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Client Reviews
Read what people are saying about us on Google.
See also: Business Client Case Studies
Our Account Manager at GTM responds to our day to day inquiries and requests in a timely fashion.
Response from the owner:That's great to hear, Caren. Thank you!
GTM has been wonderful to work with. Their team is professional, responsive, and consistently makes payroll processing smooth and stress-free. A special thank you to our account manager, Kim, who has been outstanding through our years with GTM. Anytime I have had a questions, she immediately responds and follows through.
Prior to this we were using a larger payroll service and the difference has truly been night and day. If you are a small business looking to simplify your processes and value real customer support, I highly recommend GTM.
GTM has been seamless on handling my gym’s payroll service! Leslie is great at the front desk and they’re always helpful!
Kim Blum at GTM has been an exceptional payroll representative for Spring Street Deli & Pizzeria. Kim is always professional, responsive, and incredibly knowledgeable. She consistently goes above and beyond to ensure our payroll is processed accurately and on time, making what can often be a stressful process completely seamless.
Her attention to detail, communication, and dedication to customer service truly stand out. Anytime we have questions or need assistance, Kim handles everything quickly and efficiently with a positive attitude. It’s clear she genuinely cares about her clients and takes pride in her work.
We greatly appreciate all of Kim’s hard work and highly recommend her to anyone looking for reliable and outstanding payroll support through GTM.
Response from the owner:Wow! We can't thank you enough for these amazingly kind words. Kim is great and very attentive to her clients' needs no matter how experienced they are with payroll. Payroll and HCM can get complicated so we're here to make it easier for our clients. Glad to have helped!
GTM is the best, they are professional, prompt, informative and reliable. Our Rep Kim Kellerson is awesome, so grateful for her excellent service!
Response from the owner:Debi, we are glad to hear that Kim is providing you with superior customer service, and that you are highly satisfied with GTM. Thank you very much for the kind words and for your business!
Erin and Kim at GTM are excellent to work with. They respond timely, are both great problem solvers and offer exceptional customer service. I am grateful for them every day!
Response from the owner:Jill, it's great to hear that Erin has provided you with excellent customer service. Thank you for the kind words and for your business!
I have been using GTM for my payroll service for some time now..the staff are always prompt, professional and eager to assist me with any payroll needs or inquiries. I would strongly recommend GTM!!
Response from the owner:Laurie, we are delighted to hear that the GTM team has provided you with helpful, responsive service. Thank you for the kind words and for recommending us - we appreciate you and your business!
Erin has been great, very quick to help.
Response from the owner:Mark, thank you!
I absolutely love GTM payroll services. My payroll specialist Erin always goes over and beyond for me. Highly recommend!!!
Response from the owner:Stephanie, we are grateful to know that Erin has exceeded your customer service expectations. Thank you very much for the kind words and for your business!
GTM Payroll Services is an excellent Payroll Service company with exceptional employees. They will be sure to impress you with their accuracy and quick responses to inquiries.
Thank you, Sarah DeCamp!
Response from the owner:NYSRPS Board, thank you very much for letting us know how happy you are with Sarah and the GTM team. We're glad that you are getting the responsive, accurate service we strive for. We appreciate the kind words!
Great Customer Service. I’m a household employer and the portal is really easy to navigate - have had salary and timekeeping employees, who also advised easy interface to navigate as well.
Anytime I’ve had questions and called, they have been extremely helpful in getting things resolved and/or answering my questions.
Response from the owner:Tricia, we are so glad to know that you are finding GTM's platform easy to use and the customer service helpful. We pride ourselves on being the best payroll provider for household employers, so we're very happy that you have been so satisfied. Thank you for the kind words and for your business!
Amazing customer service and precision to details.
Response from the owner:Jose, we appreciate those kind words - thank you!
Sarah is the extremely responsive, helpful, willing to train, and always has answers to our questions. I would highly recommend her and this company to meet you payroll needs!
Response from the owner:Jennifer, we are delighted to hear that Sarah is providing you with the superior service we strive for with all our clients. Thank you for recommending us and for the kind words!
Great customer service, even when you run into issues (that I created). Kudos to Michael for quickly and clearly helping me with some questions I had. Been using GTM for over a year, no major issues and helpful team.
Response from the owner:Colin, we are happy to hear that GTM has provided you with great service for the past year, and that Michael has been so helpful to you. Thank you very much for the kind words and for your business!
