518-373-4111
Client Reviews
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GTM is top notch! Mariana is a wonderful help at GTM. Thank you!
Marianna Silveira did a great job for us onboarding a home employee for GTM.
Response from the owner: Brian, thank you very much for letting us know how helpful Marianna was in getting your new employee onboarded. We are delighted to hear she did a great job for you - we appreciate the kind words and your business!
We are a very unique seasonal business. Our payroll goes from two employees to over 80 employees during one week of the year. Since we do not use the system much, we seem to always forget something or not understand something. Erin is our Representative, and she is the best. Whenever we have a question, she is there with a quick response. Not only that, she keeps an eye on our account and emails us when we have missed something. Great customer service.
Response from the owner: Gary, we are delighted to hear that Erin has been so helpful for you and your unique payroll situation. She exemplifies the superior customer service we strive to provide for all our clients, so it's great to hear that she is living up to that. Thank you very much for the kind words and for your business!
I've been a client here for years ! Highly recommend for your payroll needs. Very helpful and reasonable folks.
Response from the owner: Stacy, that's wonderful to hear! We are so glad you've found our services helpful. Thank you for the kind words and for your business!
The service I received from mariana menendez S was amazing! Super helpful and professional.
Response from the owner: Zoila, we are delighted to hear that Marianna provided you with top-notch service! Thank you very much for the kind words and for your business.
I have been using GTM services through my employer for FMLA and ADA approval , and I can't express enough how satisfied I am with their service. Their professionalism stands out; they respond quickly to any inquiries and demonstrate genuine compassion throughout the process. It’s reassuring to know that my needs are being handled by such a dedicated team. I’m truly happy with their work and would highly recommend GTM to anyone seeking reliable support in these areas.
Response from the owner: Kaz, it's wonderful to hear that our leave management service has been responsive and caring. We're delighted that you feel your needs were met and that you'd recommend our services to others. Thank you very much for the kind words!
Candace was very professional and really knew exactly how to help me and accomplish what I needed in a timely manner.
Response from the owner: Victoria, we are delighted to hear that Candace was able to efficiently provide excellent customer service for you. Thank you very much for letting us know, and for your business!
We absolutely love GTM Payroll Services! They've been a professional, reliable and supportive partner for our agency which makes such a difference for us and our families. The team is always happy to assist us with any questions we have. We trust them completely when referring them to our families. Very grateful. We highly recommend. Thank you!
Response from the owner: Wow, thank you so much for the wonderful words! We are glad to hear that our partnership has been beneficial for both your agency and your families. We are delighted to have you as a partner, we truly appreciate you!
Candace of the GTM Service team has provided excellent and compassionate support in helping us navigate through the account shutdown process during these difficult times
Response from the owner: Eileen, we are grateful to hear that Candace has provided you with the high quality service you needed. We thank you for your kind words and for your business!
My small business (10 employees) has been around nearly 20 years. Our employees have weird tax situations being located around the world with odd state tax requirements for various states. This is our fourth payroll provider - the third we used in a 12 month span. GTM has been nothing short of terrific. I am not a huge fan of the platform, but the customer service has been so good in timeliness, helfulness, patience, etc., that overcoming my - and they may just be mine - difficulties with it were 100% worth it. I dont imagine leaving GTM ever and see them as our payroll provider in perptuity.
Response from the owner: Harold, we can't thank you enough for these kind words! We are delighted to hear that after other providers were not able to meet your needs that GTM's service has made you a loyal customer. We truly appreciate you and your business!
Jan was was great with the GTM process. She walked me through everything that needed to be done. She had great communication through email and phone calls.
Response from the owner: Jordan, we are delighted to hear that Jan was so helpful during your leave management process. It's good to know that she provided the responsive service we strive for with every client. Thank you for the kind words!
I do appreciate the quick response from you always and valuable information that I needed for this FMLA period
Response from the owner: Donna, we are grateful to hear that you are getting fast and efficient service from our team. Thanks very much for letting us know, and for your business!
I've been using GTM services for almost a year for a household employee. The customer service at GTM has been extremely helpful each and every time I've called.
Response from the owner: Gregory, we are delighted to hear about your positive experience with GTM! We pride ourselves on our superior customer service, so it's great to hear that we lived up to it. Thank you very much for the kind words!
Our nanny highly recommended GTM, as she's used GTM for the past few years, and we're so happy we joined. GTM has an excellent customer service team (special thanks to Candice!) who provides peace of mind and prompt assistance. Their portal is user friendly and simple to navigate. They even provide helpful videos to walk you through the onboarding process (in addition to their seamless step-by-step instructions). Thank you Candice and GTM team!
Response from the owner: Meghan, it's so great to hear that your nanny pointed you in the right direction! We are delighted to hear that Candice and the service team have been so helpful, and that the platform and onboarding videos have been valuable. We appreciate the kind words and your business!
