Family Office Payroll Service

tailored to the needs of family office payroll and employee management

A Comprehensive Employment Solution for Family Offices

Family offices face several challenges when managing household payroll, employment taxes, workplace insurance, labor compliance, and employee benefits on behalf of their clients.

As family offices navigate a complex landscape of federal, state, and local employment laws, tax regulations, and reporting requirements, even unintentional mistakes can result in significant financial penalties and potential legal issues for high-net-worth families.

Not to mention the time-consuming administrative burden of managing household employment, which can distract from core financial management services. It may also require the need to hire costly specialized staff or consultants to administer these tasks in-house.

A Partner You Can Trust

GTM has been a leader in the household employment industry for more than 30 years and partners with hundreds of family offices, wealth managers, and financial advisors to provide their high-net-worth clients with unmatched support from certified payroll professionals, employment tax experts, licensed insurance brokers, and certified HR advisors.

Our unique Family Office Administrative Services Offering (ASO) integrates payroll, taxes, human resources, employee benefits, compliance, and insurance into one comprehensive solution.

With the experts at GTM by your side, you’ll simplify payroll, tax, and benefits administration; maximize your protection from risk; and create a productive workplace with engaged employees that can reduce turnover.

smiling professional woman outside an office building

What’s Included

This concierge service includes a wide range of services and support for your payroll, tax, and employee offerings.

Payroll & Tax Processing

Automated payroll processing; free direct deposit; and on-time, every-time tax filings.

HR Advisement

A household-focused, certified HR advisor will assist with onboarding, employee relations, and more.

Labor Compliance

Receive critical guidance on tax, wage, and labor laws, including paid leave and domestic worker protection.

Workers’ Compensation Insurance

We have you covered from obtaining your policy to managing audits and invoices.

Workplace Insurances

Comprehensive coverage, including homeowners, employee theft, EPLI, and more.

Employee Benefits

Customized benefits packages with streamlined, paperless administration

Key Benefits of GTM’s ASO Solution

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Our expertise for your protection

Our expertise in household payroll and tax compliance helps ensure accurate calculations, timely filings, and strict adherence to all regulatory standards, reducing the risk of penalties and protecting families from legal exposure.

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Relief from administrative burdens

We’ll handle all aspects of payroll, human resources, insurance, and benefits administration, allowing you to focus on your primary services. Our streamlined processes reduce administrative overhead while ensuring families’ obligations are met.

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Strict privacy and security measures built-in

Family offices must maintain strict confidentiality and secure sensitive personal and financial information. Our data management practices and systems meet stringent security and privacy standards, safeguarding clients’ sensitive information and maintaining the highest levels of confidentiality.

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Engaged employees for a productive workplace

A lack of human resources support and competitive benefits for household employees can lead to high turnover and staff dissatisfaction. With GTM as your household HR team, we can help you engage employees, retain staff, and create a competitive benefits package, including health insurance and retirement plans.

Free Consultation

Take the next step towards seamless family office payroll management by scheduling a consultation with Michael Maddalone.

Michael can tell you how our concierge solution can simplify your payroll, tax, and HR situation. 

Contact Michael to explore tailored solutions that meet your unique needs.

Call Michael at (518) 881-0225

Michael Maddalone

Michael Maddalone

Vice President, Sales

Why GTM?

one stop shop

One-stop Shop

GTM handles all your payroll, tax, workers’ compensation insurance, and employee benefit needs under one roof.

team of experts

Team of Experts

Your account is backed by a team of certified payroll and HR professionals, licensed insurance brokers, and household employment tax experts.

ecstatic clients

Ecstatic Clients

With the best reviews in the business, clients love the services and support from a firm that has served tens of thousands of families.

data security

Data Security

GTM adheres to the highest data security standards to ensure your information remains confidential.

