{"id":17074,"date":"2025-05-19T10:29:19","date_gmt":"2025-05-19T14:29:19","guid":{"rendered":"https:\/\/gtm.com\/business\/?page_id=17074"},"modified":"2025-05-19T10:29:22","modified_gmt":"2025-05-19T14:29:22","slug":"case-study-depaul-housing-management","status":"publish","type":"page","link":"https:\/\/gtm.com\/business\/case-study-depaul-housing-management\/","title":{"rendered":"Case Study: DePaul Housing Management"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.19.0&#8243; custom_padding_tablet=&#8221;50px|0|23px|0||&#8221; custom_padding_phone=&#8221;||10px||false|false&#8221; transparent_background=&#8221;off&#8221; padding_mobile=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; global_module=&#8221;3056&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_image src=&#8221;https:\/\/gtm.com\/business\/wp-content\/uploads\/Business-Hero-3.jpg&#8221; 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background_color=&#8221;rgba(255,255,255,0)&#8221; parallax=&#8221;on&#8221; parallax_method=&#8221;off&#8221; custom_padding=&#8221;30px||||false|false&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; parallax_effect=&#8221;on&#8221; module_bg_color=&#8221;rgba(255,255,255,0)&#8221; global_colors_info=&#8221;{}&#8221; title__hover_enabled=&#8221;off|desktop&#8221;][\/et_pb_fullwidth_post_title][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;5px|||&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; custom_padding_phone=&#8221;&#8221; transparent_background=&#8221;off&#8221; padding_mobile=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; z_index_tablet=&#8221;500&#8243; text_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_text_shadow_blur_strength_tablet=&#8221;1px&#8221; link_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; link_text_shadow_vertical_length_tablet=&#8221;0px&#8221; link_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ul_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ul_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ul_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ol_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ol_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ol_text_shadow_blur_strength_tablet=&#8221;1px&#8221; quote_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; quote_text_shadow_vertical_length_tablet=&#8221;0px&#8221; quote_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_2_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_2_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_2_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_3_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_3_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_3_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_4_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_4_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_4_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_5_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_5_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_5_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_6_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_6_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_6_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; use_border_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Background<\/h3>\n<p><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">DePaul Housing Management Corporation has been providing senior affordable housing for 46 years. They currently manage communities in five counties in upstate New York. They have 45 employees, most of whom are on-site, spread throughout their 15 properties. They employed an HR generalist whom they shared with a non-profit organization for many years. When that HR staff member left, Mary Beth Purcell, Executive Director, and Jill McLellan Phelps, Director of Affordable Housing &amp; Special Projects, needed to find a solution for their HR needs.<\/span><\/p>\n<h3>Finding a Solution<\/h3>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">DePaul Housing Management needed HR consulting services that could:<\/span><\/p>\n<ul>\n<li><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Provide on-site HR assistance to employees<\/span><\/li>\n<li><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Handle all HR aspects of the organization<\/span><\/li>\n<li><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Manage and process their payroll<\/span><\/li>\n<li><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Provide state-mandated training and compliance services<\/span><\/li>\n<\/ul>\n<h3>A Better Way: HR Consulting from GTM Payroll Services<\/h3>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">GTM&#8217;s HR consulting services met DePaul Housing\u2019s needs and more.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">DePaul Housing Management looked at several HR consulting firms before engaging with Pinnacle HR, which was acquired by GTM in 2021.<\/span><\/p>\n<p><strong>The Solution<\/strong><br \/><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">GTM began providing on-site HR services, including recruiting, onboarding, performance management, coaching, training, employee relations, workplace investigations, payroll administration, benefits administration, employee handbook updates, and employee leave management.<\/span><\/p>\n<p><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">&#8220;GTM offers flexibility and collaboration, and it\u2019s very important for us and our staff to have an HR person on-site,\u201d says Purcell.<\/span><\/p>\n<p><strong>An extraordinarily different experience<\/strong><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Outsourcing all or part of your HR functions to experts is an increasingly attractive and time-saving option as organizations, like DePaul Housing Management, try to manage the complexities of an ever-changing legal compliance landscape, manage and retain talent, and implement HR best practices that align employees with business goals.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Smaller, non-profit organizations, like DePaul Housing Management, may have limited internal human resources infrastructure and may not be able to justify an HR member on staff. Or they may need additional HR resources and assistance to free up time for their team without hiring a full-time HR professional.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">By utilizing GTM&#8217;s experienced HR consultants, employers can quickly effect changes through targeted human resources support solutions tailored to their needs. GTM&#8217;s HR clients improve infrastructure by implementing better payroll technology and best practices in HR processes, freeing up valuable time and resources.