Client Reviews

Want to give a big thank you to Jan who handled my case. As an autistic person who struggles with understanding paperwork and gets easily overwhelmed, she was very helpful and answered my many questions while being very patient with me. She deserves a raise! 💜 Thank you Jan!

Owned a small business this payroll company is a one stop shop They take care of all insurances, payroll and a management definitely recommend

I had a great experience with Nicole in the auditing department! She helped us create a company handbook that not only met NYS employment law standards but was also user friendly for myself and staff members. I would highly recommend Nicole from GTM HR department- thank you so much for your hard work and attention to detail!

GTM is always very helpful. Kim is amazing!

Jan Turlick is the most helpful person at GTM. She is truly a delight. Very professional and always welcoming. She gets back to you promptly and processes any requested submitted in due time. Thank you for being so helpful and taking care of us. You Rock!!

Leslie was awesome ! She helped me figure out what was going on, understand why things were happening and got the issue solved in one call. It was perfect and exactly what I needed. Someone should give her a raise.

I used GTM to facilitate employment of in home care aids. GTM exceeded all expectations, their customer service, user interface, compliance processes are top notch. Highly recommend. Leslie especially was a pleasure to work with.

Thank you Leslie!! You always take such care of me and our household. Your professionalism and friendly nature is always a positive part of my day when dealing with any payroll issues.

I am currently working on getting FMLA set up so I can help my mother as she goes through chemotherapy. My case manager Jan T has been nothing short of amazing. She answers any questions I have promptly and with great detail. Her compassion is beyond anything I have would have ever expected. I cannot thank her enough.

Mariana could not have been more polite or more helpful

Sarah DeCamp is my representative for payroll and insurance and is definitely a great asset to us but to you as well. She definitely is very knowledgeable and helpful if needed.

Very quick response!

Jan Turlick is so helpful and is wonderful to work with.

Thank you much for my support as needed,I do much appreciate for all of your support, Amen 🙏🙏

For anyone who is needs a service for payroll I highly suggest this company. Affordable, quick to help and they have Kim who is nothing short of a super hero.

I'm a new employee using GTM Payroll and I needed help understanding my new paystub. Im the type of person who needs to account for every single cent on my paystub and I was really struggling to understand the math behind the deductions and I think my questions even confused Talisha. She wanted to speak with a supervisor before telling me the wrong thing and asked to give me a call back. I fully did not expect a call back. I thought I would just have to try a call again tomorrow. To my surprise, Talisha called me back within the hour and was able to help better explain my payroll and deductions. I really appreciate her going the extra mile to figure it out and for not making me feel dumb about not fully understanding and asking a million questions. Thank you, Talisha!

Leslie responded with positivity and confidence determined to resolve any issues I encountered. Her infectious humor made what seemed like potential problems; minute and solvable.
What I liked is that she didn’t attempt to address all my concerns but rather indicated what she could help with and where she was directing my other concerns.
She is a true professional with a gift for customer service.
Thanks Leslie

Leslie was awesome, so very helpful and knowledgeable!

Leslie was absolutely amazing, super helpful. Within minutes of chatting, she had the answer to my question, all the information I needed and forms to solve my problem. In addition, she followed up with an email immediately after and then again in response to one I sent.

Approximately one year ago (almost to the day) I was diagnosed with double cancer; ovarian and breast. Of course it was an extremely stressful and overwhelming time, not only learning about what the diagnosis meant and what my life expectancy may be, but what treatment would look like, etc. The last thing I wanted to do was to delve into the world of FMLA though I knew I needed to. That's when I was introduced to, Jan, who became an angel in my life. Jan was kind, and thorough, and understanding. She was patient with me when I didn't quite grasp what forms I needed to submit and how to complete them properly. She always made me feel okay about my confusion, and she guided me through what was needed. I'm happy to say I got through ALL of it, but I can honestly say I don't think I could have without GTM Jan. Thank you Jan!

Alicia Bailey has been so helpful as I navigate my new to me job. She knows exactly where everything is, what terminology is necessary and easily walks me through every step. She is the best!

Love how well GTM takes care of us. Highly recommend.