Fantastic experience with GTM. Very thankful for the professionalism and patience of Candice in thoroughly answering my many questions.
Response from the owner: David, we are delighted to hear that your experience with GTM and Candace was so positive. We're glad she could answer all your questions to your satisfaction. Thank you very much for the kind words and for your business!
A+ customer service - fast, friendly, and very helpful!
Response from the owner: Lila, we're so glad to hear that. Thank you for the kind words and your business!
Jan Turlick was super quick getting back to me and very understanding of my personal situation. She provides an excellent customer service and makes you feel supported all the time.
Response from the owner: Jose, we are happy to hear that Jan provided responsive, helpful service! She exemplifies the customer service all our staff strive to provide. Thank you very much for the kind words and for your business!
Jennifer is always responsive and helpful, and the reports are easy to access. I highly recommend GTM, especially if you are looking for a local payroll company.
Response from the owner: Ginger, thanks so much for letting us know how helpful Jennifer has been. We're glad partnering with a local company has been beneficial for you. We appreciate the kind words and your business!
Great customer service!
Response from the owner: Thanks for the kind words about our customer service, Kerry! We appreciate you and your business.
Leslie at GTM is simply amazing! Not only was she knowledgeable and able to answer the question I initially called in with, but she brought up other matters that would be good for me to review. Further, she went above and beyond to help me review my other accounts and she helped identify items that we could adjust. GTM should reward Leslie for being such a great employee! We need more Leslie's in the world 🙂
Response from the owner: AK, we are delighted to hear that Leslie was so helpful for you! She certainly represents the type of customer service we provide for all our clients. Thank you so much for sharing these kind words - we appreciate you and your business!
Kim is great. I left a larger national payroll service because I could never get anyone on the phone at the company - just a call center. Kim answers every text usually within minutes! I also use the Home payroll service for caregivers - same great service.
Response from the owner: Leyla, it's so great to hear how responsive Kim has been for you. We're delighted that she is providing the superior customer service we strive for with every client. Thank you very much for your kinds words and for your business!
GTM es excelente! Ya es la segunda vez que uso sus servicios. Trabajo como Nanny y recientemente se los recomendé a mi nueva familia empleadora pues con ellos no he tenido ningún problema y siempre están prestos a ayudar en caso de duda. Excelente atención al cliente y puntualidad y transparencia en pagos, transacciones y especialmente con los impuestos. Gracias mil.
Response from the owner: Adriande, we thank you for letting us know that your experience with GTM as an employee has been so great! It's good to hear that you and your employers have had excellent customer service and no problems. We appreciate the kind words!
We have had a very positive experience with GTM and can highly recommend them. All very professional and caring whenever needed.
Response from the owner: Daniel, we're so happy to hear this! Thank you for the kind words - we are grateful for you and for your business.
WE HAVE BEEN USING GTM PAYROLL SERVICES FOR LIKE 7 YEARS. THEY ARE AMAZING! THE WHOLE STAFF ARE VERY HELPFUL. WILL DEFINITELY RECOMMEND GTM PAYROLL SERVICES FOR SMALL TO BIG BUSINESSES THEY WILL SURELY HELP! WILL MAKE YOUR PROBLEM EASY WHEN IT COMES TO PAYROLL SERVICES!
Response from the owner: Pam, we can't thank you enough for shouting our praises! It's great to hear that we have provided you with helpful service and that we've made it easy to manage your payroll. We truly appreciate you and your business!
Mariana from GTM was incredible in resolving all my payroll-related questions! She assisted me very kindly and clarified all my concerns quickly and efficiently. I’m thrilled to know I can count on her to solve anything. Thank you, Mariana!
Response from the owner: Loisy, it's so nice to hear how helpful Mariana was to you! We are delighted that she was able to answer your questions and provide the high-quality service you expect. Thank you very much for the kind words and for your business!
Jennifer at GTM handles all my payroll needs and is always there ready to help when I have questions. She is extremely responsive and pleasant to work with and always friendly which seems to be a rarity in business these days.
Response from the owner: Robert, it's wonderful to hear that Jennifer is providing you with the customer service you deserve. Thank you for taking the time to let us know - we truly appreciate the kind words and your business!
Great service for employing and paying home workers and Nanny’s
Response from the owner: Josh, thank you very much for letting us know that our household payroll service has been great for you. We appreciate the kind words and your business!
IT was a great experience for the first time .and the help of Ms.Turlick she did a great job with the service and was very helpful every step of the way with myself .and I Thank her so much .
Response from the owner: Sharniece, we are so happy to hear that Jan was helpful in managing your leave service and you had a great experience. Thank you very much for letting us know - we appreciate it!
GTM is the best payroll service out there. Very easy to reach and always provide clear communication and help as needed.
Response from the owner: Mark, we appreciate you sharing your experience with us. Thank you for the kind words and for your business!