<\/span><\/p>\n<p><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">&#8220;Our consultant has great support throughout our organization,&#8221; says Phelps. &#8220;They have been so helpful to us.&#8221;<\/span><\/p>\n<p><strong>On-site HR Services<\/strong><br \/><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">GTM&#8217;s consultant spends time interacting with the staff at each of DePaul Housing Management\u2019s properties.<\/span> <\/p>\n<p><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">&#8220;Our consultant meets with employees on-site or via phone or email,&#8221; says Purcell. &#8220;The staff feels good about confidentiality and are comfortable speaking with them.&#8221;<\/span><\/p>\n<p><strong>HR compliance support<\/strong><br \/><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">DePaul Housing Management needs its employee handbook to be current and compliant with federal, state, and local laws. It must also be updated as new federal and state laws are added or current regulations are amended.<\/span><\/p>\n<p><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">\u201cGTM offers not just one consultant, but a community of peers,\u201d said Phelps. \u201cThey are on top of HR practices and provide peace of mind that we are in compliance.\u201d<\/span><\/p>\n<p><strong>Exceptional local service and support<\/strong><br \/><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">With their HR generalist no longer on staff, DePaul Housing Management needed stability and consistency in its HR services.<\/span> <\/p>\n<p><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">&#8220;We needed a variety of on-site HR services \u2013 it was important to have someone in person that our staff could go to, and GTM has been very helpful in that regard,&#8221; says Purcell.<\/span><\/p>\n<p><strong>Conclusion<\/strong><br \/><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">With GTM Payroll &amp; HR, organizations like DePaul Housing Management receive experienced, accomplished professionals who deliver expert HR solutions, including HR and compliance consulting and employee handbook services to clients across the country. By developing HR strategies that align with business goals by leveraging their experience, knowledge, and tools, GTM delivers value beyond expectations.<\/span><\/p>\n<p><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">&#8220;We have been so happy with the HR services that we are going to start using GTM\u2019s payroll platform as well,&#8221; says Phelps. &#8220;We are going to streamline payroll and HR onto one platform.&#8221;<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;hr services sidebar free consult&#8221; _builder_version=&#8221;4.27.4&#8243; text_font=&#8221;||||&#8221; header_font=&#8221;||||&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;||14px|||&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_module=&#8221;10883&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h5><span style=\"color: #58c10a;\"><strong>Free Consultation<\/strong><\/span><\/h5>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-10845 size-medium\" src=\"https:\/\/gtm.com\/business\/wp-content\/uploads\/2021\/11\/Free-Consultation-300x200.jpg\" alt=\"business men talking\" width=\"300\" height=\"200\" \/><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;\/business\/hr-consulting-services-request\/&#8221; button_text=&#8221;Learn More&#8221; admin_label=&#8221;hr services sidebar button learn more&#8221; _builder_version=&#8221;4.16.0&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#5dc024&#8243; button_border_color=&#8221;#FFFFFF&#8221; button_icon_color=&#8221;#FFFFFF&#8221; button_border_color_last_edited=&#8221;off|desktop&#8221; global_module=&#8221;10898&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_border_color__hover_enabled=&#8221;on|desktop&#8221; button_bg_color__hover=&#8221;#5dc024&#8243; button_border_color__hover=&#8221;#FFFFFF&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Background DePaul Housing Management Corporation has been providing senior affordable housing for 46 years. They currently manage communities in five counties in upstate New York. They have 45 employees, most of whom are on-site, spread throughout their 15 properties. They employed an HR generalist whom they shared with a non-profit organization for many years. When [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p><img class=\"alignleft size-thumbnail wp-image-1008\" style=\"margin: 8px 10px;\" src=\"http:\/\/172.81.119.2\/~gtmcom5\/business\/wp-content\/uploads\/ssae16-150x150.jpg\" alt=\"SSAE-16 Compliant\" width=\"150\" height=\"150\" \/>GTM is the only SSAE-16 compliant, independent payroll service bureau in New York\u2019s Tech Valley because we firmly believe in protecting our clients and partners and their confidential information.\u00a0 The SSAE-16 \u00a0compliance\u00a0is an internationally recognized standard developed by the American Institute of Certified Public Accountants (AICPA)\u00a0that is recognized as a mark of service quality.<\/p><p>Driven by a commitment to expertise and industry leadership, GTM voluntarily undergoes a rigorous examination and assessment process for SSAE-16 compliance.\u00a0 This enables GTM to provide assurance to existing and potential customers that the effectiveness of controls at GTM are relevant to the security, availability, and processing integrity of the system used to process customers'\u00a0information, and the confidentiality and privacy of that information.<\/p>","_et_gb_content_width":"","footnotes":""},"folder":[],"class_list":["post-17074","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gtm.com\/business\/wp-json\/wp\/v2\/pages\/17074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gtm.com\/business\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gtm.com\/business\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gtm.com\/business\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/gtm.com\/business\/wp-json\/wp\/v2\/comments?post=17074"}],"version-history":[{"count":5,"href":"https:\/\/gtm.com\/business\/wp-json\/wp\/v2\/pages\/17074\/revisions"}],"predecessor-version":[{"id":17080,"href":"https:\/\/gtm.com\/business\/wp-json\/wp\/v2\/pages\/17074\/revisions\/17080"}],"wp:attachment":[{"href":"https:\/\/gtm.com\/business\/wp-json\/wp\/v2\/media?parent=17074"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/gtm.com\/business\/wp-json\/wp\/v2\/folder?post=17074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}