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Client Reviews
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Leslie was awesome, so very helpful and knowledgeable!
Response from the owner:Alina, thank you for the kind words about Leslie, we are are glad she was able to provide you with excellent service!
Leslie was absolutely amazing, super helpful. Within minutes of chatting, she had the answer to my question, all the information I needed and forms to solve my problem. In addition, she followed up with an email immediately after and then again in response to one I sent.
Response from the owner:Amanda, thank you for letting us know how great Leslie's service was for you. We strive for that type of customer care with every client. We appreciate the kind words and your business!
Approximately one year ago (almost to the day) I was diagnosed with double cancer; ovarian and breast. Of course it was an extremely stressful and overwhelming time, not only learning about what the diagnosis meant and what my life expectancy may be, but what treatment would look like, etc. The last thing I wanted to do was to delve into the world of FMLA though I knew I needed to. That's when I was introduced to, Jan, who became an angel in my life. Jan was kind, and thorough, and understanding. She was patient with me when I didn't quite grasp what forms I needed to submit and how to complete them properly. She always made me feel okay about my confusion, and she guided me through what was needed. I'm happy to say I got through ALL of it, but I can honestly say I don't think I could have without GTM Jan. Thank you Jan!
Response from the owner:Lynn, first and foremost, we are so happy for your health news! Certainly dealing with FMLA while you dealt with something much more stressful would not have been ideal, but we couldn't be more delighted that Jan - who is a rock star - was able to guide you through everything and not add to the weight of your health issue. Thank you so much for sharing this with us - we hope you stay healthy and wish you all the best!
Alicia Bailey has been so helpful as I navigate my new to me job. She knows exactly where everything is, what terminology is necessary and easily walks me through every step. She is the best!
Response from the owner:UU Saratoga, we are delighted to hear how helpful Alicia's customer service has been. We are glad she's made things easier for you. Thank you for the kind words and for your business!
Love how well GTM takes care of us. Highly recommend.
Response from the owner:Ron, we're head over heels to hear that you are happy with our services and would recommend us. Thank you very much for the kind words and for your business!
Leslie was so very helpful and very kind! Got all my questions answered 😃
Response from the owner:Carrie, we are happy to hear that Leslie provided you with top-notch service. We appreciate the kind words and we thank you for your business!
Excellent service. Easy to reach and ready to help
Response from the owner:Franz Auto, we are delighted to hear you are happy with our service. Thank you very much!
I have had conversations with Janie at GTM on more than one occasion. My issues have been technical in nature, attempting to log on and retrieve paperwork for my caregiver. Janie has always been kind, patient, resourceful, using humor when appropriate which I appreciate, understanding, and able to achieve what is needed in one way or another. She is a joy to speak with.
There have been other wonderful people over the past several years. But she stands out!
I am grateful to GTM for allowing me an anxiety free way to reimburse my most wonderful caregiver. I could not possibly keep up with the changes to laws and taxes.
Thank you GTM!
There have been other wonderful people over the past several years. But she stands out!
I am grateful to GTM for allowing me an anxiety free way to reimburse my most wonderful caregiver. I could not possibly keep up with the changes to laws and taxes.
Thank you GTM!
Response from the owner:Anne-Paul, we are so happy to hear that using GTM's services have made your life easier! It's definitely a good idea to let our experts worry about tax laws so you don't have to. Thank you very much for the kind words and your business!
Chrystal was sensational with me ...
Walking me through todays' computer issues with you .
thank you for her kindness and patience ... she is a true winner on your staff
Walking me through todays' computer issues with you .
thank you for her kindness and patience ... she is a true winner on your staff
Response from the owner:June, we are delighted to hear that Chrystal was so helpful for you. She is definitely a customer service star! Thank you very much for the kind words and your business!
Excellent service. Great personality Very, very helpful
Response from the owner:Judy, we are happy to hear about your great experience with GTM. Thank you for the kind words and for your business!
GTM is always helpful, accurate, and knowledgeable. Thanks Leslie!
Response from the owner:Kristina, thank you very much for the wonderful review about Leslie and GTM! We appreciate your words and your business.
