{"id":17667,"date":"2025-10-30T12:05:09","date_gmt":"2025-10-30T16:05:09","guid":{"rendered":"https:\/\/gtm.com\/business\/?page_id=17667"},"modified":"2025-10-30T12:05:12","modified_gmt":"2025-10-30T16:05:12","slug":"case-study-medical-benevolence-foundation","status":"publish","type":"page","link":"https:\/\/gtm.com\/business\/case-study-medical-benevolence-foundation\/","title":{"rendered":"Case Study: Medical Benevolence Foundation"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.19.0&#8243; custom_padding_tablet=&#8221;50px|0|23px|0||&#8221; custom_padding_phone=&#8221;||10px||false|false&#8221; transparent_background=&#8221;off&#8221; padding_mobile=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; global_module=&#8221;3056&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_image src=&#8221;https:\/\/gtm.com\/business\/wp-content\/uploads\/Business-Hero-3.jpg&#8221; alt=&#8221;Business-Hero-3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; custom_padding_last_edited=&#8221;off|tablet&#8221; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.23.1&#8243; custom_padding=&#8221;10px||5px||false|false&#8221; custom_padding_tablet=&#8221;|0||0|false|false&#8221; custom_padding_phone=&#8221;5px||5px||true|false&#8221; transparent_background=&#8221;off&#8221; padding_mobile=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; global_module=&#8221;3434&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_post_title meta=&#8221;off&#8221; featured_image=&#8221;off&#8221; _builder_version=&#8221;4.23.1&#8243; title_text_align=&#8221;left&#8221; title_text_color=&#8221;#46a510&#8243; title_font_size=&#8221;36px&#8221; background_color=&#8221;rgba(255,255,255,0)&#8221; parallax=&#8221;on&#8221; parallax_method=&#8221;off&#8221; custom_padding=&#8221;30px||||false|false&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; parallax_effect=&#8221;on&#8221; module_bg_color=&#8221;rgba(255,255,255,0)&#8221; global_colors_info=&#8221;{}&#8221; title__hover_enabled=&#8221;off|desktop&#8221;][\/et_pb_fullwidth_post_title][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;5px|||&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; custom_padding_phone=&#8221;&#8221; transparent_background=&#8221;off&#8221; padding_mobile=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; z_index_tablet=&#8221;500&#8243; text_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_text_shadow_blur_strength_tablet=&#8221;1px&#8221; link_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; link_text_shadow_vertical_length_tablet=&#8221;0px&#8221; link_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ul_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ul_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ul_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ol_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ol_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ol_text_shadow_blur_strength_tablet=&#8221;1px&#8221; quote_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; quote_text_shadow_vertical_length_tablet=&#8221;0px&#8221; quote_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_2_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_2_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_2_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_3_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_3_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_3_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_4_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_4_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_4_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_5_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_5_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_5_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_6_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_6_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_6_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; use_border_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Background<\/h3>\n<p><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">The Medical Benevolence Foundation (MBF) works with international partners with the responsibility of overseeing mission hospitals, clinics, and nursing schools. They provide these medical ministries with the necessary support to enhance healthcare services within their communities and lay the foundation for sustainable growth, ultimately enabling individuals to break free from the cycle of poverty. MBF is based in Texas but have approximately 15 employees working internationally in Africa and Haiti. <\/span><\/p>\n<p><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">MBF had been doing all HR in-house for decades but realized they needed to get professional assistance to manage labor issues, provide talent acquisition and legal termination assistance, and bring their employee handbook into compliance.<\/span><\/p>\n<h3>Finding a Solution<\/h3>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">MBF needed HR consulting services that could:<\/span><\/p>\n<ul>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Help with recruiting and offboarding<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Update their employee handbook and ensure compliance<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Assist with employee training and a senior leadership transition<\/span><\/li>\n<\/ul>\n<h3>A Better Way: HR Consulting from GTM Payroll &amp; HR<\/h3>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">GTM&#8217;s HR consulting services met MBF\u2019s needs and more.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">GTM was initially hired to help with terminating an employee and recruiting their replacement. MBF was so happy with the results they then continued using GTM\u2019s HR services for regulatory <\/span><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">compliance, employee issues, and organizational advice.<\/span><\/p>\n<p><strong>The Solution<\/strong><br \/><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">In 2022, MBF brought GTM on to assist with the offboarding of an employee and hire their <\/span><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">replacement. During 2024, Gregory Nikkel, then-CFO, asked GTM to update their employee <\/span><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">handbook and provide training to their workers. In 2025, as MBF\u2019s then-CEO retired and Nikkel <\/span><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">became the interim CEO, GTM assisted with employee concerns about the leadership transition.<\/span><\/p>\n<p><em><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">&#8220;GTM brought a high level of HR professionalism to MBF when we needed it most,&#8221; said Nikkel. \u201cThey became an integral part of our organizational growth and success.\u201d<\/span><\/em><\/p>\n<p><strong>An extraordinarily different experience<\/strong><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Outsourcing all or part of your HR functions to experts is an increasingly attractive and time-saving option as organizations, like MBF, try to manage the complexities of an ever-changing legal compliance landscape, manage and retain talent, and implement HR best practices that align employees with business goals.