Reviews from Real Clients of our Nanny Payroll and Tax Services

Excellent
GTM Payroll Services4.9
Based on 644 reviews
Great Customer Service. I’m a household employer and the portal is really easy to navigate - have had salary and timekeeping employees, who also advised easy interface to navigate as well. Anytime I’ve had questions and called, they have been extremely helpful in getting things resolved and/or answering my questions.
Response from the owner:Tricia, we are so glad to know that you are finding GTM's platform easy to use and the customer service helpful. We pride ourselves on being the best payroll provider for household employers, so we're very happy that you have been so satisfied. Thank you for the kind words and for your business!
Amazing customer service and precision to details.
Response from the owner:Jose, we appreciate those kind words - thank you!
Am using GTM household payroll for a part-time employee. Last year, used them for a full-time employee. Their software is straightforward and their customer service by phone is fantastic. They make complicated things like state-mandated plans, etc. happen very easily. Highly recommend GTM for household payroll.
Response from the owner:A Z, thank you very much for letting us know that our software and customer service have made things easier for you. We truly appreciate the kind words and we are grateful you'd recommend us!
GTM was my first experience with using a payroll service. I have to say they have been outstanding to work with. Support is always quick to answer and I get to always talk to a person...first! I don't have to jump through hoops to talk to a human being. And so far the people I talk to are extremely helpful and kind. I am very happy with the service and I would highly recommend them to anyone needing this type of service!
Response from the owner:Megan, we are delighted to hear how happy you are with GTM's service. We pride ourselves on providing personal, responsive support to all our clients, and we are grateful to hear that we met that standard with you. Thank you very much for the kind words and for your business!
GTM was always available when I needed them and made processing my household taxes much more simple. Thank you.
Response from the owner:Rebecca, we are grateful to hear that you had a positive experience with GTM. Thank you very much for the kind words and for your business!
I have utilized GTM as my payroll service for my Nanny for many years. I have found them to be a top notch company with excellent payroll and tax services and outstanding client support. Their client services team has always been top notch professionals and very knowledgeable in any questions I have had. In particular, Lauren Bird-Oehler, the Tax Service Manager and Leslie from the Client Service Consultant Team are top notch professionals and extremely responsive in any issues I have discussed with them. There is always follow through in resolving. Overall GTM is very client focused and you can tell (and feel) that everyone you deal with takes great pride in delivering excellent service to their clients. Recommendations like this don’t come easy from me. I hold service providers to a high standard. Can’t go wrong with choosing GTM as your payroll service!
Response from the owner:C, we are truly grateful for the kind words about Lauren, Lisa, and the GTM team. We are so glad that we have provided you with the personal, responsive service we strive for with all our clients. Thank you very much for letting us know that we've exceeded your expectations, and for your many years of business!
UPDATING to include my latest interaction: Janie was awesome. Helped me understand all the tax implications and how to make the best choices. GTM continues to be the very best! FROM BEFORE: Leslie thought of everything. She asked me all the questions I needed to think of, but didn't even know existed. She was SO professional and kind and thoughtful and proactive. I feel like I am in such good hands with GTM. All the years with them have been great, honestly, but this past experience with Leslie was just the icing on the cake. SUCH a good company!!
Response from the owner:Abigail, we are delighted to hear how thorough and helpful Leslie was for you. She exemplifies the superior customer service all of our GTM team members strive to provide. Thank you very much for the kind words - we appreciate your business!
I used GTM to facilitate employment of in home care aids. GTM exceeded all expectations, their customer service, user interface, compliance processes are top notch. Highly recommend. Leslie especially was a pleasure to work with.
Response from the owner:Cody, it's great to hear that Leslie and the GTM team have been helpful for you. We are delighted that we have exceeded your expectations. Thank you for the kind words and for your business!
Leslie was absolutely amazing, super helpful. Within minutes of chatting, she had the answer to my question, all the information I needed and forms to solve my problem. In addition, she followed up with an email immediately after and then again in response to one I sent.
Response from the owner:Amanda, thank you for letting us know how great Leslie's service was for you. We strive for that type of customer care with every client. We appreciate the kind words and your business!
I have had conversations with Janie at GTM on more than one occasion. My issues have been technical in nature, attempting to log on and retrieve paperwork for my caregiver. Janie has always been kind, patient, resourceful, using humor when appropriate which I appreciate, understanding, and able to achieve what is needed in one way or another. She is a joy to speak with. There have been other wonderful people over the past several years. But she stands out! I am grateful to GTM for allowing me an anxiety free way to reimburse my most wonderful caregiver. I could not possibly keep up with the changes to laws and taxes. Thank you GTM!
Response from the owner:Anne-Paul, we are so happy to hear that using GTM's services have made your life easier! It's definitely a good idea to let our experts worry about tax laws so you don't have to. Thank you very much for the kind words and your business!
Excellent service. Great personality Very, very helpful
Response from the owner:Judy, we are happy to hear about your great experience with GTM. Thank you for the kind words and for your business!
GTM is always helpful, accurate, and knowledgeable. Thanks Leslie!
Response from the owner:Kristina, thank you very much for the wonderful review about Leslie and GTM! We appreciate your words and your business.