We use this company for all of our payroll needs, they are very friendly and helpful and even help us reverse our own mistakes! Highly recommend!
Response from the owner:Thank you! We appreciate the recommendation.
A great company to work with! The team that covered for our normal account manager was super over the last couple months. Erin is the absolute best!
Response from the owner:Thank you, William!
GTM payroll services have been wonderful to work with. I have a small business and had no experience with doing payroll. From the beginning they took their time and taught me everything I needed to know. Sarah has been amazing at quickly and knowledgeably answering any questions that pop up for me.
GTM delivers reliability, expertise, and outstanding service. If you’re looking for a payroll provider that combines technology with a human touch, GTM is an excellent choice.
Response from the owner:Lauralyn, thank you for such a wonderful review! We are grateful to know that Sarah and the GTM team have provided you with helpful, reliable service. We appreciate the kind words and your business!
Wonderful customer service!
Response from the owner:Rebecca, we are grateful to know that you are receiving the superior service we strive for with each client. Thank you for the kind words and for your business!
GTM Payroll is a great local company to work with, we have done business with them for many years and will continue to do so in the future. If your looking for a great Local Payroll Company then GTM it is
Morgan Linen Service Inc.
Response from the owner:Thank you Kathy! Doing business locally benefits everyone by keeping jobs and dollars in our region’s economy. Plus you get the value of local, dedicated support from an account manager who knows your business!
GTM has been such a fantastic partner for my company with all our payroll needs. Our account manager Sarah Anne I cannot say enough good things about. She is there for any questions I may have and walk me through changes when needed.
Response from the owner:Kayla, we truly appreciate you letting us know that Sarah's customer service has exceeded expectations and made things easier on your company. Thank you very much for the kind words and for your business!
Sarah is excellent at her job always checking to make sure payroll is correct and on time
Response from the owner:Amanda, we are delighted to hear that Sarah is providing you with accurate, responsive service. We truly appreciate the kind words - thank you!
GTM is exceptional in terms of their performance and their level of service is exemplary. Sarah DeCamp is extremely kind, efficient and professional and is second to none in terms of customer service and follow up!
Response from the owner:Mickey, we are happy to hear that Sarah is providing superior service for you. Thank you for the kind words and for your business!
Erin McAvoy at GTM is always helpful and professional.
Response from the owner:Leslie, thank you for letting us know that Erin is providing you with superior customer service. We appreciate the kind words and your business!
I really love the individual attention from GTM. You have a specific dedicated rep you can go to for anything and everything. Sarah Decamp is great! Much better than a giant corporation like ADP.
Response from the owner:Thank you, Jamie. One of the benefits of choosing a local firm for payroll is the support you receive from a dedicated account manager who gets to know your business.
I have been with Gtm for two years. Sarah is my go to whenever I need hours processed or have questions I send an email and it is always a fast response with an answer to my question. I highly recommend Gtm to help you with your payroll and many other options.
Response from the owner:Thank you, Brian!
Sarah is always there to answer my questions and assist with navigating the GMT site. Sarah also answers very quickly which is great!
Response from the owner:Donna, we are delighted to hear that Sarah has been responsive and supportive for you. We truly appreciate the kind words and your business!
We switched to GTM from a larger national payroll processing company and the transition was a breeze. Our rep Sarah is very responsive to last minute panicked payroll changes by me and is very proactive in keeping us informed of the latest compliance matters.
Response from the owner:Dave, we are happy to hear that you are finding GTM's service to be superior to what you had before, and that Sarah has made things easy for you. Thank you very much for the kind words and for your business!
I have been with GTM for years and have never had an issue. Very friendly and great client service. Sarah has been our rep for years and we have nothing but great things to say.
Response from the owner:Courtney, we so appreciate your loyalty and we're thrilled that you've never had an issue, and that Sarah has provided you with excellent service. Thank you for the kind words and for your business!
Sarah does an outstanding job at GTM. Always very helpful
Response from the owner:Phil, thank you for letting us know that Sarah has provided you with superior customer service. We appreciate the kind words and your business!
Sarah DeCamp is very helpful and knowledgeable. Whenever I need her, she is right there to help me. She finds my mistakes with payroll before they become one. She is the best Service Account Manager, and I have worked with her for years.
