Case Study: Maguire Family of Dealerships

Background

The Maguire Family of Dealerships is comprised of thirteen family-owned auto dealers selling nineteen different car brands, with locations in Trumansburg, Watkins Glen, Syracuse, Baldwinsville, and at the headquarters in Ithaca, NY. They have more than 500 employees, having grown significantly over the past few years. This growth required Maguire to reevaluate their HR processes and needs to fill in the gaps in their HR administration.

Finding a Solution

Maguire needed human resources (HR) consulting services that could:

• Create and implement HR processes
• Provide overall HR functions and employee support
• Create and implement state-required safety manual
• Provide employee handbook updates and COVID-19 policies
• Provide state-mandated sexual harassment training

A Better Way: HR Consulting from GTM Payroll Services

GTM’s HR consulting services met Maguire’s needs and more.

Selena Dardia, HR and Payroll Manager, was trying to get Maguire’s HR procedures up to date but needed expertise and guidance to ensure compliance with labor regulations and provide support for their employees. With more than 500 workers and a small HR staff, Dardia was able to let GTM manage their compliance so she could focus on critical HR functions for the company.

The Solution
For more than three years, Maguire has relied on outsourcing most of their HR tasks to GTM.

“Hiring a full-time HR Director has not been necessary due to the efficiency GTM provides,” said Dardia.

An extraordinarily efficient experience
Outsourcing all or part of your HR functions to experts is an increasingly attractive and timesaving option as businesses struggle to manage the complexities of an ever-changing legal compliance landscape, managing and retaining talent, and implementing HR best practices that keep employees aligned with business goals.

Smaller companies have little or no human resources infrastructure and may not be able to afford an HR staff member. Mid-sized companies may need additional HR resources and assistance but can’t justify hiring another full-time HR professional.

By utilizing GTM’s HR consultants, employers are able to effect changes more quickly through targeted human resources support solutions specifically tailored to fit their needs. GTM’s HR clients improve infrastructure through the implementation of better payroll technology and the best practices in HR processes, freeing up valuable time and resources.

“Caprice Reader, our GTM HR consultant, is on-site once a week to provide support for me and our staff. She’s our go-to for any HR questions or issues.”

HR Consulting Services
GTM has helped Maguire manage compliance issues, employee relations, the New York HERO Act, employee handbook, and COVID-19 policies. Maguire also receives help with strategic planning, performance management, internal investigations, and terminations.

They also needed a new safety manual to comply with Code Rule 59, a comprehensive safety and loss prevention requirement of New York State.

“We relied on Caprice and GTM to ensure we were compliant with this regulation.”

Sexual Harassment and Other Trainings
To meet the state requirements for sexual harassment training, GTM provides programs for each dealership to ensure compliance. Other training programs are also created for each location on different topics, depending on what is needed.

“Caprice provides us with links to webinars and trainings that are beneficial to our staff, which saves me a lot of time,” said Dardia.

Exceptional local service and support
GTM’s consultant works on-site at Maguire’s headquarters one day a week, giving their employees an in-person HR resource for conversations and support, saving Maguire the money and time required for hiring a full-time in-house HR director. Caprice also helped hire and train three people for Maguire’s HR department which previously did not have any dedicated staff.

“GTM is helping to build our HR team and processes so we can become more self-sufficient.”

Conclusion
With GTM Payroll Services, Maguire receives experienced, accomplished professionals that deliver expert HR solutions, including outsourced HR support, leave management administration, and HR project work, to clients across the country. By developing HR strategies that align with business goals by leveraging their experience, knowledge, and tools, GTM delivers value beyond expectations.

“The assistance GTM provides has been invaluable to help us become more efficient and free up our time.”