Leslie helped me quickly alter my payroll cycle so that I could enable the HomePunch feature on my account. She took the time to work through/talk through the best approach to resolving my concern. She was patient, informative, and extremely helpful! In fact, I was able to call back the following day and get connected directly to her to answer more questions for me. I am so glad I made the switch to GTM for payroll. These initial interactions have shown me that they go above to help their clients. Thank you Leslie!
Response from the owner:Maclady, we are glad to hear that Leslie has made you happy about switching to GTM! We strive to create ecstatic clients, and it sounds like we have succeeded. Thank you very much for the kind words and for your business!
The customer service is excellent! I emailed them to make a permanent payroll change that isn’t available through my online account. Leslie was quick to respond, got it setup right away and had great customer service! It was seamless for me which is extremely helpful.
Response from the owner:Brad and Colleen, we are delighted to hear that Leslie provided you with the customer service we strive for with every client. Thank you for letting us know was quick and responsive. We appreciate the review and your business!
GTM has been a professional and efficient Payroll company for the more than ten years that we have been household clients. I’m so pleased that I found them! Today I was helped with an issue by Stephanie Carpenter. She was so sweet and funny while maintaining a professional attitude and great efficiency. Stephanie followed up immediately via email after completing the necessary task. I will continue to recommend Stephanie and GTM Payroll in the future!
Response from the owner:Christine, it's so great to hear how helpful Stephanie was for you. We are honored that you have been a loyal client for so long - we truly appreciate the kind words and your business!
It is great service.
I am very grateful of there services
Customer service always there to help us out.
Thank you!
I am very grateful of there services
Customer service always there to help us out.
Thank you!
Response from the owner:Marina, we are delighted to hear that you are happy with GTM's customer service. Thank you for the kind words and for your business!
I emailed my rep Alicia Bailey to help me with a website report. She emailed me back right away with instructions but also a copy of the report, saving me a lot of time which I really appreciated.
Response from the owner:Nicole, thank you for letting us know how responsive and helpful Alicia was. We appreciate the kind words and your business!
Jan Turlick has been great to work with!
She helped explain the complicated rules that needed to be addressed.
She helped explain the complicated rules that needed to be addressed.
Response from the owner:Richard, thank you for letting us know how helpful Jan was in managing your leave. We appreciate the kind words and your business!
We needed a service to handle payroll for our elderly parents' caregiver. I am so glad I chose GTM. They've made it incredibly easy for a payroll know-nothing like me. Using their website is a breeze, and if I do need to call, everyone I've ever spoken to has been so helpful. Today it was Sam, who instantly understood my issue and took care of it in moments. Boom, problem solved. I could not be more pleased, and would highly recommend.
Response from the owner:Barry, we are delighted to hear that Sam and the GTM team have provided you with great service, and we're grateful that you'd recommend GTM! Thank you very much for the kind words and for your business.
I've had a terrific experience with GTM Payroll, particularly with the expert help of Kim Loomis and Leslie, both of whom worked to resolve issues and have been kind and extremely helpful. I have 2 great advocates in them, which goes a long way. They are great ambassadors to GTM, and I'm grateful!
Response from the owner:Rickie, we are grateful to hear that Kim and Leslie have provided you with such wonderful service! We are glad that they were so helpful and have represented GTM so well. Thank you for the kind words and for your business!
I had an excellent experience with GTM Payroll Services, thanks to Leslie. I was having some issues with logging into my account, and Leslie was incredibly helpful in walking me through the process. Not only was she knowledgeable and patient, but she was also kind and made sure to follow up with me to ensure that my problem was fully resolved.
Response from the owner:Alli, thank you very much for the kind words about Leslie and the service she provided. We are glad to hear that she was thorough and responsive and met your expectations. We appreciate you and your business!
I am totally satisfied with Leslie services. She is extremely helpful.
I appreciate it very much.
I appreciate it very much.
Response from the owner:Martha, we are delighted to hear how satisfied you are with Leslie and GTM. Thank you for the kind words and for your business!
