Case Study: Clover Health

Background

Clover Health is a physician enablement technology company committed to bringing access to healthcare to everyone on Medicare. This includes a focus on seniors who have historically lacked access to affordable, high-quality healthcare. They employ nearly 600 workers across the country and internationally, with nearly all of them working remotely. The complexities of managing employee leaves while trying to stay compliant with numerous federal and state regulations led Clover Health to seek outsourced assistance.

Finding a Solution

Clover Health needed leave management administration services that could:

• Ensure leave management complied with state laws
• Help track leaves and send appropriate notices on time
• Lower their costs for leave administration
• Free up staff time to focus on core business objectives

A Better Way: HR Consulting from GTM Payroll Services

GTM’s leave management administration service met Clover Health’s needs and more.

They needed a comprehensive service that could manage all leave requests, while providing them with a point of contact for employees. Clover Health also needed to ensure that all policies and procedures were in compliance with federal and state regulations, and to be informed when employees viewed their leave notices.

The Solution
In June of 2024, Robyn Campbell, Senior Benefits Manager for Clover Health, began outsourcing their leave management to GTM, after being introduced by their broker. She liked GTM’s straightforward approach and lower cost than other companies she reviewed.

“With GTM, everything we needed to happen is happening,” says Robyn. “They have taken the entire burden of leave management off of us.”

An extraordinarily efficient experience

Outsourcing your employee leave management to experts is an increasingly attractive and time-saving option as businesses struggle to manage the complexities of an ever-changing legal compliance landscape, manage and retain talent, and implement HR best practices that keep employees aligned with business goals. Mid-sized companies may need additional HR resources and assistance but can’t justify hiring a full-time leave management professional. For larger organizations that could have employees in multiple states, the complexity of managing federal and state leave laws can be overtaxing for an HR department.

By utilizing GTM’s leave management specialists, employers get help planning, tracking, and handling employee leaves, including administration, return-to-work support, and reporting, freeing up valuable time and resources.

Our representative, Natasha, is terrific,” Robyn says. “Her knowledge and dedication means we have one less thing to worry about.”

Leave management services
GTM provides a secure, cloud-based portal for Clover Health’s employees to open leave requests, from disability and FMLA to state job-protected leaves and internal benefits like maternity, parental, and personal leaves. GTM then determines eligibility for the leave based on the employee’s tenure and location, and provides the resources necessary to begin the process.

“Our employees are happy with the process,” says Robyn. “We have had no negative feedback whatsoever.”

Because all leave activities are documented and stored within a proprietary tracking system, cases are easy to manage, while also providing flexibility as cases can often change. The system also manages multiple workflows for different leave types and allows for customization.

GTM’s leave specialists distribute all required notices and coordinate return to work with the employee’s manager and HR department.

Exceptional service and support
GTM’s leave management team is available when any issues arise, and alleviates the time-consuming process of handling employee leave requests in-house. Robyn also appreciates how much time GTM’s process saves.

“GTM has taken the entire lift off our shoulders,” says Robyn. “We no longer have to manually fill out spreadsheets to manage our employee leaves.”

Conclusion

With GTM, Clover Health receives experienced, accomplished professionals that deliver expert leave management administration, helping to control costs, alleviate administrative burden, and mitigate risk to the company. By streamlining the leave process and improving the employee experience, GTM delivers value beyond expectations.

“There is so much to keep track of with state laws,” says Robyn. “GTM has thankfully helped us become 100 percent compliant with leave regulations.”