Director of Implementation
Kim brings more than 24 years of payroll, HR, and customer service experience to the GTM team. She joined the company in 2018 as the senior implementation specialist, helping new business clients get up and running with GTM’s human capital management platform. In 2022, Kim was promoted to Director of Implementation, and now oversees the new client onboarding process for GTM’s household, business, and leave management clients. She directs the process of onboarding new accounts, improves data collection efficiency, and works with team members to identify missing areas of information. Kim ensures her team is effectively communicating internally and with clients, anticipating client needs before they ask. Kim and her team are always ready to adjust to different learning and communication styles when providing training, giving our clients an optimal experience.
Kim has an Associate of Applied Science degree from Paul Smith’s College. She enjoys spending time with her family, crafting, and taking on furniture recycling projects.