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CLIFTON PARK, NY – October 1, 2021 – GTM Payroll Services, a recognized leader in the greater Capital Region for payroll and human resource information systems (HRIS), will now be able to offer businesses a full suite of human resources support solutions with the acquisition of Pinnacle Human Resources, LLC, a leader in outsourced human resources consulting, HR project-based solutions, and leave of absence administration services.

GTM Payroll Services and Pinnacle Human Resources will combine best-of-breed payroll solutions with best-in-class HR consulting services to offer an unparalleled spectrum of payroll and human resources solutions for businesses.

Many companies are reporting how outsourcing all or part of the HR function to subject matter experts is an increasingly attractive and time-saving option as businesses struggle to manage the complexities of an ever-changing legal compliance landscape, managing and retaining local and remote talent, and implementing HR best practices that keep employees aligned with business goals.

Companies also report how they improve infrastructure through the implementation of better payroll technology and the best practices in HR processes, freeing up valuable time and resources. By utilizing HR consultants, companies were able to effect changes more quickly. Pinnacle HR consultants have the expertise to implement systems and make improvements to the entire HR delivery system.

“For 30 years, GTM has been at the forefront of payroll and HRIS technology providing our clients with the best solutions available for their needs,” said GTM Payroll Services’ Founder and CEO Guy Maddalone. “By adding an experienced team of human resources consultants and the customized HR support services offered by Pinnacle Human Resources, we will bring even more value to our clients to help them lower costs and streamline their workflow processes.”

“Human resources best practices and today’s payroll solutions are attached at the hip,” said Rose Miller, president of Pinnacle Human Resources. “By joining the GTM team, it is a tremendous opportunity to accelerate our growth. I have admired GTM’s ability to respond to businesses’ changing needs. We are delighted to join GTM, with a similar culture dedicated to achieving ecstatic clients by providing them with a robust menu of payroll and HR support solutions.”

With GTM, businesses are gaining more than just a payroll solution. GTM now delivers a complete, end-to-end human capital management (HCM) technology platform that also combines HR consulting services. As an independent, local firm, GTM Payroll Services provides high levels of customized service, unmatched by national providers, to suit the needs of its clients.

GTM Payroll Services and Pinnacle Human Resources have both been named to The Business Review’s list of the Fastest-Growing Companies in the Capital Region.

Miller, who is one of the region’s most sought-after HR experts, will continue with the company as senior director of strategic relationships. She is a nationally and locally requested speaker and thought leader. Miller writes a monthly column “Work Matters” for the Times Union, a Hearst publication in Albany, New York.

Pinnacle Human Resources’ staff will remain in their roles with GTM Payroll Services.


About GTM Payroll Services

Founded in 1991, GTM Payroll Services is a recognized leader in payroll, tax, insurance, and compliance services for families that employ household help and human capital management solutions for businesses across all sectors and sizes. Today, GTM processes more than $1 billion in payroll every year for more than 44,000 employees.

GTM’s staff of more than 70 employees includes certified payroll professionals, licensed insurance brokers, PHR-certified human resource managers, employment tax experts, and CPAs. GTM is an isolved Network Certified Partner. The firm is SOC 1-compliant, the industry standard for client information security. GTM is an active member of the American Payroll Association (APA), Independent Payroll Providers Association (IPPA), Society for Human Resource Management (SHRM), and Professional Insurance Agents (PIA). The firm is also an accredited business with the Better Business Bureau (BBB). GTM has been featured by the Times Union and The Business Review as one of the best places to work in the Capital Region. For more information, visit

About Pinnacle Human Resources

Established in 2009, Pinnacle Human Resources provides world-class human resource consulting services with a reputation for integrity and competence. The team is comprised of certified Senior HR Professionals, certified HR Professionals, certified Internal Investigators, certified Coaches and Trainers, a Jurist Doctorate, certified FMLA/ADA Specialists, and a state-certified Mediator. Their combination of talent and perspective provides affordable solutions to clients large and small.

Pinnacle HR consultants provide flexible and scalable on-site HR support, HRIS support, HR audits, policy and procedural development, internal investigations, DEI/engagement surveys, web, and live training programs, compensation systems, organizational development programs, leadership development programs, and performance management systems.

Pinnacle HR’s leave of absence administration service is their most frequently requested service. The LOA service combines experienced Leave Administrators versed in employee relations, knowledge of multi-state requirements, and using a best-in-class web-based portal.

Pinnacle HR’s team has strong relationships with clients in government, retail, construction, manufacturing, technology, finance, hospitality, and energy sectors. They are recommended by law firms, CPAs, and insurance brokers. Visit

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