Leslie helped me quickly alter my payroll cycle so that I could enable the HomePunch feature on my account. She took the time to work through/talk through the best approach to resolving my concern. She was patient, informative, and extremely helpful! In fact, I was able to call back the following day and get connected directly to her to answer more questions for me. I am so glad I made the switch to GTM for payroll. These initial interactions have shown me that they go above to help their clients. Thank you Leslie!
Response from the owner:Maclady, we are glad to hear that Leslie has made you happy about switching to GTM! We strive to create ecstatic clients, and it sounds like we have succeeded. Thank you very much for the kind words and for your business!
The customer service is excellent! I emailed them to make a permanent payroll change that isn’t available through my online account. Leslie was quick to respond, got it setup right away and had great customer service! It was seamless for me which is extremely helpful.
Response from the owner:Brad and Colleen, we are delighted to hear that Leslie provided you with the customer service we strive for with every client. Thank you for letting us know was quick and responsive. We appreciate the review and your business!
GTM has been a professional and efficient Payroll company for the more than ten years that we have been household clients. I’m so pleased that I found them! Today I was helped with an issue by Stephanie Carpenter. She was so sweet and funny while maintaining a professional attitude and great efficiency. Stephanie followed up immediately via email after completing the necessary task. I will continue to recommend Stephanie and GTM Payroll in the future!
Response from the owner:Christine, it's so great to hear how helpful Stephanie was for you. We are honored that you have been a loyal client for so long - we truly appreciate the kind words and your business!
It is great service. I am very grateful of there services Customer service always there to help us out. Thank you!
Response from the owner:Marina, we are delighted to hear that you are happy with GTM's customer service. Thank you for the kind words and for your business!
We needed a service to handle payroll for our elderly parents' caregiver. I am so glad I chose GTM. They've made it incredibly easy for a payroll know-nothing like me. Using their website is a breeze, and if I do need to call, everyone I've ever spoken to has been so helpful. Today it was Sam, who instantly understood my issue and took care of it in moments. Boom, problem solved. I could not be more pleased, and would highly recommend.
Response from the owner:Barry, we are delighted to hear that Sam and the GTM team have provided you with great service, and we're grateful that you'd recommend GTM! Thank you very much for the kind words and for your business.
I had an excellent experience with GTM Payroll Services, thanks to Leslie. I was having some issues with logging into my account, and Leslie was incredibly helpful in walking me through the process. Not only was she knowledgeable and patient, but she was also kind and made sure to follow up with me to ensure that my problem was fully resolved.
Response from the owner:Alli, thank you very much for the kind words about Leslie and the service she provided. We are glad to hear that she was thorough and responsive and met your expectations. We appreciate you and your business!
Incredibly responsive and excellent service. Very knowledgeable support. Leslie was awesome as was Alex.
Response from the owner:Hiren, we are delighted to hear that Leslie and Alex provided excellent and responsive service for you. We thank you for the kind words, and we appreciate your business!
We have been really happy with GTM and customer service with Leslie has been great, efficient and proactive.
Response from the owner:Julie, thanks very much for letting us know that Leslie and the GTM team have been helpful and efficient! We appreciate the feedback and your business.
Have had a great experience with GTM Payroll Services. I have been especially impressed with their customer service, which is such a rarity these days. I can always speak to a knowledgeable person, and I can count on a follow up call or email for unanswered questions. Kim Loomis was especially helpful for me, for months on end, when we were dealing with booking keeping issues on the part of my state. She was fantastic! Highly recommend GTM Payroll Services for household employee payroll and benefits management.
Response from the owner:Ashley, we are glad to hear that you have a had a great experience with GTM, and that Kim was so helpful for you. We truly appreciate the kind words and your business!
Candace was very professional and really knew exactly how to help me and accomplish what I needed in a timely manner.
Response from the owner:Victoria, we are delighted to hear that Candace was able to efficiently provide excellent customer service for you. Thank you very much for letting us know, and for your business!
We absolutely love GTM Payroll Services! They've been a professional, reliable and supportive partner for our agency which makes such a difference for us and our families. The team is always happy to assist us with any questions we have. We trust them completely when referring them to our families. Very grateful. We highly recommend. Thank you!
Response from the owner:Wow, thank you so much for the wonderful words! We are glad to hear that our partnership has been beneficial for both your agency and your families. We are delighted to have you as a partner, we truly appreciate you!
Our nanny highly recommended GTM, as she's used GTM for the past few years, and we're so happy we joined. GTM has an excellent customer service team (special thanks to Candice!) who provides peace of mind and prompt assistance. Their portal is user friendly and simple to navigate. They even provide helpful videos to walk you through the onboarding process (in addition to their seamless step-by-step instructions). Thank you Candice and GTM team!
Response from the owner:Meghan, it's so great to hear that your nanny pointed you in the right direction! We are delighted to hear that Candice and the service team have been so helpful, and that the platform and onboarding videos have been valuable. We appreciate the kind words and your business!
We have had a very positive experience with GTM and can highly recommend them. All very professional and caring whenever needed.
Response from the owner:Daniel, we're so happy to hear this! Thank you for the kind words - we are grateful for you and for your business.

