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Client Reviews
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Great customer experience - Alicia and team are amazing and have been incredibly important to the growth of our business
Response from the owner: Daniel, it's great to hear that your business is growing, and we are so happy that Alicia and the GTM team has contributed to it! Thank you for the kind words and for being a client.
Great service overall, Leslie was great in helping to explain something I wasn’t understanding!!
Response from the owner: Alexander, we are delighted to hear that Leslie was able to help you to your satisfaction. Thank you very much for the kind words and for your business!
I greatly appreciate Candice's warmth, kindness, and knowledge with a payroll issue.
Response from the owner: Ann, thank you very much for letting us know how great Candice's service was for you. We appreciate it and your business!
Wonderful customer service and responsiveness.
Response from the owner: Thanks, William! We're so happy you're enjoying our services.
A sincere thank you to Leslie for her excellent customer care - great knowledge, attitude and service.
Response from the owner: Debbie, we are happy to hear that Leslie provided superior customer service for you. Thank you very much for letting us know - we appreciate it and your business!
Tanisha was very patient with me and answered all of my questions.
Response from the owner: Carolyn, thank you very much for letting us know that you received excellent customer service. We appreciate you!
Incredibly responsive and excellent service. Very knowledgeable support. Leslie was awesome as was Alex.
Response from the owner: Hiren, we are delighted to hear that Leslie and Alex provided excellent and responsive service for you. We thank you for the kind words, and we appreciate your business!
I have used GTM for the better part of a year to provide payroll services for aides for my mother's care. GTM Customer Service has been incredible every time I need their assistance. Unlike other organizations (i.e. cell phone carriers or cable providers) GTM people spend the time and have the patience to resolve any issue I may have. Special thanks to Mike who set up my initial account and Mariana who handled my latest questions. Though I don't have the other individuals' names, everyone I have dealt with at GTM has been a delight. Thanks so much for making my care giving tasks easier!Dave
Response from the owner: Dave, thank you so much for letting us know how helpful the GTM team has been for you. We are glad to hear that your issues were handled patiently and to your satisfaction, and that we have made your job easier. We truly appreciate the kind words and your business!
Leslie at GTM was very helpful and professional! My family is appreciative of all the work GTM is doing on our behalf.
Response from the owner: Julia, thank you very much for letting us know about the great service Leslie provided! We are happy to have you as a client and we appreciate the kind words.
We have been really happy with GTM and customer service with Leslie has been great, efficient and proactive.
Response from the owner: Julie, thanks very much for letting us know that Leslie and the GTM team have been helpful and efficient! We appreciate the feedback and your business.
Rachel Vincent, our Account Manager, has been extremely helpful and professional while servicing our account. Being this was our first year with GTM, we came with many questions and requests that were always resolved with a positive attitude and a successful end result.We are extremely satisfied with the GTM team!Lisa KanellisSecretary & TreasurerSecurity Mutual Insurance Company
Response from the owner: Lisa, we are so happy that Rachel has made your first year with GTM a successful one, and that you are very satisfied with our services. Thank you so much for the kind words and for your business!
My experience with GTM Payroll Services has been excellent. In particular, Sam Haskell of GTM, with whom I've had several interactions, has been extraordinarily helpful and pleasant to deal with.
Response from the owner: Douglas, we are delighted to hear that Sam and the GTM team have provided you with excellent service. Thank you very much for the kind words and for your business!
We recently switched to GTM this year and it was a smooth and easy transition. GTM has been wonderful, and Rachel is the BEST! She is always there for us whenever we have an issue or need a quick meeting. We couldn't be happier to have her as our Account Manager!
Response from the owner: Alissa, thank you for letting us know that your transition to GTM was a success! We are glad to hear that Rachel has been so helpful for you and is providing the superior service you deserve. We truly appreciate the kind words and your business.
LESLIE at GTM is the nicest person and she knows her job so good! I was struggling for 2 weeks to sign up and she answered on all my questions and she helped me out with everything! LESLIE YOU ARE AN AMAZING HUMAN BEING!
Response from the owner: David, thank you very much for letting us know how helpful Leslie was for you. We truly appreciate the kind words and your business!
Leslie thought of everything. She asked me all the questions I needed to think of, but didn't even know existed. She was SO professional and kind and thoughtful and proactive. I feel like I am in such good hands with GTM. All the years with them have been great, honestly, but this past experience with Leslie was just the icing on the cake. SUCH a good company!!
Response from the owner: Abigail, we are delighted to hear how thorough and helpful Leslie was for you. She exemplifies the superior customer service all of our GTM team members strive to provide. Thank you very much for the kind words - we appreciate your business!
Leslie’s responsiveness and attentiveness in answering my questions regarding payroll and taxes for a household employee was unmatched. Leslie was clear in her guidance and thorough in her instructions, allowing me to complete necessary tasks at year’s end and ultimately enjoy the holidays with my family. Thank you, Leslie! I have recommended GTM to friends and family alike!