Great customer experience - Alicia and team are amazing and have been incredibly important to the growth of our business
Response from the owner:Daniel, it's great to hear that your business is growing, and we are so happy that Alicia and the GTM team has contributed to it! Thank you for the kind words and for being a client.
Great service overall, Leslie was great in helping to explain something I wasn’t understanding!!
Response from the owner:Alexander, we are delighted to hear that Leslie was able to help you to your satisfaction. Thank you very much for the kind words and for your business!
I greatly appreciate Candice's warmth, kindness, and knowledge with a payroll issue.
Response from the owner:Ann, thank you very much for letting us know how great Candice's service was for you. We appreciate it and your business!
Wonderful customer service and responsiveness.
Response from the owner:Thanks, William! We're so happy you're enjoying our services.
A sincere thank you to Leslie for her excellent customer care - great knowledge, attitude and service.
Response from the owner:Debbie, we are happy to hear that Leslie provided superior customer service for you. Thank you very much for letting us know - we appreciate it and your business!
Tanisha was very patient with me and answered all of my questions.
Response from the owner:Carolyn, thank you very much for letting us know that you received excellent customer service. We appreciate you!
Incredibly responsive and excellent service. Very knowledgeable support. Leslie was awesome as was Alex.
Response from the owner:Hiren, we are delighted to hear that Leslie and Alex provided excellent and responsive service for you. We thank you for the kind words, and we appreciate your business!
I have used GTM for the better part of a year to provide payroll services for aides for my mother's care. GTM Customer Service has been incredible every time I need their assistance. Unlike other organizations (i.e. cell phone carriers or cable providers) GTM people spend the time and have the patience to resolve any issue I may have. Special thanks to Mike who set up my initial account and Mariana who handled my latest questions. Though I don't have the other individuals' names, everyone I have dealt with at GTM has been a delight. Thanks so much for making my care giving tasks easier!
Dave
Dave
Response from the owner:Dave, thank you so much for letting us know how helpful the GTM team has been for you. We are glad to hear that your issues were handled patiently and to your satisfaction, and that we have made your job easier. We truly appreciate the kind words and your business!
Leslie at GTM was very helpful and professional! My family is appreciative of all the work GTM is doing on our behalf.
Response from the owner:Julia, thank you very much for letting us know about the great service Leslie provided! We are happy to have you as a client and we appreciate the kind words.
We have been really happy with GTM and customer service with Leslie has been great, efficient and proactive.
Response from the owner:Julie, thanks very much for letting us know that Leslie and the GTM team have been helpful and efficient! We appreciate the feedback and your business.
Rachel Vincent, our Account Manager, has been extremely helpful and professional while servicing our account. Being this was our first year with GTM, we came with many questions and requests that were always resolved with a positive attitude and a successful end result.
We are extremely satisfied with the GTM team!
Lisa Kanellis
Secretary & Treasurer
Security Mutual Insurance Company
We are extremely satisfied with the GTM team!
Lisa Kanellis
Secretary & Treasurer
Security Mutual Insurance Company
Response from the owner:Lisa, we are so happy that Rachel has made your first year with GTM a successful one, and that you are very satisfied with our services. Thank you so much for the kind words and for your business!
My experience with GTM Payroll Services has been excellent. In particular, Sam Haskell of GTM, with whom I've had several interactions, has been extraordinarily helpful and pleasant to deal with.
Response from the owner:Douglas, we are delighted to hear that Sam and the GTM team have provided you with excellent service. Thank you very much for the kind words and for your business!
We recently switched to GTM this year and it was a smooth and easy transition. GTM has been wonderful, and Rachel is the BEST! She is always there for us whenever we have an issue or need a quick meeting. We couldn't be happier to have her as our Account Manager!
Response from the owner:Alissa, thank you for letting us know that your transition to GTM was a success! We are glad to hear that Rachel has been so helpful for you and is providing the superior service you deserve. We truly appreciate the kind words and your business.
