM payroll services. 👍🏼👍🏼👏👏💕💕
Response from the owner:Maria, we are delighted to hear that Mariana provided you with the personalized, responsive service we strive for with every client. We truly appreciate the kind words and your business - and thanks for recommending GTM!
GTM payroll is easy to set up and use. Their customer service team listens well and has the knowledge and resources to get you up and running. Leslie was terrific - calm, smart, friendly, and answered all my questions. I’m having a great experience working with them. Highly recommended!
Response from the owner:Zach, we are so happy to hear that you are finding GTM's payroll system easy to use, and that Leslie and the service team have provided you with good communication and responsiveness. Thank you very much for the kind words and your business!
Jennifer Labulis is always very helpful and quick to respond!! She goes above and beyond for our agency.
Response from the owner:Heidi, it's great to hear that Jennifer has provided you with the superior service you deserve. Thank you very much for letting us know, we appreciate it and your business!
GTM has been a great company to work with. They are very organized and are always available with assistance.
Response from the owner:Jeffery, we are glad to hear that your experience with GTM has been so positive. We appreciate the kind words - thank you for your business!
Jennifer is always quick to respond and help out when have questions or concerns. It's a pleasure to work with her.
Response from the owner:Karen, we are grateful to hear that Jennifer has provided you with such great service. Thank you for the kind words and your business!
GTM has been a great payroll provider for my business for many years. My Rep Kim Kellerson has been wonderful & very helpful with any questions or issues I’ve had.
Rolly Merrill has also gone above & beyond in helping my small business in any way. Highly recommend GTM.
Rolly Merrill has also gone above & beyond in helping my small business in any way. Highly recommend GTM.
Response from the owner:Lori, we are delighted to hear that Kim, Rolly, and the GTM team have been so helpful for your business. We strive for that type of service with all our clients, so we're thrilled we have met your needs. Thank you for the kind words and for your business!
GTM has been outstanding for my business, Professional Fire Restoration. An absolute world of difference compared to Paychex and ADP.
Response from the owner:David, we can't thank you enough for letting us know that GTM has outperformed the competition! We truly appreciate the kind words and your business.
Jenn Labulis is the best payroll agent we've ever had. Anyone would be lucky to work with her!
Response from the owner:Kyle, we are happy to hear that Jenn has provided you with such great service. We appreciate the kind words, and we thank you for your business!
great people, always takes care of my needs in a responsive manner. Highly recommended
Response from the owner:Howard, thank you for letting us know that our service has been helpful and responsive. We appreciate the kind words and your business!
Very pleased with the service. Alicia and her colleagues
provide quick and reliable responses to questions.
GTM's automatic payroll procssing makes my life easier
Lary Escott
provide quick and reliable responses to questions.
GTM's automatic payroll procssing makes my life easier
Lary Escott
Response from the owner:Lary, we are glad to hear that Alicia and the GTM team have provided you with responsive and helpful service that has made things easier on you. Thank you for the kind words and for your business!
Great system and team. They have been very helpful and have helped streamline our payroll system. Alicia is amazing and so responsive and helpful.
Response from the owner:Kara, we are delighted to hear that you are finding success with our payroll system, and that Alicia has provided you with excellent service. We truly appreciate the kind words and your business - thank you!
I could not get through this incredibly overwhelming process without the help of Jan. She is such an amazing support.
Response from the owner:Julie, we are delighted to hear that Jan was so helpful for you in managing your employee leave. Thank you for the kind words and for your business!
Want to give a big thank you to Jan who handled my case. As an autistic person who struggles with understanding paperwork and gets easily overwhelmed, she was very helpful and answered my many questions while being very patient with me. She deserves a raise! 💜 Thank you Jan!
Response from the owner:Justice, we are grateful to hear how helpful Jan was in handling your leave case. Her patience and understanding is what makes her a great part of the GTM team. We truly appreciate the kind words - thank you!
Owned a small business this payroll company is a one stop shop They take care of all insurances, payroll and a management definitely recommend
Response from the owner:Samuel, we are glad to hear that your business has taken advantage of our "one stop shop" for payroll, HR, benefits, and insurance. Thank you for the kind words and for your business!
I had a great experience with Nicole in the auditing department! She helped us create a company handbook that not only met NYS employment law standards but was also user friendly for myself and staff members. I would highly recommend Nicole from GTM HR department- thank you so much for your hard work and attention to detail!
Response from the owner:Andrea, we are delighted to hear that Nicole's expertise helped you get an updated handbook! Thank you very much for the kind words and for your business.
Jan Turlick is the most helpful person at GTM. She is truly a delight. Very professional and always welcoming. She gets back to you promptly and processes any requested submitted in due time. Thank you for being so helpful and taking care of us. You Rock!!
Response from the owner:Marylee, thank you for letting us know how helpful Jan was during your leave process. We're glad she provided you with great service!
Leslie was awesome ! She helped me figure out what was going on, understand why things were happening and got the issue solved in one call. It was perfect and exactly what I needed. Someone should give her a raise.
Response from the owner:Brock, we are grateful to hear about how helpful Leslie was for you. She exemplifies the service we strive to provide to all our clients. Thank you for the kind words and for your business!
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