Response from the owner: Keighton, we are glad to hear that Leslie was attentive and responsive to your needs, and that she inspired you to recommend GTM to others! Thank you so much for the kinds words and for your business.
GTM and especially Erin McAvoy have provided outstanding customer service since my business has been signed up with them.My business is definitely not their largest client but she and they have been super responsive every time I have needed anything done or had any questions.I am a tough customer but they do a super job in supporting me and my business!Thank you!
Response from the owner: Jim, we are grateful to you for letting us know how happy you are with GTM and with Erin. We are delighted to hear that she is providing you the service you deserve. We appreciate the kind words and your business!
Jan was very helpful, professional and responsive. I had a great experience. Thank you!
Response from the owner: Kelly, thank you very much for the kind words! Glad to hear Jan has provided you with the service we pride ourselves on. We appreciate your business!
Have had a great experience with GTM Payroll Services. I have been especially impressed with their customer service, which is such a rarity these days. I can always speak to a knowledgeable person, and I can count on a follow up call or email for unanswered questions. Kim Loomis was especially helpful for me, for months on end, when we were dealing with booking keeping issues on the part of my state. She was fantastic! Highly recommend GTM Payroll Services for household employee payroll and benefits management.
Response from the owner: Ashley, we are glad to hear that you have a had a great experience with GTM, and that Kim was so helpful for you. We truly appreciate the kind words and your business!
Leslie is so wonderful, helpful, and patient. She answered all of my questions promptly.
Response from the owner: Sharee, thank you for letting us know how great Leslie's customer service has been for you. We appreciate the kind words and your business!
Leslie was so helpful setting up holiday bonuses as well as raises for employees for 2025. Very thorough and showed great attention to detail, all with a great attitude!
Response from the owner: Helena, we are delighted to hear how helpful Leslie was for you! We're so glad she provided you with the detailed, professional service you deserve. Thank you very much for the kind words and for your business!
GTM has done my payroll since I opened my business. The team is excellent and I've never had any issues with my payroll. Sarah Anne DeCamp is a rockstar, super flexible, and always does a great job making sure our payroll is done fast and accurately!
Response from the owner: Debra, we are so grateful to have your business for so many years, and we're delighted that Sarah is providing the service you deserve. Thank you very much for the kind words!
Best Payroll service available.
Response from the owner: Thank you so much!
Sarah always responds so quickly to any issues I have. She has been such a great help to me after all I have been through in the past year with losing our boss , also known as my dad. She is the best. Carrie:)
Response from the owner: Thank you, Carrie. A benefit to using a local payroll service is the responsive of a dedicated account manager who really gets to know your company. We appreciate your business!
Candice Jones was exceptional and was one of the best customer service representatives I have ever had. Kudos!
Response from the owner: Andrew, we are delighted to hear that Candice provided such great service for you. Thanks very much!
GTM has been a great local company to work with for our payroll needs. My account manager, Sarah DeCamp, is super responsive and there to help whenever I need her. I wouldn't hesitate to recommend their services to anyone looking for a new payroll company.
Response from the owner: Joy, it's so great to hear that Sarah has provided you with the superior service you deserve. We truly appreciate the kind words and we thank you for your business!
Last week Friday 11/22/24, I spoke with a beyond amazing, soul, compassionate, human being that ever walked this earth Ms. Jan Turlick, CLMS Leave Management Specialist from GTM. She mentioned this was a very small company located in Georgia. Personally, this small company has has a HUGE HEART just beyond compare; invaluable. I have never came across a company like this and a person who was more than willing to wholeheartedly listen to me while I cried attempting to explain my work situation; affecting my mental and physical health. Honestly, I was to a breaking point. Jan was more than a BLESSING, an angel who walks this earth!!!!! She assisted me with such grace, calm, ease, comfort and worked non-stop all day along with my doctor to assist me with this new, unfamiliar, leave process. She mentioned her prayer book and said was going to keep in prayers which I have no words to express how immensely grateful I am that our lives cross paths even in this dark time with my work/personal situation. A complete stranger praying and comforting me with her kind words and support!!! This world need more human beings like Jan Turlick. Extremely thankful for GTM and Jan for all you do. Thank you for existing and for all that you are!!!! Wherever Ms. Jan Turlick is in Georgia a BIG HUG to her and prayers as well. Thanks to Jan and GTM, I know feel there's a little of ray of hope amidst all of my simultaneous issues, work, personal and caretaker. So, eternally grateful to Jan and GTM!
Response from the owner: Thank you for those amazing words, Lorena. We're so happy to have been able to help with managing your leave. Just to clarify, while GTM has employees across the U.S. (including Georgia), we are a mid-sized firm headquartered in Upstate New York and still with a big heart :).
