518-373-4111
A customer service rep can’t solve customer problems if s/he is preoccupied with their own HR dilemma at work. There are many direct and indirect benefits of optimizing your timekeeping, scheduling, and payroll processes. This article outlines 5 ways that automated timekeeping improves customer service at your business.
1. Eliminate Coverage Gaps
Customer service 101: Have enough staff members to give customers timely service. Schedule adherence ensures adequate shift staffing and the flexibility to adapt to changing circumstances on the fly.
2. Scheduling Stability Lets Employees Focus on Customers
Complex schedules made simple! Flexible shift definitions and schedule templates with up to five organization levels. Multi-manager, multi-department, multi-location functionality. Everything you need for simple management of a few to hundreds of staff members in any industry. With customizable job coding, you know that you have employees with the necessary skills serving your customers.
3. Happy Employees Deliver Better Service
Accommodating schedule preferences curtails staff member turnover, thereby raising the overall competence level of the department. Time card self management allows employees to focus on their work instead of trying to get schedule, shift change approval, time card, and accrual information from HR.
4. Absence and Overtime Management
Accurately capture and utilize attendance history to identify trends, set alerts for violations, automate time-off requests, and analyze the overall influence of unscheduled absences. Then adjust schedules and notifications in minutes to accommodate the findings. Strategic absence management makes sure that customer service doesn’t break down due to uncontrolled employee absences or unscheduled breaks.
5. Manager Supervision of Mobile Staff
Monitor team member status in real time, from anywhere. Review remote staff levels, view current clock-in/out and breaks. Filter by department, supervisor, or location. Review, edit, and approve schedule and time cards on the go. Managers who save countless admin hours a week with automated timekeeping have more time to train staff members to give better service.
Upgrade Today
GTM Payroll Services’ automated timekeeping solution makes it easy to optimize the performance of your supervisors, employees, and organization. It’s the right choice for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.
How much can you save? Check our ROI Calculator, and then request a free demo today.