Leslie was so very helpful and very kind! Got all my questions answered 😃

Excellent service. Easy to reach and ready to help

I have had conversations with Janie at GTM on more than one occasion. My issues have been technical in nature, attempting to log on and retrieve paperwork for my caregiver. Janie has always been kind, patient, resourceful, using humor when appropriate which I appreciate, understanding, and able to achieve what is needed in one way or another. She is a joy to speak with.
There have been other wonderful people over the past several years. But she stands out!

I am grateful to GTM for allowing me an anxiety free way to reimburse my most wonderful caregiver. I could not possibly keep up with the changes to laws and taxes.

Thank you GTM!

Chrystal was sensational with me ...
Walking me through todays' computer issues with you .
thank you for her kindness and patience ... she is a true winner on your staff

Excellent service. Great personality Very, very helpful

GTM is always helpful, accurate, and knowledgeable. Thanks Leslie!

Leslie helped me quickly alter my payroll cycle so that I could enable the HomePunch feature on my account. She took the time to work through/talk through the best approach to resolving my concern. She was patient, informative, and extremely helpful! In fact, I was able to call back the following day and get connected directly to her to answer more questions for me. I am so glad I made the switch to GTM for payroll. These initial interactions have shown me that they go above to help their clients. Thank you Leslie!

The customer service is excellent! I emailed them to make a permanent payroll change that isn’t available through my online account. Leslie was quick to respond, got it setup right away and had great customer service! It was seamless for me which is extremely helpful.

GTM has been a professional and efficient Payroll company for the more than ten years that we have been household clients. I’m so pleased that I found them! Today I was helped with an issue by Stephanie Carpenter. She was so sweet and funny while maintaining a professional attitude and great efficiency. Stephanie followed up immediately via email after completing the necessary task. I will continue to recommend Stephanie and GTM Payroll in the future!

It is great service.
I am very grateful of there services
Customer service always there to help us out.
Thank you!

I emailed my rep Alicia Bailey to help me with a website report. She emailed me back right away with instructions but also a copy of the report, saving me a lot of time which I really appreciated.

Jan Turlick has been great to work with!
She helped explain the complicated rules that needed to be addressed.

We needed a service to handle payroll for our elderly parents' caregiver. I am so glad I chose GTM. They've made it incredibly easy for a payroll know-nothing like me. Using their website is a breeze, and if I do need to call, everyone I've ever spoken to has been so helpful. Today it was Sam, who instantly understood my issue and took care of it in moments. Boom, problem solved. I could not be more pleased, and would highly recommend.

I've had a terrific experience with GTM Payroll, particularly with the expert help of Kim Loomis and Leslie, both of whom worked to resolve issues and have been kind and extremely helpful. I have 2 great advocates in them, which goes a long way. They are great ambassadors to GTM, and I'm grateful!

I had an excellent experience with GTM Payroll Services, thanks to Leslie. I was having some issues with logging into my account, and Leslie was incredibly helpful in walking me through the process. Not only was she knowledgeable and patient, but she was also kind and made sure to follow up with me to ensure that my problem was fully resolved.

I am totally satisfied with Leslie services. She is extremely helpful.
I appreciate it very much.

Great customer experience - Alicia and team are amazing and have been incredibly important to the growth of our business

Great service overall, Leslie was great in helping to explain something I wasn’t understanding!!

I greatly appreciate Candice's warmth, kindness, and knowledge with a payroll issue.

Wonderful customer service and responsiveness.

A sincere thank you to Leslie for her excellent customer care - great knowledge, attitude and service.

Tanisha was very patient with me and answered all of my questions.

Incredibly responsive and excellent service. Very knowledgeable support. Leslie was awesome as was Alex.

I have used GTM for the better part of a year to provide payroll services for aides for my mother's care. GTM Customer Service has been incredible every time I need their assistance. Unlike other organizations (i.e. cell phone carriers or cable providers) GTM people spend the time and have the patience to resolve any issue I may have. Special thanks to Mike who set up my initial account and Mariana who handled my latest questions. Though I don't have the other individuals' names, everyone I have dealt with at GTM has been a delight. Thanks so much for making my care giving tasks easier!
Dave

Leslie at GTM was very helpful and professional! My family is appreciative of all the work GTM is doing on our behalf.

We have been really happy with GTM and customer service with Leslie has been great, efficient and proactive.