I really love the individual attention from GTM. You have a specific dedicated rep you can go to for anything and everything. Much better than a giant corporation like ADP.
Response from the owner: Thank you, Jamie. One of the benefits of choosing a local firm for payroll is the support you receive from a dedicated account manager who gets to know your business.
Have been using gtm for 7 years now and it's always responsive and reliable! I just forward them whatever mail I get and they take care of everything!
Response from the owner: Wow, that's so nice to hear! We appreciate the kind words - thanks very much!
Customer service is great. We've had initial hiccups transitioning over to GTM but they are always very helpful and solution oriented. Last week I was having a problem with the way pto was being calculated and Leslie helped me figure out what was going on. She also called me back to make sure I had received all the emails and information I needed.
Response from the owner: Lisa, we are glad to hear that you are getting the superior service you deserve. We appreciate the kind words - thanks very much for those and for your business!
The team is resourceful, dedicated and friendly. I can highly recommend their services.
Response from the owner: Travis, thank you very much for letting us know how happy you are with GTM! We appreciate you and your business.
GTM truly cares about their clients and it shows! Sarah is a fantastic account manager, she's so quick to answer questions and offer help. I was having trouble getting something set up and she didn't hesitate to schedule a video call with me to personally walk through each step so I could understand it. She's a gem! We also refer our own clients to GTM- Christa and Patrick have been wonderful on that side of things!
Response from the owner: We are truly grateful to hear that not only have we provided your families with excellent service, but that you are finding our referral partnership valuable. Thank you so much for being a great partner and for the kind words!
We are a long time client of GTM and having Sarah as our customer service rep has made payroll very easy. She is very responsive and always follows-up and many times anticipates or needs and questions. Thanks Sarah!
Response from the owner: Thank you for being a long-time client and for the kind words. We're happy that Sarah has simplified your life!
Incredible customer service ! I’ve been a client for over 15 years and would recommend GTM to anyone looking for professional service ! Thanks Sarah for doing a fantastic job !
Response from the owner: Paul, thank you so much! We are delighted to hear that Sarah has been providing great service for you. We appreciate the kind words and your business!
Great to work with. Always receive a quick response when I have a question or concern.
Response from the owner: Thanks!
Outstanding service, I am very glad that we do business with GTM. The best you could choose, thumbs up
Response from the owner: We appreciate your business and happy that you're pleased with our services.
We switched to GTM from a larger national payroll processing company and the transition was a breeze. Our rep Sarah is very responsive to last minute panicked payroll changes by me and is very proactive in keeping us informed of the latest compliance matters.
Response from the owner: Dave, we are happy to hear that you are finding GTM's service to be superior to what you had before, and that Sarah has made things easy for you. Thank you very much for the kind words and for your business!
GTM has been a breath of fresh air for our company and employees. They are very responsive to our day to day needs, their software is easy to use and adaptable to a variety of employee specific situations. GTM not only saves our department money, but time with onboarding employees and managing payroll processing.
Response from the owner: Corey, we can't thank you enough for letting us know that our service and platform are meeting your needs, saving you time and money. We truly appreciate the kind words and your business!
I am so impressed with the customer service from Leslie at GTM! She was kind, understanding, and so helpful. She went above and beyond and I am so thankful she was the one to answer my call!
Response from the owner: Sophia, we are delighted to hear that Leslie has been so helpful. Thanks very much for letting us know, we appreciate it and your business!
Professional, quick and easy to work with. I would recommend no matter the size of your company.
Response from the owner: Thank you, Bobbie! We appreciate the kind words and the trust you place in GTM Payroll.
Excellent Payroll and HR partner! Many thanks to Sarah DeCamp and the GTM team for all that they do for us!
Response from the owner: Jill, thanks so much for letting us know how helpful Sarah and the GTM team has been for you. We truly appreciate it!
Sarah is excellent, I would recommend GTM to anyone that is looking for a payroll company.
Response from the owner: Jenni, it's great to hear that Sarah has been so helpful for you. Thanks very much!
GTM is exceptional in terms of their performance and their level of service is exemplary. Sarah DeCamp is extremely kind, efficient and professional!
Response from the owner: Mickey, we are happy to hear that Sarah is providing superior service for you. Thank you for the kind words and for your business!
Our rep Sarah is AWESOME! She always responds to my questions quickly and accurately, and when she doesn't have the answer right away she lets me know and follows up as appropriate. We recently signed on a second business in large part because of Sarah. ~ Reds Restaurant and Gray Willow
Response from the owner: Kate, we are delighted to hear how helpful Sarah's service has been for you. Thanks very much for the kind words and for your business!
GTM Payroll services has been excellent. My account manager is Sarah and she so quick to respond to any of my questions. I highly recommend this payroll company. Thank you! Thank you!
Response from the owner: Kelly, thanks so much for letting us know how happy you are with Sarah and GTM. We appreciate the kind words and your business!
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