Case Study: Institute for Clinical Pharmacodynamics (ICPD)

Background

The Institute for Clinical Pharmacodynamics (ICPD) collaborates with pharmaceutical and biotechnology companies to produce safer and more effective drugs for patients. They are headquartered in Schenectady and have an office in Buffalo. ICPD employs 29 workers, several of whom work remotely from different states around the country. After becoming independent of their parent company, ICPD needed help getting their HR support and administration back on track.

Finding a Solution

ICPD needed human resources (HR) consulting services that could:

• Relieve the burden of HR administration
• Provide compliance support for COVID-19 policies and other state and federal regulations
• Update and maintain the employee handbook
• Provide support mechanism for employees

A Better Way: HR Consulting from GTM Payroll Services

GTM’s HR consulting services met ICPD’s needs and more.

Kate Aarnio, VP of Operations, was trying to juggle employee payroll and contracts with HR responsibilities, and needed help managing the HR side of the business.

The Solution
For more than eight years, ICPD has relied on outsourcing most of their HR tasks to GTM. Hiring a full-time HR staff member has not been necessary due to the efficiency GTM provides.

“GTM’s individual expertise lets me handle the day-to-day operations while they focus on the critical HR pieces for our business,” said Aarnio.

An extraordinarily efficient experience
Outsourcing all or part of your HR functions to experts is an increasingly attractive and timesaving option as businesses struggle to manage the complexities of an ever-changing legal compliance landscape, managing and retaining talent, and implementing HR best practices that keep employees aligned with business goals.

Smaller companies have little or no human resources infrastructure and may not be able to afford an HR staff member. Mid-sized companies may need additional HR resources and assistance but can’t justify hiring another full-time HR professional.

By utilizing GTM’s HR consultants, employers are able to effect changes more quickly through targeted human resources support solutions specifically tailored to fit their needs. GTM’s HR clients improve infrastructure through the implementation of better payroll technology and the best practices in HR processes, freeing up valuable time and resources.

“Nicole Russell, our GTM HR consultant, has become part of the fabric of our company, continuing to provide support for our staff as our go-to for any HR issues.”

HR Consulting Services
GTM has helped ICPD manage compliance issues, employee relations, job descriptions, employee handbook, and COVID-19 policies. ICPD also receives higher level strategic advice and help with hiring, discipline, and terminations.

“GTM’s service is always professional. Nicole works well with our leadership and is always on top of updates and changes we need to be aware of.”

Exceptional local service and support
GTM’s consultant works on-site at ICPD’s headquarters one day a week, giving their employees an in-person HR resource for conversations and support, while also mentoring their Operations Manager in various HR tasks, and saving ICPD the money and time required for hiring a full-time in-house HR manager.

“We have no need for a full-time HR person on staff because of the amazing job Nicole and GTM have done for us.”

Conclusion
With GTM Payroll Services, ICPD receives experienced, accomplished professionals that deliver expert HR solutions, including outsourced HR support, leave management administration, and HR project work, to clients across the country. By developing HR strategies that align with business goals by leveraging their experience, knowledge, and tools, GTM delivers value beyond expectations.

“GTM’s HR consulting services provide us with invaluable assistance.”