Case Study: Missoula Property Management

Background

Missoula Property Management (MPM) is a professional property management company that has been offering a variety of rental properties in the Missoula, Montana area since 2003. They have 33 employees, and their HR needs were previously handled internally by an HR administrator. When that person left, Christy Knuchel, manager of operations and accounting, stepped into the HR role and soon realized they needed assistance. She also was unhappy with their payroll provider and wanted to make a change.

Finding a Solution

MPM needed a payroll and HR partner that could:

• Provide timely and accurate payroll processing
• Relieve administrative burdens through employee self-service
• Streamline their employee time, onboarding, and benefits processes
• Provide HR help with compliance, handbooks, and more

A Better Way: Payroll, HCM, and HR from GTM Payroll Services

GTM’s payroll, human capital management (HCM), and HR consulting services met MPM’s needs and more.

Knuchel wanted to ensure her organization was up to date with compliance procedures and their employee handbook. She also desired a user-friendly automated payroll and HCM solution that provided the reports she needed, improved her productivity, and cost less than their current system.

The Solution
In October of 2023, MPM started outsourcing their HR needs to GTM, and implemented the payroll and HCM platform in January of 2024.

“I really like GTM’s HCM system,” Knuchel says. “isolved is very easy to use and having everything paperless is a much better solution.”

An extraordinarily different experience

GTM’s isolved HCM platform provides a unified solution for human resources, onboarding, payroll, benefits administration, time and attendance, and more. Having an integrated platform means a single sign-on for everything needed to manage employees. There is no need for multiple logins or exporting and importing data into different systems.

By utilizing GTM’s HR consultants, employers are able to effect changes more quickly through targeted human resources support solutions specifically tailored to fit their needs. Organizations can improve their infrastructure through the implementation of better HCM technology and best practices for human resources processes, freeing up valuable time and resources.

“I like having our payroll and HR services in a one-stop shop,” says Knuchel. “GTM provides a high level of expertise and the support has been great.”

Employee Self-Service (ESS)
The isolved platform provides a portal for employees to change personal information, request time off, and enroll in benefits. Knuchel appreciates how the system lets the employee verify their time card, then the manager approves it, so it’s double-checked before she receives it.

“I love the employee self-service,” says Knuchel. “I don’t have time to track and manage all that information, so the ESS saves me a lot of time. It’s very helpful and convenient.”

Exceptional local service and support
GTM’s accessible and knowledgeable account support team provides dedicated, high-touch service when MPM needs any type of assistance. Knuchel appreciates the personal service she gets from her payroll account manager and her HR consultant.

“The support has been great,” says Knuchel. “The isolved onboarding and benefits enrollment training went very smoothly and we want to build out the platform more.”

Conclusion
With GTM, MPM receives experienced, certified professionals who deliver expert HR services and reliable payroll technology. And as their organization grows, they trust GTM to grow with them. The isolved platform can expand right alongside, backed by a dedicated service and support team who will be with them every step of the way. And with HR services that leverage GTM’s experience, knowledge, and tools, GTM delivers value beyond expectations.

“Partnering with GTM has been a great experience,” says Knuchel. “They have cleaned up our HR processes and I now get the payroll reports I need. Everything GTM does makes my life easier.”