Case Study: R.J. Valente Companies

Background

R.J. Valente Companies is comprised of R.J. Valente Gravel, R.J. Valente Industries, and Valente Building Group. They have been GTM clients for many years, but recently Daniella Redgrave, Office Manager, switched R.J. Valente Industries’ and Valente Building Group’s payroll to the large, national provider that was handling their 401(k) to try and consolidate those services. After six months, Daniella decided to bring those two entities back to GTM.

“With the other provider, we had no dedicated service person,” says Redgrave. “That made things 10 times harder than we thought it would be.”

A Better Way: GTM Payroll Services

Exceptional local service and support

When R.J. Valente Industries and Valente Building Group came back to GTM, their account manager, Kendra, helped Daniella realize the benefits of GTM’s service commitment.

“Before coming back to GTM, whenever we had questions, we’d call the other provider and speak to a different person every time,” says Redgrave. “No one knew us or our business.”

With GTM, clients are provided with direct access to a dedicated account manager who makes a meaningful connection and builds a relationship.

“GTM’s customer service makes everything easier and the communication is helpful and appreciated,” says Redgrave. “Kendra is like part of our family.”

But the support goes beyond the account manager. GTM’s service is backed by a team of experienced payroll, tax, insurance, and human resource experts.

“We have regular calls with not only Kendra but the service team manager and our GTM sales rep to ensure that we are aware of additional products and that things are running smoothly,” says Redgrave.

Conclusion

With GTM Payroll Services, R.J. Valente Companies realized the value of working with a local company that prioritizes client satisfaction. GTM’s technology matches the large national brands, but also provides the personal, customized support and communication that they do not. Our employees are dedicated to treating our clients with respect and integrity to ensure that all of their needs are met to the highest standards.