Frequently Asked Questions

Explore answers to the most common questions family offices have about managing their responsibilities effectively.

How do you handle payroll, tax withholding, and filings across multiple states (or municipalities) when our properties and employees are in different locations?

AnswerBecause a family office often supports properties and employees in multiple locations, it’s critical that your payroll provider can manage multi-state tax withholding, unemployment insurance, disability insurance, local wage ordinances, and filings (e.g. state income tax, state unemployment, city/municipal requirements). Your payroll service must also stay updated with changes in each jurisdiction’s tax, wage, and labor laws, and ideally provide human resources and insurance support to help ensure compliance.

How is confidential data (personal, financial, HR) protected? What security and privacy measures are in place?

AnswerHousehold employment data includes very sensitive information about the family, payroll, benefits, and even personal employee information. Ensure your payroll provider has robust encryption (in transit and at rest), strong role-based access controls, audit logs, regular security reviews, data segregation between different family clients, and compliance with relevant privacy laws. Your vendor should also have disaster recovery and business continuity plans in place.

How flexible is the service in handling non-standard compensation structures, benefits, or unique employee arrangements (e.g. part-time, live-in staff, perks, in-kind benefits)?

Answer – Families often have complex work arrangements as some staff may live in, some may receive housing, vehicles, expense reimbursements, bonuses, or noncash perks. Your payroll provider must be able to accommodate such irregular benefit types, pro rata computations, tax treatment of in-kind benefits, fringe benefit reporting, retroactive adjustments, and custom pay policies.

You will also pay FUTA (federal unemployment tax), which is six percent of wages up to $7,000 in earnings as well as state unemployment taxes, which vary by state. Your employee is not responsible for unemployment taxes.

What is your approach to employee compliance, HR advisory, and change management (wage laws, paid leave, domestic worker protections, audits)?

Answer – Payroll is only one piece of the compliance puzzle. Ensuring that employment practices remain compliant with wage and hour rules, paid family and sick leave mandates, domestic worker protections, worker classification, and proper procedures in hiring and termination is equally critical. Your payroll provider should provide an employment consulting service that manages payroll and tax updates based on legal changes, provides employee handbooks and compliance audits, supports worker relations, mediates disputes, and actively coordinates with any internal legal or HR teams at your family office.

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