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Smaller businesses may have little or no human resources infrastructure and may not be able to justify an HR member on staff. Mid-sized companies may need additional HR resources and assistance to free up time for their team without hiring another full-time HR professional.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">By utilizing GTM&#8217;s HR consultants, employers can quickly effect changes through targeted human resources support solutions tailored to their needs. GTM&#8217;s HR clients improve infrastructure by implementing better payroll technology and best practices in HR processes, freeing up valuable time and resources.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><em><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">&#8220;GTM approached every situation\u2014whether complex or delicate\u2014with grace, steadiness, and professionalism,&#8221; said Nikkel. &#8220;They have been a trusted partner and an invaluable resource.&#8221;<\/span><\/em><\/p>\n<p><strong>HR Services<\/strong><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">From 2022-2025, GTM managed a broad range of responsibilities, including overseeing MBF\u2019s performance review process, recruiting and onboarding new team members, addressing employee performance and engagement issues, and managing sensitive and confidential HR matters.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><em><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">&#8220;GTM engaged deeply with both our leadership team and our staff, earning trust and respect across the organization,&#8221; said Nikkel.<\/span><\/em><\/p>\n<p><strong>HR Compliance Support<\/strong><br \/><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">MBF needed an employee handbook that was current and compliant with federal, state, and local laws, as well as keeping it updated when laws were amended or new regulations were added.<\/span><\/p>\n<p><em><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">\u201cGTM led the updating and strengthening of our Employee Personnel Manual, ensuring that our policies reflected both compliance and care,\u201d said Nikkel.<\/span><\/em><\/p>\n<p><strong>Transitional Support<\/strong><br \/><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">In 2025, when MBF\u2019s CEO left the company, they relied on GTM&#8217;s HR expertise to help manage the transition in leadership.<\/span><\/p>\n<p><em><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">&#8220;I could always count on GTM\u2014no matter the challenge,&#8221; said Nikkel.<\/span><\/em><\/p>\n<p><strong>Conclusion<\/strong><br \/><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">With GTM Payroll &amp; HR, organizations like MBF work with experienced, accomplished professionals who deliver expert solutions, including HR consulting and employee handbook services. By developing HR strategies that align with business goals by leveraging their experience, knowledge, and tools, GTM delivers value beyond expectations.<\/span><\/p>\n<p><em><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">&#8220;MBF is a stronger and more effective organization because of GTM\u2019s expertise, dedication, and partnership,&#8221; said Nikkel.<\/span><\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;hr services sidebar free consult&#8221; _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;||||&#8221; header_font=&#8221;||||&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;||14px|||&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_module=&#8221;10883&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h5><span style=\"color: #58c10a;\"><strong>Free Consultation<\/strong><\/span><\/h5>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-10845 size-medium\" src=\"https:\/\/gtm.com\/business\/wp-content\/uploads\/2021\/11\/Free-Consultation-300x200.jpg\" alt=\"business men talking\" width=\"300\" height=\"200\" \/><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;\/business\/hr-consulting-services-request\/&#8221; button_text=&#8221;Learn More&#8221; admin_label=&#8221;hr services sidebar button learn more&#8221; _builder_version=&#8221;4.16.0&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#5dc024&#8243; button_border_color=&#8221;#FFFFFF&#8221; button_icon_color=&#8221;#FFFFFF&#8221; button_border_color_last_edited=&#8221;off|desktop&#8221; global_module=&#8221;10898&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_border_color__hover_enabled=&#8221;on|desktop&#8221; button_bg_color__hover=&#8221;#5dc024&#8243; button_border_color__hover=&#8221;#FFFFFF&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Background The Medical Benevolence Foundation (MBF) works with international partners with the responsibility of overseeing mission hospitals, clinics, and nursing schools. They provide these medical ministries with the necessary support to enhance healthcare services within their communities and lay the foundation for sustainable growth, ultimately enabling individuals to break free from the cycle of poverty. [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p><img class=\"alignleft size-thumbnail wp-image-1008\" style=\"margin: 8px 10px;\" src=\"http:\/\/172.81.119.2\/~gtmcom5\/business\/wp-content\/uploads\/ssae16-150x150.jpg\" alt=\"SSAE-16 Compliant\" width=\"150\" height=\"150\" \/>GTM is the only SSAE-16 compliant, independent payroll service bureau in New York\u2019s Tech Valley because we firmly believe in protecting our clients and partners and their confidential information.\u00a0 The SSAE-16 \u00a0compliance\u00a0is an internationally recognized standard developed by the American Institute of Certified Public Accountants (AICPA)\u00a0that is recognized as a mark of service quality.<\/p><p>Driven by a commitment to expertise and industry leadership, GTM voluntarily undergoes a rigorous examination and assessment process for SSAE-16 compliance.\u00a0 This enables GTM to provide assurance to existing and potential customers that the effectiveness of controls at GTM are relevant to the security, availability, and processing integrity of the system used to process customers'\u00a0information, and the confidentiality and privacy of that information.<\/p>","_et_gb_content_width":"","footnotes":""},"folder":[],"class_list":["post-17667","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gtm.com\/business\/wp-json\/wp\/v2\/pages\/17667","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gtm.com\/business\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gtm.com\/business\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gtm.com\/business\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/gtm.com\/business\/wp-json\/wp\/v2\/comments?post=17667"}],"version-history":[{"count":4,"href":"https:\/\/gtm.com\/business\/wp-json\/wp\/v2\/pages\/17667\/revisions"}],"predecessor-version":[{"id":17674,"href":"https:\/\/gtm.com\/business\/wp-json\/wp\/v2\/pages\/17667\/revisions\/17674"}],"wp:attachment":[{"href":"https:\/\/gtm.com\/business\/wp-json\/wp\/v2\/media?parent=17667"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/gtm.com\/business\/wp-json\/wp\/v2\/folder?post=17667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}