GTM has been a God-send. Becoming an employer and learning about everything you need to do to be accountable is daunting, exhausting and confusing. GTM takes the stress away from a necessary aspect I don't have time for. I rely on their service tremendously and appreciate the referral I received to work with them.
Response from the owner: We're so glad to hear that GTM has been a lifesaver for you, Whitney! Navigating household employment can be overwhelming, and we're proud to provide the support and expertise you deserve. Thank you for your kind words and for trusting us with this important aspect of your life!
Fabulous service and offerings to make becoming a household employer extremely easy
Response from the owner: We're thrilled to hear that you found our service and offerings so helpful in becoming a household employer! Helping our clients navigate this process smoothly is our top priority. Thank you for the kind words Ashley!
I would like to thank GTM they go above and beyond there job this is the best corporation i have delt with thank you all for everything you do you are #1 to us
Response from the owner: Michael, thank you very much for the kind words. We are glad that you have had such a good experience with GTM, we truly appreciate your business!
Jan Turlick helped me navigate all the necessary steps needed for my maternity leave through my employer. As a first time mom I needed all the help I could get, and Jan made the process very easy! She was very responsive and took the time to clarify all my concerns. Great quality in care and service! Thanks Jan!
Response from the owner: We’re thrilled to hear that Jan was able to provide such excellent support during your maternity leave, Melissa! Thank you for sharing your positive experience. We’re so happy to hear that Jan was responsive and helpful in addressing your concerns.We appreciate you taking the time to leave such a wonderful review!
I will like to reccomend this company. The people who works there are very professional plus have lots if patient while they go with the process. I spoke with Alex and Marianna they work so hard in making sure all your needs are taking care of. Gtm payroll is a well manage company. Thank you Alex and Marianna.
Response from the owner: Olga, we are so grateful to hear that Alex and Marianna and the GTM team have been patient and helpful for you. Thank you for letting us know about your good experience!
We love GTM for our payroll and HR Services, you can Trust GTM for your business needs as well. I have used other service providers and found GTM is best in whole Capital Region.
Response from the owner: Taslim, we are grateful to hear that you have had such a good experience with our services. Thank you for taking the time to share these kind words with us. We appreciate you and your business!
5-star customer service
Response from the owner: We're so glad to hear that - thank you very much!
Have used this seamless and absolutely *excellent* service to manage payroll, taxes, paperwork, Workman's Comp Insurance, etc. for the past 2+ years regarding our household employee, our nanny. The absolute BEST customer service I have ever encountered anywhere on this Earth. And y'all, that is saying something. Highly, highly recommend GTM if you need household payroll services for a nanny or other household employee. Wow! They truly make it so easy. Thank you GTM!
Response from the owner: Courtney, that's some incredibly high praise! Wow - we are so glad that our service team has made it so easy to manage your household payroll, taxes, and insurance. We truly appreciate you sharing these kind words, and thanks so much for being a great client!
Love GTMKimberly is the best!!!!!Thank you all for everything!
Response from the owner: Dominick, that's great to hear - thank you for letting us know, and for your business!
I have been using this service for many years, Jennifer my representative always goes above and beyond to help me with any questions or concerns regarding payroll for my team!
Response from the owner: That's wonderful to hear! We are glad that Jennifer provides you with exceptional service and that you've been a loyal client. Thank you for the kind words and for your business!
Jennifer from GTM Payroll Services is a top-notch Administrator for our payroll service account. Every time that I have a question, she is there for me. I highly recommend Jennifer and GTM to anyone for their payroll processing.
Response from the owner: Toni, thank you very much for letting us know that Jennifer has provided you with exceptional service. We are happy to hear it and we appreciate your busines!
GTM is an amazing company to work with for payroll! They have exceptional customer service and provide answers immediately. Our representative, Sarah DeCamp, is truly an asset to GTM!! Whenever a question or concern arises, she handles it efficiently and professionally! A true rare gem in today's work force!!
Response from the owner: Cheri, we are so glad to hear that GTM has made your payroll processing easy, and that Sarah ahs provided the responsive, dedicated service that our clients deserve. Thank you very much for the kind words and your business!
Erin McAvoy at GTM is a tremendous asset to this company. Always engaging on the phone and there for me when I have a question. I never feel like I am putting her out when I need help.
Response from the owner: Jason, we are delighted to hear that Erin is providing you with the fantastic customer service you deserve. We appreciate the kind words and your business - thank you!
Jennifer L. has been outstanding in teaching me the ins and outs of payroll for my business. She is patient, thorough, and such a great vendor to work with. I am truly grateful for her support and am so lucky to work with such an outstanding business like GTM!
Response from the owner: Nicole, thank you for letting us know that Jennifer's customer service has been top notch! We truly appreciate the kind words and your business.
Jennifer Labulis is always very helpful and quick to respond!! She goes above and beyond for our agency.
Response from the owner: Heidi, it's great to hear that Jennifer has provided you with the superior service you deserve. Thank you very much for letting us know, we appreciate it and your business!
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