Response from the owner:Karen, we are so glad to hear how happy you are with Sarah. She exemplifies the service we try to provide to all our clients. Thank you so much for the kind words and for your business!
Alicia, Beth, Marianne and the rest of the team have been great to work with. So happy to have made the switch to a payroll (and much more) company that offers certified payroll and personalized services.
Response from the owner:Neal, we are so glad to hear that switching to GTM was the right move for your company, and that our team has provided the support you need. We truly thank you for the kind words and for your business!
i never take the time to do these, but in this case it is so easy and justified.
Eastern Casting has been with a payroll service for over 25 years the past 15 with GTM.. no matter which provider we have had the products that we require for our small manufacturing business are similar
The real difference for us has been the service to those products.
Erin McAvoy has been our specialist for many years, her professionalism along with dynamic personality has provided us with the perfect fit!
i want to thank Erin and GTM for their outstanding service and congratulate them on all their success !
Thank You!
Eastern Casting Company
Andrew Nolan - Owner
Response from the owner:We appreciate the kind words. We pride ourselves on exceptional client service and we're pleased you're finding that with Erin and our support team. Thank you for being a long-time, valued client!
Love working with Erin McAvoy and GTM, highly recommend them and their customer service for all of your payroll needs.
Response from the owner:Ryan, we are delighted to hear that Erin and the GTM team have provided you with the superior service we strive for. Thank you for recommending us and for the kind words!
Employees are happy with the service and direct deposit. I find entering hours each week easy. Would recommend
Response from the owner:Arlene, thank you for letting us know that you and your employees find GTM's system easy to work with, and that you'd recommend us to others. We appreciate the kind words!
Kim is a game changer, extremely responsive and helpful. Always carries herself with a can -do positive attitude regardless of the situation at hand. She models excellence daily in her work and loves what she does. I'd add 6 stars if I could. Thank you Kim for your daily drive and committed service to our account!
Response from the owner:Nick, we are delighted to hear how ecstatic you are with Kim's customer service, and that she is providing you with the superior support we strive for with all our clients. Thank you very much for the kind words and for your business!
Erin McAvoy is very helpful when I have issues/questions regarding our payroll account, and she offers assistance in a timely manner when I am unable to make corrections, she is much appreciated!
Response from the owner:Cathy, we are grateful to hear that Erin is providing you with the top-notch customer service we expect for all our clients. We truly appreciate the kind words and we thank you for your business!
Am using GTM household payroll for a part-time employee. Last year, used them for a full-time employee. Their software is straightforward and their customer service by phone is fantastic. They make complicated things like state-mandated plans, etc. happen very easily. Highly recommend GTM for household payroll.
Response from the owner:A Z, thank you very much for letting us know that our software and customer service have made things easier for you. We truly appreciate the kind words and we are grateful you'd recommend us!
Great experience working with GTM
Response from the owner:We are very happy to hear that, Nick. Thank you!
As a payee w/ an employer using GTM I find payroll easy to navigate & consistently reliable.
Response from the owner:Jacqueline, we are grateful to hear that getting paid through GTM has been reliable and easy for you. we appreciate the kind words - thank you!
Accommodating and reliable! My pay is always on time
Response from the owner:Celeste, we are happy to hear that you have found our services valuable. We appreciate the kind words, and we thank you for your business!
GTM has been our firm's payroll service provider since I started at the firm over a decade ago, and I've had the pleasure of working with Erin McAvoy, our account manager, for the majority of those years, with various requests/adjustments for each payroll period. Erin is extremely responsive with all requests, and I never have to second-guess her work, as it's always done exactly as requested. Most importantly, Erin is a joy to work with -- we've never met in person, but our email communication always has a kindness and humanity that adds that something special to what would otherwise be mundane tasks...I actually have fun while contemplating payroll, of all things 🙂 I can't recommend GTM, or Erin, enough!
Response from the owner:Thank you.
Always great service. Our representative is Erin McAvoy and she is awesome. Always very responsive and very helpful whenever I need her. Great company and great service. Been doing business with them for many years.
Response from the owner:Tina, it's great to hear that Erin is providing you with the superior service we strive for with all our clients. We appreciate that you've been with GTM for many years, and we thank you for the kind words and your business!
I am very thankful to have Erin McAvoy handling my payroll. She is both friendly and efficient.
Response from the owner:We appreciate the kind words and are thankful you chose to partner with GTM for your payroll needs.