LESLIE at GTM is the nicest person and she knows her job so good! I was struggling for 2 weeks to sign up and she answered on all my questions and she helped me out with everything! LESLIE YOU ARE AN AMAZING HUMAN BEING!
Response from the owner:David, thank you very much for letting us know how helpful Leslie was for you. We truly appreciate the kind words and your business!
Leslie thought of everything. She asked me all the questions I needed to think of, but didn't even know existed. She was SO professional and kind and thoughtful and proactive. I feel like I am in such good hands with GTM. All the years with them have been great, honestly, but this past experience with Leslie was just the icing on the cake. SUCH a good company!!
Response from the owner:Abigail, we are delighted to hear how thorough and helpful Leslie was for you. She exemplifies the superior customer service all of our GTM team members strive to provide. Thank you very much for the kind words - we appreciate your business!
Leslie’s responsiveness and attentiveness in answering my questions regarding payroll and taxes for a household employee was unmatched. Leslie was clear in her guidance and thorough in her instructions, allowing me to complete necessary tasks at year’s end and ultimately enjoy the holidays with my family. Thank you, Leslie! I have recommended GTM to friends and family alike!
Response from the owner:Keighton, we are glad to hear that Leslie was attentive and responsive to your needs, and that she inspired you to recommend GTM to others! Thank you so much for the kinds words and for your business.
GTM and especially Erin McAvoy have provided outstanding customer service since my business has been signed up with them.
My business is definitely not their largest client but she and they have been super responsive every time I have needed anything done or had any questions.
I am a tough customer but they do a super job in supporting me and my business!
Thank you!
My business is definitely not their largest client but she and they have been super responsive every time I have needed anything done or had any questions.
I am a tough customer but they do a super job in supporting me and my business!
Thank you!
Response from the owner:Jim, we are grateful to you for letting us know how happy you are with GTM and with Erin. We are delighted to hear that she is providing you the service you deserve. We appreciate the kind words and your business!
Jan was very helpful, professional and responsive. I had a great experience. Thank you!
Response from the owner:Kelly, thank you very much for the kind words! Glad to hear Jan has provided you with the service we pride ourselves on. We appreciate your business!
Have had a great experience with GTM Payroll Services. I have been especially impressed with their customer service, which is such a rarity these days. I can always speak to a knowledgeable person, and I can count on a follow up call or email for unanswered questions. Kim Loomis was especially helpful for me, for months on end, when we were dealing with booking keeping issues on the part of my state. She was fantastic! Highly recommend GTM Payroll Services for household employee payroll and benefits management.
Response from the owner:Ashley, we are glad to hear that you have a had a great experience with GTM, and that Kim was so helpful for you. We truly appreciate the kind words and your business!
Leslie is so wonderful, helpful, and patient. She answered all of my questions promptly.
Response from the owner:Sharee, thank you for letting us know how great Leslie's customer service has been for you. We appreciate the kind words and your business!
Leslie was so helpful setting up holiday bonuses as well as raises for employees for 2025. Very thorough and showed great attention to detail, all with a great attitude!
Response from the owner:Helena, we are delighted to hear how helpful Leslie was for you! We're so glad she provided you with the detailed, professional service you deserve. Thank you very much for the kind words and for your business!
GTM has done my payroll since I opened my business. The team is excellent and I've never had any issues with my payroll. Sarah Anne DeCamp is a rockstar, super flexible, and always does a great job making sure our payroll is done fast and accurately!
Response from the owner:Debra, we are so grateful to have your business for so many years, and we're delighted that Sarah is providing the service you deserve. Thank you very much for the kind words!
Best Payroll service available.
Response from the owner:Thank you so much!
Sarah always responds so quickly to any issues I have. She has been such a great help to me after all I have been through in the past year with losing our boss , also known as my dad. She is the best. Carrie:)
Response from the owner:Thank you, Carrie. A benefit to using a local payroll service is the responsive of a dedicated account manager who really gets to know your company. We appreciate your business!
Candice Jones was exceptional and was one of the best customer service representatives I have ever had. Kudos!
Response from the owner:Andrew, we are delighted to hear that Candice provided such great service for you. Thanks very much!
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